Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Truecharts App Version: 28.0.1
Operating system and version (eg, Ubuntu 20.04): TrueNAS-SCALE-23.10.1.1
Apache or nginx version (eg, Apache 2.4.25): as installed by truecharts
PHP version (eg, 7.4): as installed by true charts
The issue you are facing: log errors
-
no app in context Invalid cliBasedCronUser data provided to provideInitialState by settings
-
PHP Trying to access array offset on value of type bool at /var/www/html/apps/settings/lib/Settings/Admin/Server.php#76
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- Install via truenas charts on latest install
- visit basic settings page
- view logs
The output of your Nextcloud log in Admin > Logging:
![Screenshot 2024-01-20 215600|690x112](upload://xtCWUw8c87syqklaYwRtabht2Ag.png)
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
unknown - as installed by truenas charts
The output of your Apache/nginx/system log in /var/log/____
:
Unknown
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE