Issue templates in the forum

Issue templates improved the interaction with users considerably on the old forum. You should consider this for the support-section as well, you avoid the recurrent series of question logfiles?, version?, system?.

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Good idea. @LukasReschke, ontoyh is it possible?

Topic templates can be set per category.
Drop them here and I will add them

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Steps to reproduce

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:

Web server:


PHP version:

Nextcloud version: (see Nextcloud admin page)

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from:

Signing status:

Signing status
Login as admin user into your Nextcloud and access 
paste the results here.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

The content of config/config.php:

Config report
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder


Insert your config.php content here
(Without the database password, passwordsalt and secret)

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Web server error log ``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log ``` Insert your Nextcloud log here ```

Browser log

Browser log ``` Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) …

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So I’ve just posted the one from GH. Is it too technical? Does it ask for too much information?

I guess it’s okay for the support and installation categories?

Hmm, seems like this could still be clarified to help users give enough information in support posts in various categories, especially when requesting support.

the template is still active but the broad majority is simply ignoring it.

I made a kind of own one for the german-subcategory explaining why we would need it… and giving hints how they would get easy access to it… but wells… :man_shrugging:


Hmm, adding some additional templates wouldn’t hurt. I’ll check out the German template for inspiration. Makes senses that they are difficult to adopt.

There is also a custom wizard plugin, which is interactive and makes posting easier through hand holding. Runs in that “First Run Wizard” format people are used to.

that sounds interesting… but I would like to play around a bit with it first. I mean if we could kida force users to give out more informations… that would be great…

so do you know where one could testdrive that one?