Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.2
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
replace me
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
After Updating to the hub autumn version
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
So I recently updated to the hub autumn release and now I cannot enter the app menu when logged in as admin. I get an internal server error and below log.
Can anybody help me with this or do I need to report a bug?
Thanks, Ingo
Steps to replicate it (hint: details matter!):
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
“reqId”:“l3yM11xCNR2PMNiXZe0V”,“level”:3,“time”:“2025-12-04T20:25:12+00:00”,“remoteAddr”:“79.205.93.185”,“user”:“admin”,“app”:“index”,“method”:“GET”,“url”:“/settings/apps”,“message”:“Exception thrown: OCP\\Files\\GenericFileException”,“userAgent”:“Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/26.1 Safari/605.1.15”,“version”:“32.0.2.2”,“exception”:{“Exception”:“OCP\\Files\\GenericFileException”,“Message”:“”,“Code”:0,“Trace”:[{“file”:“/var/www/html/lib/private/Files/SimpleFS/SimpleFile.php”,“line”:60,“function”:“getContent”,“class”:“OC\\Files\\Node\\File”,“type”:“->”,“args”:},{“file”:“/var/www/html/lib/private/App/AppStore/Fetcher/Fetcher.php”,“line”:141,“function”:“getContent”,“class”:“OC\\Files\\SimpleFS\\SimpleFile”,“type”:“->”,“args”:},{“file”:“/var/www/html/lib/private/App/AppStore/Fetcher/AppFetcher.php”,“line”:157,“function”:“get”,“class”:“OC\\App\\AppStore\\Fetcher\\Fetcher”,“type”:“->”,“args”:[false]},{“file”:“/var/www/html/lib/private/Installer.php”,“line”:379,“function”:“get”,“class”:“OC\\App\\AppStore\\Fetcher\\AppFetcher”,“type”:“->”,“args”:[false]},{“file”:“/var/www/html/apps/settings/lib/Controller/AppSettingsController.php”,“line”:252,“function”:“isUpdateAvailable”,“class”:“OC\\Installer”,“type”:“->”,“args”:[“encryption”]},{“file”:“/var/www/html/apps/settings/lib/Controller/AppSettingsController.php”,“line”:96,“function”:“getAppsWithUpdates”,“class”:“OCA\\Settings\\Controller\\AppSettingsController”,“type”:“->”,“args”:},{“file”:“/var/www/html/lib/private/AppFramework/Http/Dispatcher.php”,“line”:204,“function”:“viewApps”,“class”:“OCA\\Settings\\Controller\\AppSettingsController”,“type”:“->”,“args”:},{“file”:“/var/www/html/lib/private/AppFramework/Http/Dispatcher.php”,“line”:118,“function”:“executeController”,“class”:“OC\\AppFramework\\Http\\Dispatcher”,“type”:“->”,“args”:[{“_class_”:“OCA\\Settings\\Controller\\AppSettingsController”},“viewApps”]},{“file”:“/var/www/html/lib/private/AppFramework/App.php”,“line”:153,“function”:“dispatch”,“class”:“OC\\AppFramework\\Http\\Dispatcher”,“type”:“->”,“args”:[{“_class_”:“OCA\\Settings\\Controller\\AppSettingsController”},“viewApps”]},{“file”:“/var/www/html/lib/private/Route/Router.php”,“line”:321,“function”:“main”,“class”:“OC\\AppFramework\\App”,“type”:“::”,“args”:[“OCA\\Settings\\Controller\\AppSettingsController”,“viewApps”,{“_class_”:“OC\\AppFramework\\DependencyInjection\\DIContainer”},{“_route”:“settings.appsettings.viewapps”,“category”:“”,“id”:“”}]},{“file”:“/var/www/html/lib/base.php”,“line”:1061,“function”:“match”,“class”:“OC\\Route\\Router”,“type”:“->”,“args”:[“/settings/apps”]},{“file”:“/var/www/html/index.php”,“line”:25,“function”:“handleRequest”,“class”:“OC”,“type”:“::”,“args”:}],“File”:“/var/www/html/lib/private/Files/Node/File.php”,“Line”:35,“message”:“”,“exception”:{},“CustomMessage”:“Exception thrown: OCP\\Files\\GenericFileException”}}
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
PASTE HERE
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.