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Nextcloud version (eg, 28.0.8): replace me
Operating system and version (eg, Ubuntu 22.04.4): replace me
Server version: Apache/2.4.52 (Ubuntu)
Server built: 2024-07-17T18:57:26
PHP 8.3.9 (cli) (built: Jul 5 2024 12:03:46) (NTS)
Copyright (c) The PHP Group
Zend Engine v4.3.9, Copyright (c) Zend Technologies
with Zend OPcache v8.3.9, Copyright (c), by Zend Technologies
The issue you are facing:
Get an internal server error when login with a remode address, which is the IP of my gateway
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
{"reqId":"JUbTfBQWKO0K9Rq3mmLJ","level":3,"time":"2024-07-25T15:50:54+00:00","remoteAddr":"192.168.113.240","user":"--","app":"index","method":"POST","url":"/index.php/login","message":"Call to undefined function OCA\\User_LDAP\\ldap_escape() in file '/var/www/html/nextcloud/apps/user_ldap/lib/Access.php' line 1428","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36","version":"28.0.8.1","exception":{"Exception":"Exception","Message":"Call to undefined function OCA\\User_LDAP\\ldap_escape() in file '/var/www/html/nextcloud/apps/user_ldap/lib/Access.php' line 1428","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","Line":169,"Previous":{"Exception":"Error","Message":"Call to undefined function OCA\\User_LDAP\\ldap_escape()","Code":0,"Trace":[{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/Access.php","line":849,"function":"escapeFilterPart","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/User_LDAP.php","line":162,"function":"fetchUsersByLoginName","class":"OCA\\User_LDAP\\Access","type":"->"},{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/User_LDAP.php","line":125,"function":"getLDAPUserByLoginName","class":"OCA\\User_LDAP\\User_LDAP","type":"->"},{"function":"loginName2UserName","class":"OCA\\User_LDAP\\User_LDAP","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/User_Proxy.php","line":126,"function":"call_user_func_array"},{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/Proxy.php","line":140,"function":"walkBackends","class":"OCA\\User_LDAP\\User_Proxy","type":"->"},{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/User_Proxy.php","line":286,"function":"handleRequest","class":"OCA\\User_LDAP\\Proxy","type":"->"},{"file":"/var/www/html/nextcloud/apps/user_ldap/lib/Helper.php","line":297,"function":"loginName2UserName","class":"OCA\\User_LDAP\\User_Proxy","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/legacy/OC_Hook.php","line":105,"function":"loginName2UserName","class":"OCA\\User_LDAP\\Helper","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/public/Util.php","line":416,"function":"emit","class":"OC_Hook","type":"::"},{"file":"/var/www/html/nextcloud/apps/password_policy/lib/ComplianceService.php","line":92,"function":"emitHook","class":"OCP\\Util","type":"::"},{"file":"/var/www/html/nextcloud/apps/password_policy/lib/Listener/BeforeUserLoggedInEventListener.php","line":45,"function":"entryControl","class":"OCA\\Password_Policy\\ComplianceService","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":86,"function":"handle","class":"OCA\\Password_Policy\\Listener\\BeforeUserLoggedInEventListener","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":230,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/var/www/html/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":59,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":94,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":106,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Server.php","line":576,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"function":"OC\\{closure}","class":"OC\\Server","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/Hooks/EmitterTrait.php","line":105,"function":"call_user_func_array"},{"file":"/var/www/html/nextcloud/lib/private/Hooks/PublicEmitter.php","line":40,"function":"emit","class":"OC\\Hooks\\BasicEmitter","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Authentication/Login/PreLoginHookCommand.php","line":42,"function":"emit","class":"OC\\Hooks\\PublicEmitter","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Authentication/Login/Chain.php","line":107,"function":"process","class":"OC\\Authentication\\Login\\PreLoginHookCommand","type":"->"},{"file":"/var/www/html/nextcloud/core/Controller/LoginController.php","line":353,"function":"process","class":"OC\\Authentication\\Login\\Chain","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"tryLogin","class":"OC\\Core\\Controller\\LoginController","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/html/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/html/nextcloud/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/html/nextcloud/index.php","line":39,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/html/nextcloud/apps/user_ldap/lib/Access.php","Line":1428},"message":"Call to undefined function OCA\\User_LDAP\\ldap_escape() in file '/var/www/html/nextcloud/apps/user_ldap/lib/Access.php' line 1428","exception":{},"CustomMessage":"Call to undefined function OCA\\User_LDAP\\ldap_escape() in file '/var/www/html/nextcloud/apps/user_ldap/lib/Access.php' line 1428"}}
