Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 25.0.1): 27.0.2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04.3
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.52
PHP version (eg, 7.4): 8.2.8
The issue you are facing:
After updating the mail app i get an error when i click the mail icon in the upper app bar. I deactivated, deleted and installed it again but the error is still there.
Is this the first time you’ve seen this error? (Y/N):
Yes
Steps to replicate it:
- Try to open the mail app
The output of your Nextcloud log in Admin > Logging:
BadFunctionCallException: quotaPercentage is not a valid attribute
/var/www/nextcloud/lib/public/AppFramework/Db/Entity.php - line 167:
OCP\AppFramework\Db\Entity->setter()
/var/www/nextcloud/lib/public/AppFramework/Db/Entity.php - line 75:
OCP\AppFramework\Db\Entity->__call()
/var/www/nextcloud/lib/public/AppFramework/Db/QBMapper.php - line 321:
OCP\AppFramework\Db\Entity::fromRow()
/var/www/nextcloud/lib/public/AppFramework/Db/QBMapper.php - line 339:
OCP\AppFramework\Db\QBMapper->mapRowToEntity()
/var/www/nextcloud/apps/mail/lib/Db/MailAccountMapper.php - line 97:
OCP\AppFramework\Db\QBMapper->findEntities()
/var/www/nextcloud/apps/mail/lib/Service/AccountService.php - line 72:
OCA\Mail\Db\MailAccountMapper->findByUserId()
/var/www/nextcloud/apps/mail/lib/Controller/PageController.php - line 134:
OCA\Mail\Service\AccountService->findByUserId()
/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 230:
OCA\Mail\Controller\PageController->index()
/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 137:
OC\AppFramework\Http\Dispatcher->executeController()
/var/www/nextcloud/lib/private/AppFramework/App.php - line 183:
OC\AppFramework\Http\Dispatcher->dispatch()
/var/www/nextcloud/lib/private/Route/Router.php - line 315:
OC\AppFramework\App::main()
/var/www/nextcloud/lib/base.php - line 1071:
OC\Route\Router->match()
/var/www/nextcloud/index.php - line 36:
OC::handleRequest()
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
1 => '',
2 => '',
3 => '',
4 => '',
5 => '',
6 => '',
7 => '',
8 => '',
0 => 'localhost:90',
),
'datadirectory' => '/media/WDRed/Nextcloud/data',
'overwrite.cli.url' => 'http://localhost:90',
'dbtype' => 'mysql',
'version' => '27.0.2.1',
'dbname' => 'owncloud',
'dbhost' => 'localhost:90',
'dbtableprefix' => 'oc_',
'dbuser' => 'xxx',
'dbpassword' => 'xxx',
'logtimezone' => 'UTC',
'installed' => true,
'mail_domain' => 'xxx.de',
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'info',
'maintenance' => false,
'debug' => false,
'theme' => '',
'logfile' => '/var/log/nextcloud.log',
'loglevel' => 0,
'default_phone_region' => 'DE',
'mail_smtpauthtype' => 'LOGIN',
'trashbin_retention_obligation' => '30, 60',
'mail_smtpauth' => 1,
'mail_smtpsecure' => 'ssl',
'mail_smtphost' => 'smtp.xxx.de',
'mail_smtpport' => '123',
'mail_smtpname' => x@xxx.de',
'mail_smtppassword' => 'xxx',
'mail_smtptimeout' => 30,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\APCu',
'mail_sendmailmode' => 'smtp',
'mysql.utf8mb4' => true,
'app_install_overwrite' =>
array (
0 => 'weather',
1 => 'social',
2 => 'piwik',
3 => 'files_retention',
4 => 'onlyoffice',
5 => 'music',
6 => 'talk_matterbridge',
7 => 'bruteforcesettings',
8 => 'occweb',
9 => 'unsplash',
10 => 'twofactor_nextcloud_notification',
11 => 'previewgenerator',
12 => 'documentserver_community',
13 => 'maps',
),
'filelocking.enabled' => true,
'filelocking.ttl' => 18000,
'simpleSignUpLink.shown' => false,
'enable_previews' => true,
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\TXT',
1 => 'OC\\Preview\\Movie',
2 => 'OC\\Preview\\MP4',
3 => 'OC\\Preview\\MKV',
4 => 'OC\\Preview\\AVI',
5 => 'OC\\Preview\\Image',
),
'updater.release.channel' => 'stable',
'updater.secret' => 'xxx',
);