Nextcloud version: 18.0.4
Operating system and version:
Apache or nginx version: /
PHP version: 7.1
Other info: OVH host, Filezilla, used setup-nextcloud.php on my windows/firefox.
The issue you are facing:
Installed Nextcloud yesterday on my private website using Filezilla. Created an account. Uploaded pictures & videos (7GO), created a shareable link and shared the link to my friends. Suddenly this message appeared for everybody:
Internal Server Error
The server encountered an internal error and was unable to complete your request.
Please contact the server administrator if this error reappears multiple times, please include the technical details below in your report.
More details can be found in the server log.
Feedback:
- One of the friend tried to connect instead of downloading the files, the problem seemed to appear just at this moment.
- Also I thought about memory issues but couldn’t find relevant information on OVH online dashboard. Althought my website is working fine.
IT level: medium. I can write html/css, eventually read and understand the logic of dynamic languages such as php but I have never ran a terminal for troubleshooting like I could read on other posts. So that you know You can ask me advanced things but with a minimum of explanation, thank you!
The output of your Nextcloud log in Admin > Logging:
{"reqId":"Xrg3bJwMh6ZLt3ip6DzxQwAAAEU","level":3,"time":"2020-05-10T17:18:39+00:00","remoteAddr":"84.59.98.224","user":"--","app":"no app in context","method":"GET","url":"/index.php/s/Aw2YZmAsow7maqo/download?path=%2F&downloadStartSecret=ua93pm9jgqk","message":{"Exception":"Doctrine\\DBAL\\Exception\\DriverException","Message":"An exception occurred while executing 'INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)' with params [\"files\\/6219dcda416fc54c721b57bd2e8c1d53\", 1, 1589134719]:\n\nSQLSTATE[HY000]: General error: 10 disk I/O error","Code":0,"Trace":[{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php","line":169,"function":"convertException","class":"Doctrine\\DBAL\\Driver\\AbstractSQLiteDriver","type":"->","args":["An exception occurred while executing 'INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)' with params [\"files\\/6219dcda416fc54c721b57bd2e8c1d53\", 1, 1589134719]:\n\nSQLSTATE[HY000]: General error: 10 disk I/O error",{"errorInfo":["HY000",10,"disk I/O error"],"__class__":"Doctrine\\DBAL\\Driver\\PDOException"}]},{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php","line":145,"function":"wrapException","class":"Doctrine\\DBAL\\DBALException","type":"::","args":[{"__class__":"Doctrine\\DBAL\\Driver\\PDOSqlite\\Driver"},{"errorInfo":["HY000",10,"disk I/O error"],"__class__":"Doctrine\\DBAL\\Driver\\PDOException"},"An exception occurred while executing 'INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)' with params [\"files\\/6219dcda416fc54c721b57bd2e8c1d53\", 1, 1589134719]:\n\nSQLSTATE[HY000]: General error: 10 disk I/O error"]},{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php","line":1063,"function":"driverExceptionDuringQuery","class":"Doctrine\\DBAL\\DBALException","type":"::","args":[{"__class__":"Doctrine\\DBAL\\Driver\\PDOSqlite\\Driver"},{"errorInfo":["HY000",10,"disk I/O error"],"__class__":"Doctrine\\DBAL\\Driver\\PDOException"},"INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)",{"1":"files/6219dcda416fc54c721b57bd2e8c1d53","2":1,"3":1589134719}]},{"file":"/home/ced/drive/lib/private/DB/Connection.php","line":220,"function":"executeUpdate","class":"Doctrine\\DBAL\\Connection","type":"->","args":["INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)",["files/6219dcda416fc54c721b57bd2e8c1d53",1,1589134719],[2,2,2]]},{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Query/QueryBuilder.php","line":203,"function":"executeUpdate","class":"OC\\DB\\Connection","type":"->","args":["INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(:dcValue1, :dcValue2, :dcValue3)",{"dcValue1":"files/6219dcda416fc54c721b57bd2e8c1d53","dcValue2":1,"dcValue3":1589134719},{"dcValue1":2,"dcValue2":2,"dcValue3":2}]},{"file":"/home/ced/drive/lib/private/DB/QueryBuilder/QueryBuilder.php","line":215,"function":"execute","class":"Doctrine\\DBAL\\Query\\QueryBuilder","type":"->","args":[]},{"file":"/home/ced/drive/lib/private/DB/Adapter.php","line":142,"function":"execute","