Originally published at: https://nextcloud.com/blog/introducing-the-zammad-integration-app-in-nextcloud-hub/
The Nextcloud Conference 2020 dates almost a month ago and there’s still a lot to talk about in detail! Let’s start with the Zammad integration app!
Zammad is the open-source helpdesk and customer support platform for companies large and small. Zammad’s user interface was developed in collaboration with the award-winning UI experts from Zeughaus. It breaks with old traditions and is based on the familiar use of web browsers and smartphones, making it intuitive and easy-to-use. Behind the project is an experienced development team led by Martin Edenhofer, who launched the commercially successful, enterprise-scale OTRS ticket system in 2001.
The Zammad integration in Nextcloud was announced at the Nextcloud Conference this year in Berlin. Both platforms are available under open-source licenses and designed for on-premises hosting or cloud hosting, giving customers control over security, compliance and cost factors and protecting their digital sovereignty, making Nextcloud and Zammad a great fit!
The Zammad integration app
With Nextcloud 20, a Zammad integration app provides a Dashboard widget with a Zammad ticket overview, support for finding Zammad tickets using Nextcloud’s new unified search and notifications on status updates to tickets. The integration features make it easier for Nextcloud users to track the state of Zammad tickets, saving time and improving response times to customers.
The integration capabilities were demonstrated in a keynote by Nextcloud CEO Frank Karlitschek at the Nextcloud Conference 2020.
Watch the video announcement of Zammad integration app here.
Zammad enables users to easily and efficiently manage tasks and incoming user requests. Open-source, self-hosted cloud technologies with helpful integrations make networking simple. Nextcloud and Zammad both work towards the same goal of making teams more productive and collaboration easier. Teaming up for this integration will bring our users plenty of new possibilities and we are excited to see the results. Surely this is just the beginning of a long and fruitful cooperation and I am very much looking forward to it.
— Martin Edenhofer, Founder and CEO at Zammad GmbH
With Nextcloud we offer a platform for real-time collaboration and communication. The new Zammad integration capabilities in Nextcloud create a more integrated experience for users, bringing the two platforms closer together. Users can see urgent tasks on their dashboard and plan work in the morning, quickly find issues using the search or get notified about customer responses.
— Frank Karlitschek, Founder and CEO at Nextcloud GmbH
The integration app is available in the Nextcloud app store for the just-released Nextcloud 20 right now. Customers integrated into an integrated Zammad and Nextcloud environment can contact Zammad GmbH or Nextcloud GmbH.