Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
replace me
- Operating system and version (e.g., Ubuntu 24.04):
replace me
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
replace me
- When did this problem seem to first start?
replace me
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
replace me
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
replace me
Summary of the issue you are facing:
[…]
im unable to install all the packages when i install the containers
apache&caddy, nextcloud, and client push wont install
Steps to replicate it (hint: details matter!):
-
install docker in unraid
-
login and enter dns name
-
check the hub button and click install containers
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
2026-03-15T21:41:08.494271775Z See:
2026-03-15T21:41:08.494279980Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
2026-03-15T21:42:08.822557243Z Connection to nextcloud-aio-database (172.18.0.7) 5432 port [tcp/postgresql] succeeded!
2026-03-15T21:42:08.823109622Z + '[' -f /dev-dri-group-was-added ']'
2026-03-15T21:42:08.823489336Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-03-15T21:42:08.824117348Z + '[' -n '' ']'
2026-03-15T21:42:08.824146853Z + set +x
2026-03-15T21:42:08.842506981Z Connection to nextcloud-aio-redis (172.18.0.8) 6379 port [tcp/redis] succeeded!
2026-03-15T21:42:08.913098373Z The initial Nextcloud installation failed.
2026-03-15T21:42:08.913130524Z For more information about what went wrong, check the logs above.
2026-03-15T21:42:08.913139721Z Please reset AIO properly and try again.
2026-03-15T21:42:08.913147936Z See:
2026-03-15T21:42:08.913155350Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
2026-03-15T21:43:09.218821223Z Connection to nextcloud-aio-database (172.18.0.7) 5432 port [tcp/postgresql] succeeded!
2026-03-15T21:43:09.219339508Z + '[' -f /dev-dri-group-was-added ']'
2026-03-15T21:43:09.219708031Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-03-15T21:43:09.220326494Z + '[' -n '' ']'
2026-03-15T21:43:09.220353174Z + set +x
2026-03-15T21:43:09.240369257Z Connection to nextcloud-aio-redis (172.18.0.8) 6379 port [tcp/redis] succeeded!
2026-03-15T21:43:09.315733467Z The initial Nextcloud installation failed.
2026-03-15T21:43:09.315771228Z For more information about what went wrong, check the logs above.
2026-03-15T21:43:09.315781748Z Please reset AIO properly and try again.
2026-03-15T21:43:09.315790845Z See:
2026-03-15T21:43:09.315798810Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
2026-03-15T21:44:09.646012341Z Connection to nextcloud-aio-database (172.18.0.7) 5432 port [tcp/postgresql] succeeded!
2026-03-15T21:44:09.646597542Z + '[' -f /dev-dri-group-was-added ']'
2026-03-15T21:44:09.646948903Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-03-15T21:44:09.647684787Z + '[' -n '' ']'
2026-03-15T21:44:09.647719963Z + set +x
2026-03-15T21:44:09.668615050Z Connection to nextcloud-aio-redis (172.18.0.8) 6379 port [tcp/redis] succeeded!
2026-03-15T21:44:09.756879977Z The initial Nextcloud installation failed.
2026-03-15T21:44:09.756915855Z For more information about what went wrong, check the logs above.
2026-03-15T21:44:09.756925012Z Please reset AIO properly and try again.
2026-03-15T21:44:09.756933167Z See:
2026-03-15T21:44:09.756957292Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
2026-03-15T21:45:11.012426885Z Connection to nextcloud-aio-database (172.18.0.7) 5432 port [tcp/postgresql] succeeded!
2026-03-15T21:45:11.013051490Z + '[' -f /dev-dri-group-was-added ']'
2026-03-15T21:45:11.013439580Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-03-15T21:45:11.014193278Z + '[' -n '' ']'
2026-03-15T21:45:11.014228234Z + set +x
2026-03-15T21:45:11.036743648Z Connection to nextcloud-aio-redis (172.18.0.8) 6379 port [tcp/redis] succeeded!
2026-03-15T21:45:11.120707334Z The initial Nextcloud installation failed.
2026-03-15T21:45:11.120742490Z For more information about what went wrong, check the logs above.
2026-03-15T21:45:11.120750755Z Please reset AIO properly and try again.
2026-03-15T21:45:11.120757578Z See:
2026-03-15T21:45:11.120763690Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
2026-03-15T21:46:12.241985477Z Connection to nextcloud-aio-database (172.18.0.7) 5432 port [tcp/postgresql] succeeded!
2026-03-15T21:46:12.242650428Z + '[' -f /dev-dri-group-was-added ']'
2026-03-15T21:46:12.242987772Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-03-15T21:46:12.243558316Z + '[' -n '' ']'
2026-03-15T21:46:12.243592340Z + set +x
2026-03-15T21:46:12.262696346Z Connection to nextcloud-aio-redis (172.18.0.8) 6379 port [tcp/redis] succeeded!
2026-03-15T21:46:12.338856963Z The initial Nextcloud installation failed.
2026-03-15T21:46:12.338893262Z For more information about what went wrong, check the logs above.
2026-03-15T21:46:12.338902599Z Please reset AIO properly and try again.