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->","args":[]},{"file":"/home/ced/drive/lib/private/DB/Connection.php","line":265,"function":"insertIgnoreConflict","class":"OC\\DB\\Adapter","type":"->","args":["file_locks",{"key":"files/6219dcda416fc54c721b57bd2e8c1d53","lock":1,"ttl":1589134719}]},{"file":"/home/ced/drive/lib/private/Lock/DBLockingProvider.php","line":141,"function":"insertIgnoreConflict","class":"OC\\DB\\Connection","type":"->","args":["file_locks",{"key":"files/6219dcda416fc54c721b57bd2e8c1d53","lock":1,"ttl":1589134719}]},{"file":"/home/ced/drive/lib/private/Lock/DBLockingProvider.php","line":187,"function":"initLockField","class":"OC\\Lock\\DBLockingProvider","type":"->","args":["files/6219dcda416fc54c721b57bd2e8c1d53",1]},{"file":"/home/ced/drive/lib/private/Files/Storage/Common.php","line":747,"function":"acquireLock","class":"OC\\Lock\\DBLockingProvider","type":"->","args":["files/6219dcda416fc54c721b57bd2e8c1d53",1]},{"file":"/home/ced/drive/lib/private/Files/Storage/Wrapper/Wrapper.php","line":593,"function":"acquireLock","class":"OC\\Files\\Storage\\Common","type":"->","args":["files/AK/All edited/IMG_7764.jpg",1,{"__class__":"OC\\Lock\\DBLockingProvider"}]},{"file":"/home/ced/drive/lib/private/Files/View.php","line":1947,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["files/AK/All edited/IMG_7764.jpg",1,{"__class__":"OC\\Lock\\DBLockingProvider"}]},{"file":"/home/ced/drive/lib/private/Files/View.php","line":2059,"function":"lockPath","class":"OC\\Files\\View","type":"->","args":["////////AK/All edited/IMG_7764.jpg",1,false]},{"file":"/home/ced/drive/lib/private/legacy/files.php","line":399,"function":"lockFile","class":"OC\\Files\\View","type":"->","args":["////////AK/All edited/IMG_7764.jpg",1]},{"file":"/home/ced/drive/lib/private/legacy/files.php","line":406,"function":"lockFiles","class":"OC_Files","type":"::","args":[{"__class__":"OC\\Files\\View"},"/",[*filenames deleted from log*]]},{"file":"/home/ced/drive/lib/private/legacy/files.php","line":406,"function":"lockFiles","class":"OC_Files","type":"::","args":[{"__class__":"OC\\Files\\View"},"/",["////AK/All edited","////AK/Media minute","////AK/Videos"]]},{"file":"/home/ced/drive/lib/private/legacy/files.php","line":149,"function":"lockFiles","class":"OC_Files","type":"::","args":[{"__class__":"OC\\Files\\View"},"/",["//AK"]]},{"file":"/home/ced/drive/apps/files_sharing/lib/Controller/ShareController.php","line":636,"function":"get","class":"OC_Files","type":"::","args":["/","AK",{"head":false}]},{"file":"/home/ced/drive/lib/private/AppFramework/Http/Dispatcher.php","line":170,"function":"downloadShare","class":"OCA\\Files_Sharing\\Controller\\ShareController","type":"->","args":["Aw2YZmAsow7maqo",null,"/","ua93pm9jgqk"]},{"file":"/home/ced/drive/lib/private/AppFramework/Http/Dispatcher.php","line":99,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_Sharing\\Controller\\ShareController"},"downloadShare"]},{"file":"/home/ced/drive/lib/private/AppFramework/App.php","line":125,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[{"__class__":"OCA\\Files_Sharing\\Controller\\ShareController"},"downloadShare"]},{"file":"/home/ced/drive/lib/private/AppFramework/Routing/RouteActionHandler.php","line":47,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\Files_Sharing\\Controller\\ShareController","downloadShare",{"__class__":"OC\\AppFramework\\DependencyInjection\\DIContainer"},{"token":"Aw2YZmAsow7maqo","_route":"files_sharing.sharecontroller.downloadShare"}]},{"function":"__invoke","class":"OC\\AppFramework\\Routing\\RouteActionHandler","type":"->","args":[{"token":"Aw2YZmAsow7maqo","_route":"files_sharing.sharecontroller.downloadShare"}]},{"file":"/home/ced/drive/lib/private/Route/Router.php","line":299,"function":"call_user_func","args":[{"__class__":"OC\\AppFramework\\Routing\\RouteActionHandler"},{"token":"Aw2YZmAsow7maqo","_route":"files_sharing.sharecontroller.downloadShare"}]},{"file":"/home/ced/drive/lib/base.php","line":1008,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/s/Aw2YZmAsow7maqo/download"]},{"file":"/home/ced/drive/index.php","line":38,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractSQLiteDriver.php","Line":70,"Previous":{"Exception":"Doctrine\\DBAL\\Driver\\PDOException","Message":"SQLSTATE[HY000]: General error: 10 disk I/O