Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. ![]()
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 30.0.11
- Operating system and version (e.g., Ubuntu 24.04):
- Debian 12.11
- Web server and version (e.g, Apache 2.4.25):
Apache2.4.62
- Reverse proxy and version _(e.g. nginx 1.27.2)
No
- PHP version (e.g, 8.3):
- 8.3
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
replace me
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
After a successful upgrade from version 30.0.8, it is not possible to upgrade to version 31.0.12. The problem is both with the web update and with the command line update.
Steps to replicate it (hint: details matter!)
At startup, all the update steps are immediately marked as completed:
sudo -u www-data php updater/updater.phar
Nextcloud Updater - version: v31.0.11-1-g6277d99 dirtyCurrent version is 31.0.12.
Update to Nextcloud 32.0.3 available. (channel: “stable”)
Following file will be downloaded automatically: https://github.com/nextcloud-releases/server/releases/download/v32.0.3/nextcloud-32.0.3.zip
Open changelogSteps that will be executed:
[] Check for expected files
[] Check for write permissions
[] Create backup
[] Downloading
[] Verify integrity
[] Extracting
[] Enable maintenance mode
[] Replace entry points
[] Delete old files
[] Move new files in place
[] Done
Continue update? [y/N]
Clearly, something “stuck” somewhere during the last update.
How to solve this problem?