Internal Server Error Opening Apps Page

🚧 Installation
1

I’m new to Nextcloud and have a new installation. I cannot access apps page (and never have been able to) as I encounter Internal Server Error repeatedly.

Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N):

Steps to replicate it:

  1. Choose + Apps
  2. Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

The output of your Nextcloud log in Admin > Logging:

{"reqId":"XepubYshZh18ok2M2FZeEwAAACA","level":3,"time":"2019-12-06T15:06:22+00:00","remoteAddr":"217.45.174.64","user":"--","app":"PHP","method":"POST","url":"\/icompute-nextcloud\/index.php","message":"Out of memory (allocated 29360128) (tried to allocate 1269760 bytes) at \/home\/cluster-sites\/3\/i\/icomp.site\/public_html\/icompute-nextcloud\/lib\/private\/Files\/Storage\/Local.php#221","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"XepvMJvzaL4unJPGnU0K-QAAAFI","level":3,"time":"2019-12-06T15:09:37+00:00","remoteAddr":"217.45.174.64","user":"--","app":"PHP","method":"POST","url":"\/icompute-nextcloud\/index.php","message":"Out of memory (allocated 29360128) (tried to allocate 1269760 bytes) at \/home\/cluster-sites\/3\/i\/icomp.site\/public_html\/icompute-nextcloud\/lib\/private\/Files\/Storage\/Local.php#221","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/12.1.2 Safari\/605.1.15","version":"16.0.3.0"}
{"reqId":"XepxDql43LD-DK0wKyy@GgAAABA","level":3,"time":"2019-12-06T15:17:36+00:00","remoteAddr":"217.45.174.64","user":"--","app":"PHP","method":"POST","url":"\/icompute-nextcloud\/index.php","message":"Out of memory (allocated 31457280) (tried to allocate 65536 bytes) at \/home\/cluster-sites\/3\/i\/icomp.site\/public_html\/icompute-nextcloud\/lib\/composer\/composer\/ClassLoader.php#444","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/12.1.2 Safari\/605.1.15","version":"16.0.3.0"}
{"reqId":"Xep0g0PiJNpDj-M0HAkOUwAAABk","level":3,"time":"2019-12-06T15:32:24+00:00","remoteAddr":"217.45.174.64","user":"nextadmin","app":"PHP","method":"POST","url":"\/icompute-nextcloud\/index.php","message":"Out of memory (allocated 29360128) (tried to allocate 1306624 bytes) at \/home\/cluster-sites\/3\/i\/icomp.site\/public_html\/icompute-nextcloud\/lib\/private\/IntegrityCheck\/Helpers\/FileAccessHelper.php#41","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0pC1hNHj53jD0JHHEYtwAAADk","level":3,"time":"2019-12-08T16:47:19+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0pNiEnGm1ZgT9znXUMQgAAADU","level":3,"time":"2019-12-08T16:47:50+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0pUPwaRBPeOQmLPvhaVQAAAA0","level":3,"time":"2019-12-08T16:48:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0sISyjWV8UpbytpZbfjgAAAG4","level":3,"time":"2019-12-08T17:00:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0u8b@9dmRFAH-VKBWf2QAAAEE","level":3,"time":"2019-12-08T17:12:19+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0xwac9govbeQ-UjoJudwAAABc","level":3,"time":"2019-12-08T17:24:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe00kcUwUMbRga4OrK3kVQAAAH4","level":3,"time":"2019-12-08T17:36:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe03Yf5k2xvOyA94hHBWfAAAAD0","level":3,"time":"2019-12-08T17:48:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe06MaIzNOPK693XAWBjYQAAAHI","level":3,"time":"2019-12-08T18:00:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe09AeMv8Bl1xmxaNRDWKgAAAD8","level":3,"time":"2019-12-08T18:12:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe0-0crhXLx1Hfvdcr7-xQAAADg","level":3,"time":"2019-12-08T18:24:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1CofYyyvjt7q5WHXhRYgAAAAQ","level":3,"time":"2019-12-08T18:36:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1FcXXRiz89R7yNR8JZ@AAAAGI","level":3,"time":"2019-12-08T18:48:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1IQbxoI69Qx8ASYAv2MwAAAC4","level":3,"time":"2019-12-08T19:00:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1LESQWMW8vg5F2iHVI@wAAAHk","level":3,"time":"2019-12-08T19:12:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1N4SyocRR54tOfIC8sfQAAAAM","level":3,"time":"2019-12-08T19:24:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1QsXuySF7JnLbYCEm4jwAAADQ","level":3,"time":"2019-12-08T19:36:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1TgYuCFDzkBlCGNzYzqwAAAE0","level":3,"time":"2019-12-08T19:48:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1WUUQFTIq2XTeVukt@zwAAACM","level":3,"time":"2019-12-08T20:00:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1ZIc7ZOD9Q@gw9spZDBgAAAFs","level":3,"time":"2019-12-08T20:12:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1b8TxNmB7iJjd4t6TTiwAAAFU","level":3,"time":"2019-12-08T20:24:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1ewa3BBVOylJUWeRiM8wAAACs","level":3,"time":"2019-12-08T20:36:27+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1hkaJh9CVF0CLjhFzkpgAAAAs","level":3,"time":"2019-12-08T20:48:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1kYZZuQQfqXIFZIbPfNwAAAAo","level":3,"time":"2019-12-08T21:00:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1nMSx9OqCr1yyxU30hUgAAACg","level":3,"time":"2019-12-08T21:12:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1qL1s4xblvqpn@11v0ywAAAB4","level":3,"time":"2019-12-08T21:25:07+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1s0cohS4AWjVg4WPkFdwAAAA0","level":3,"time":"2019-12-08T21:36:21+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1voeiriTdMh32Ruin8PwAAADY","level":3,"time":"2019-12-08T21:48:21+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe1ycS44OfkNU@iTxkFI-gAAAG4","level":3,"time":"2019-12-08T22:00:30+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe11QYcYaJJw3bD0l6qWAwAAAAk","level":3,"time":"2019-12-08T22:12:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe14EVLyuIYBtP4l42l@5gAAAAQ","level":3,"time":"2019-12-08T22:24:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe164cHSzGoJbVKpL3h9dgAAAGs","level":3,"time":"2019-12-08T22:36:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe19sf6yxhjQLQJ5m4GpQgAAACE","level":3,"time":"2019-12-08T22:48:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2AgRyD6OpnbIhyHow5BAAAAAw","level":3,"time":"2019-12-08T23:00:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2DUSs@xuRokFIcEcJcegAAABU","level":3,"time":"2019-12-08T23:12:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2GIFfoG7O5CattxnDm7AAAABw","level":3,"time":"2019-12-08T23:24:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2I8PfqZmXM0@1vMwWcbAAAABU","level":3,"time":"2019-12-08T23:36:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2LwH1xLskXtszzHEzQdQAAAA4","level":3,"time":"2019-12-08T23:48:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2OkMkeklLIRA9UcwCo8AAAAHQ","level":3,"time":"2019-12-09T00:00:18+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2RYAY@bZpi4D0q@M--BAAAAFo","level":3,"time":"2019-12-09T00:12:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2UMHZ26MTRP3UOmj7JSwAAAF4","level":3,"time":"2019-12-09T00:24:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
{"reqId":"Xe2XAOfXb9R@EGLKmX-IFgAAACc","level":3,"time":"2019-12-09T00:36:17+00:00","remoteAddr":"217.45.174.64","user":"--","app":"jsresourceloader","method":"GET","url":"\/icompute-nextcloud\/index.php\/csrftoken","message":"Could not find resource js\/config.js to load","userAgent":"Mozilla\/5.0 (Macintosh; Intel Mac OS X 10.14; rv:68.0) Gecko\/20100101 Firefox\/68.0","version":"16.0.3.0"}
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The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'och71psb8qs1',
  'passwordsalt' => '',
  'secret' => '',
  'trusted_domains' => 
  array (
    0 => 'icomp.site',
  ),
  'datadirectory' => '/home/cluster-sites/3/i/icomp.site/public_html/icompute-nextcloud/data',
  'dbtype' => 'mysql',
  'version' => '17.0.1.1',
  'overwrite.cli.url' => 'http://icomp.site/icompute-nextcloud',
  'dbname' => '5',
  'dbhost' => '',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'nextc-jpw-u-252405',
  'dbpassword' => '',
  'installed' => true,
  'theme' => '',
  'loglevel' => 0,
  'maintenance' => false,
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_from_address' => 'office',
  'mail_domain' => 'icompute-uk.com',
  'mail_smtpauth' => 1,
);
2

I was hoping for a bit of help on this as I’m trying to evaluate whether to move to Nextcloud to stay with Owncloud.

I have to say, Owncloud was a much easier installation. If someone could point me in the right direction I would be very grateful.

3

If everything is new, why are you installing an old Nextcloud version? The latest available version is 17.0.1. I would recommend to use that version because many things have been fixed in it already.

Additionally I would recommend that you fill in the issue template and provide information about your server and software environment. This hasn’t been designed to annoy a user, but to collect relevant information which might help finding a solution for your problem.

Due to the fact that you haven’t provided any information about how you’ve installed the software in detail, it is difficult to find the root cause of the problem. Nevertheless the only location where a file named “setup.js” exists is in “./core/js/setup.js”. It seems that this file is missing on your server so that I assume that the installation wasn’t correctly been done.

I would recommend that you download the latest software archive and use it to replace the current installation. If you want to stick to the old version you can download that archive file and extract the missing file manually.

4

Thanks for the reply. The version I installed is 17.0.1.1 as detailed in the config.php contents.

I struggled with the template as it asks for the contents of the log but imposed a character limit requiring manual deletion of some of it making the original post huge and difficult to read.

I’m using PHP version: 7.2.17; Linux; Apache/2.4.39

I installed from the main website ‘Get nextcloud’ using the web app. I didn’t encounter any errors on installation. The only thing that appears not to be working is viewing apps.

5

That’s strange because all your log lines are referring to "version":"16.0.3.0"?! How is this possible if you’re using v17.0.1?

Ok, as far as I remember several users had problems with missing files in the past when they used the web app as described here. The provided solution might help you too:

6

Thank you. I really appreciate your help. I have no idea why the config file differs from the logs for version. I’ve just checked the website so not sure if this is relevant:

‘’ Note that the installer uses the same Nextcloud version as available for the built in updater in Nextcloud. After a major release it can take up to a month before it becomes available through the web installer and the updater. This is done to spread the deployment of new major releases out over time.’’

I’m afraid as I’m on shared hosting I don’t have access to the command line. I was hoping, when I got up and running, to add the occweb app in order to use occ commands but as I can’t access apps I can’t.

Thanks again.