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'ocmjd9gr8oq1',
'passwordsalt' => '***REDACTED***',
'secret' => '***REDACTED***',
'trusted_domains' =>
array (
0 => 'cloud.logicworks.com.pt',
),
'trusted_proxies' =>
array (
0 => '192.168.113.240',
),
'datadirectory' => '/var/www/html/nextcloud/data',
'dbtype' => 'mysql',
'version' => '28.0.8.1',
'overwrite.cli.url' => 'http://cloud.logicworks.com.pt/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'nextclouduser',
'dbpassword' => '***REDACTED***',
'installed' => true,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'force_language' => 'pt',
The output of your Apache/nginx/system log in /var/log/____:
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /index.php/login HTTP/1.1" 200 10854
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /core/css/server.css?v=33e2cd7e-14 HTTP/1.1" 200 18499
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /apps/theming/css/default.css?v=70e2b24f-14 HTTP/1.1" 200 4885
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /core/css/guest.css?v=33e2cd7e-14 HTTP/1.1" 200 4924
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /apps/integration_zimbra/css/zimbra-search.css?v=20dfa789-14 HTTP/1.1" 200 841
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /core/l10n/pt_PT.js?v=33e2cd7e-14 HTTP/1.1" 200 11890
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /dist/core-login.js?v=33e2cd7e-14 HTTP/1.1" 200 42083
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /apps/theming/l10n/pt_PT.js?v=33e2cd7e-14 HTTP/1.1" 200 2962
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /apps/theming/js/theming.js?v=33e2cd7e-14 HTTP/1.1" 200 370
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /index.php/apps/theming/image/logo?v=14 HTTP/1.1" 304 1357
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /dist/core-main.js?v=33e2cd7e-14 HTTP/1.1" 200 276148
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /index.php/apps/theming/image/background?v=14 HTTP/1.1" 304 1687
192.168.113.240 - - [25/Jul/2024:16:40:58 +0100] "GET /dist/core-common.js?v=33e2cd7e-14 HTTP/1.1" 200 956153
192.168.113.240 - - [25/Jul/2024:16:40:59 +0100] "GET /index.php/apps/theming/manifest?v=fa35e192 HTTP/1.1" 200 1067
::1 - - [25/Jul/2024:16:41:04 +0100] "OPTIONS * HTTP/1.0" 200 126
::1 - - [25/Jul/2024:16:41:05 +0100] "OPTIONS * HTTP/1.0" 200 126
192.168.113.240 - - [25/Jul/2024:16:41:13 +0100] "POST /index.php/login HTTP/1.1" 500 3739
192.168.113.240 - - [25/Jul/2024:16:41:13 +0100] "GET /core/css/styles.css?v=33e2cd7e-14 HTTP/1.1" 200 4132
192.168.113.240 - - [25/Jul/2024:16:41:13 +0100] "GET /core/css/header.css?v=33e2cd7e-14 HTTP/1.1" 200 1776
192.168.113.240 - - [25/Jul/2024:16:41:17 +0100] "POST /index.php/login HTTP/1.1" 500 3416
192.168.113.240 - - [25/Jul/2024:16:41:33 +0100] "-" 408 323
192.168.113.240 - - [25/Jul/2024:16:41:52 +0100] "POST /index.php/login HTTP/1.1" 500 3739
192.168.113.240 - - [25/Jul/2024:16:41:58 +0100] "GET / HTTP/1.1" 302 1160
192.168.113.240 - - [25/Jul/2024:16:41:58 +0100] "GET /index.php/login HTTP/1.1" 200 7371
192.168.113.240 - - [25/Jul/2024:16:44:06 +0100] "POST /index.php/login HTTP/1.1" 500 3739
192.168.113.240 - - [25/Jul/2024:16:44:26 +0100] "-" 408 323
192.168.113.240 - - [25/Jul/2024:16:45:00 +0100] "GET /index.php/login HTTP/1.1" 200 7698
192.168.113.240 - - [25/Jul/2024:16:45:19 +0100] "POST /index.php/login HTTP/1.1" 500 3739
192.168.113.240 - - [25/Jul/2024:16:45:39 +0100] "-" 408 323
192.168.113.240 - - [25/Jul/2024:16:50:32 +0100] "GET / HTTP/1.1" 302 4130
192.168.113.240 - - [25/Jul/2024:16:50:32 +0100] "GET /index.php/login HTTP/1.1" 200 7374
192.168.113.240 - - [25/Jul/2024:16:50:33 +0100] "GET /apps/integration_zimbra/css/zimbra-search.css?v=20dfa789-14 HTTP/1.1" 200 517
192.168.113.240 - - [25/Jul/2024:16:50:54 +0100] "POST /index.php/login HTTP/1.1" 500 3739
192.168.113.240 - - [25/Jul/2024:16:51:14 +0100] "-" 408 323
192.168.113.240 - - [25/Jul/2024:16:51:29 +0100] "GET /index.php/csrftoken HTTP/1.1" 200 436
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE