Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
31
- Operating system and version (e.g., Ubuntu 24.04):
docker
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
replace me
- When did this problem seem to first start?
replace me
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
replace me
Summary of the issue you are facing:
Photos app is so strange to configure when one wants to add external source folders. Their UI does not seem to see a folder I mapped from outside the container e.g. /var/www/html/data/myUser/files/Photos/External
I need to create in their UI and then I see it and can import the media. Tried to do the same with another external folder bound under /files/Photos/NewMedia but I see 404 errors in the photo viewer app - although it picks up the correct names of the files from that new folder.
How can I import multiple folders ?