2026-03-15T21:46:12.338910774Z See:
2026-03-15T21:46:12.338918459Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
2026-03-15T21:47:12.893313450Z Connection to nextcloud-aio-database (172.18.0.7) 5432 port [tcp/postgresql] succeeded!
2026-03-15T21:47:12.893936542Z + '[' -f /dev-dri-group-was-added ']'
2026-03-15T21:47:12.894268757Z ++ find /dev -maxdepth 1 -mindepth 1 -name dri
2026-03-15T21:47:12.894929921Z + '[' -n '' ']'
2026-03-15T21:47:12.894958745Z + set +x
2026-03-15T21:47:12.914667259Z Connection to nextcloud-aio-redis (172.18.0.8) 6379 port [tcp/redis] succeeded!
2026-03-15T21:47:12.988053726Z The initial Nextcloud installation failed.
2026-03-15T21:47:12.988087460Z For more information about what went wrong, check the logs above.
2026-03-15T21:47:12.988097439Z Please reset AIO properly and try again.
2026-03-15T21:47:12.988107698Z See:
2026-03-15T21:47:12.988117837Z https://github.com/nextcloud/all-in-one#how-to-properly-reset-the-instance
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
2026-03-15T21:46:27.249185730Z Waiting for Nextcloud to start...
2026-03-15T21:46:32.251590656Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:46:32.251702266Z Waiting for Nextcloud to start...
2026-03-15T21:46:37.253990920Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:46:37.254127156Z Waiting for Nextcloud to start...
2026-03-15T21:46:42.256471654Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:46:42.256748325Z Waiting for Nextcloud to start...
2026-03-15T21:46:47.259450302Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:46:47.259521827Z Waiting for Nextcloud to start...
2026-03-15T21:46:52.261883562Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:46:52.261988720Z Waiting for Nextcloud to start...
2026-03-15T21:46:57.264026013Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:46:57.264130560Z Waiting for Nextcloud to start...
2026-03-15T21:47:02.266444751Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:02.266593411Z Waiting for Nextcloud to start...
2026-03-15T21:47:07.268820627Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:07.268938469Z Waiting for Nextcloud to start...
2026-03-15T21:47:12.271188095Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:12.271317578Z Waiting for Nextcloud to start...
2026-03-15T21:47:17.273506678Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:17.273632775Z Waiting for Nextcloud to start...
2026-03-15T21:47:22.275931729Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:22.276082202Z Waiting for Nextcloud to start...
2026-03-15T21:47:27.278335989Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:27.278442039Z Waiting for Nextcloud to start...
2026-03-15T21:47:32.280775965Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:32.280879990Z Waiting for Nextcloud to start...
2026-03-15T21:47:37.283037872Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:37.283179880Z Waiting for Nextcloud to start...
2026-03-15T21:47:42.285546623Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:42.285663753Z Waiting for Nextcloud to start...
2026-03-15T21:47:47.287821941Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:47.287945734Z Waiting for Nextcloud to start...
2026-03-15T21:47:52.290175645Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:52.290285001Z Waiting for Nextcloud to start...
2026-03-15T21:47:57.292823320Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:47:57.292927837Z Waiting for Nextcloud to start...
2026-03-15T21:48:02.295121566Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:02.295228757Z Waiting for Nextcloud to start...
2026-03-15T21:48:07.297512413Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:07.297638560Z Waiting for Nextcloud to start...
2026-03-15T21:48:12.299856691Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:12.299961217Z Waiting for Nextcloud to start...
2026-03-15T21:48:17.302056695Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:17.302158366Z Waiting for Nextcloud to start...
2026-03-15T21:48:22.304345394Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:22.304483814Z Waiting for Nextcloud to start...
2026-03-15T21:48:27.306748295Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:27.306858903Z Waiting for Nextcloud to start...
2026-03-15T21:48:32.309156235Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:32.309263647Z Waiting for Nextcloud to start...
2026-03-15T21:48:37.311438365Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:37.311570774Z Waiting for Nextcloud to start...
2026-03-15T21:48:42.313929887Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:42.314032740Z Waiting for Nextcloud to start...
2026-03-15T21:48:47.315940000Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:47.316060046Z Waiting for Nextcloud to start...
2026-03-15T21:48:52.318197047Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:52.318313195Z Waiting for Nextcloud to start...
2026-03-15T21:48:57.320685827Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:48:57.320791395Z Waiting for Nextcloud to start...
2026-03-15T21:49:02.323082862Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:49:02.323201986Z Waiting for Nextcloud to start...
2026-03-15T21:49:07.325397841Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:49:07.325519249Z Waiting for Nextcloud to start...
2026-03-15T21:49:12.327761499Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:49:12.327863151Z Waiting for Nextcloud to start...
2026-03-15T21:49:17.330075933Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
2026-03-15T21:49:17.330208492Z Waiting for Nextcloud to start...
2026-03-15T21:49:22.332385035Z nc: getaddrinfo for host "nextcloud-aio-nextcloud" port 9000: Name does not resolve
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
i hope i gave all the right info i new to this site and i just wanting to try this nextcloud if it work for me but i cant seem to get past this.. and ive done this like 100 times install uninstall reset re install etc