error","Code":"HY000","Trace":[{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php","line":1054,"function":"execute","class":"Doctrine\\DBAL\\Driver\\PDOStatement","type":"->","args":[]},{"file":"/home/ced/drive/lib/private/DB/Connection.php","line":220,"function":"executeUpdate","class":"Doctrine\\DBAL\\Connection","type":"->","args":["INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)",["files/6219dcda416fc54c721b57bd2e8c1d53",1,1589134719],[2,2,2]]},{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Query/QueryBuilder.php","line":203,"function":"executeUpdate","class":"OC\\DB\\Connection","type":"->","args":["INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(:dcValue1, :dcValue2, :dcValue3)",{"dcValue1":"files/6219dcda416fc54c721b57bd2e8c1d53","dcValue2":1,"dcValue3":1589134719},{"dcValue1":2,"dcValue2":2,"dcValue3":2}]},{"file":"/home/ced/drive/lib/private/DB/QueryBuilder/QueryBuilder.php","line":215,"function":"execute","class":"Doctrine\\DBAL\\Query\\QueryBuilder","type":"->","args":[]},{"file":"/home/ced/drive/lib/private/DB/Adapter.php","line":142,"function":"execute","class":"OC\\DB\\QueryBuilder\\QueryBuilder","type":"->","args":[]},{"file":"/home/ced/drive/lib/private/DB/Connection.php","line":265,"function":"insertIgnoreConflict","class":"OC\\DB\\Adapter","type":"->","args":["file_locks",{"key":"files/6219dcda416fc54c721b57bd2e8c1d53","lock":1,"ttl":1589134719}]},{"file":"/home/ced/drive/lib/private/Lock/DBLockingProvider.php","line":141,"function":"insertIgnoreConflict","class":"OC\\DB\\Connection","type":"->","args":["file_locks",{"key":"files/6219dcda416fc54c721b57bd2e8c1d53","lock":1,"ttl":1589134719}]},{"file":"/home/ced/drive/lib/private/Lock/DBLockingProvider.php","line":187,"function":"initLockField","class":"OC\\Lock\\DBLockingProvider","type":"->","args":["files/6219dcda416fc54c721b57bd2e8c1d53",1]},{"file":"/home/ced/drive/lib/private/Files/Storage/Common.php","line":747,"function":"acquireLock","class":"OC\\Lock\\DBLockingProvider","type":"->","args":["files/6219dcda416fc54c721b57bd2e8c1d53",1]},{"file":"/home/ced/drive/lib/private/Files/Storage/Wrapper/Wrapper.php","line":593,"function":"acquireLock","class":"OC\\Files\\Storage\\Common","type":"->","args":["files/AK/All 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log*]]},{"file":"/home/ced/drive/lib/private/legacy/files.php","line":406,"function":"lockFiles","class":"OC_Files","type":"::","args":[{"__class__":"OC\\Files\\View"},"/",["////AK/All edited","////AK/Media 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General error: 10 disk I/O error","Code":"HY000","Trace":[{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php","line":117,"function":"execute","class":"PDOStatement","type":"->","args":[null]},{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Connection.php","line":1054,"function":"execute","class":"Doctrine\\DBAL\\Driver\\PDOStatement","type":"->","args":[]},{"file":"/home/ced/drive/lib/private/DB/Connection.php","line":220,"function":"executeUpdate","class":"Doctrine\\DBAL\\Connection","type":"->","args":["INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(?, ?, ?)",["files/6219dcda416fc54c721b57bd2e8c1d53",1,1589134719],[2,2,2]]},{"file":"/home/ced/drive/3rdparty/doctrine/dbal/lib/Doctrine/DBAL/Query/QueryBuilder.php","line":203,"function":"executeUpdate","class":"OC\\DB\\Connection","type":"->","args":["INSERT INTO \"oc_file_locks\" (\"key\", \"lock\", \"ttl\") VALUES(:dcValue1, :dcValue2, 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log*]]},{"file":"/home/ced/drive/lib/private/legacy/files.php","line":406,"function":"lockFiles","class":"OC_Files","type":"::","args":[{"__class__":"OC\\Files\\View"},"/",["////AK/All edited","////AK/Media 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(iPhone; CPU iPhone OS 13_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.5 Mobile/15E148 Safari/604.1","version":"18.0.4.2"}
I kept only the last line of the log and deleted most of the filepaths to my images, to follow the size limit of my post. If you need more, just tell me
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => 'drive.cedricfettouche.com',
),
'datadirectory' => '/home/ced/drive/data',
'dbtype' => 'sqlite3',
'version' => '18.0.4.2',
'overwrite.cli.url' => 'http://drive.cedricfettouche.com',
'installed' => true,
);