Support intro
Sorry to hear youâre facing problems
help.nextcloud.com is for home/non-enterprise users. If youâre running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 27.1.5
Operating system and version (eg, Ubuntu 20.04): docker
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
I have set up passwordless authentication via iPhone passkey (triggered upon iPhone scanning QR code) and via yubikey.
I also have TOTP enabled and NextCloud notification.
But when using login via device, I still get the secondary 2fa screen. Which seems a bit extra. Ans after watching a nitro key video where they logged in with user/password then 2fa. Then via device. They did not get the secondary authentication screen.
Is this the first time youâve seen this error? (Y/N):
Steps to replicate it:
- Login with device
- Get presented with âenhanced security is enabled for your accountâ