Locked Out Of Account!

ℹ️ Support
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1
Enabled 2Factor Without Configuring Account

Sorry to hear you’re facing problems. :slightly_frowning_face:

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • 27.1.7
  • Operating system and version (e.g., Ubuntu 24.04):
    • Macos 15.1.1 (24B91)
  • Web server and version (e.g, Apache 2.4.25):
    • Server One 4TB NVMe / 32GB ONE-4-32
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • Not Sure
  • PHP version (e.g, 8.3):
    • Not Sure. It's part of Start9's App/Package.
  • Is this the first time you’ve seen this error? (Yes / No):
    • Yes
  • When did this problem seem to first start?
    • After I tried to enable 2factor.
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • [Nextcloud's Manual](https://www.dropbox.com/scl/fi/3rd6zrx4vcr1c63wsle97/Nextcloud-Manual.pdf?rlkey=dv26ghtq7e5oqwppneutm0nif&dl=0)
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • No

Summary of the issue you are facing: Just completely locked out in an attempt to secure my Nextcloud account.

Thanks,

Monty

[…]

Steps to replicate it (hint: details matter!):

Log entries

Nextcloud

Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.

PASTE HERE

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

If you have access to the server:

https://docs.nextcloud.com/server/latest/admin_manual/configuration_user/reset_admin_password.html

1 Like
3

I just restarted the Nextcloud service in my Start9 account and that fixed the issue.

Thanks for your help.