Internal Server Error after manual update to 14

ℹ️ Support
,
1

Hey together,

just came from owncloud 9 manually up the ladder to nextcloud 14 where I got the final error (was not the first but the forum treads solved all of them but this) Internal Server Error.

The whole Error Message with the debug line in the config file is as followed:

The server was unable to complete your request.

If this happens again, please send the technical details below to the server administrator.

More details can be found in the server log.

Technical details

  • Remote Address: 2a02:8108:9040:3f4:6dcb:7d59:3b15:9839
  • Request ID: XEYiLLH9c78pXG31hUzXiAAAAkc
  • Type: OCP\Files\NotFoundException
  • Code: 0
  • Message:
  • File: /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Files/Node/Node.php
  • Line: 97

Trace

#0 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Files/Node/Node.php(216): OC\Files\Node\Node->getFileInfo() #1 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Files/Node/Node.php(117): OC\Files\Node\Node->getPermissions() #2 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Files/Node/File.php(64): OC\Files\Node\Node->checkPermissions(2) #3 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Files/SimpleFS/SimpleFile.php(104): OC\Files\Node\File->putContent(‘/\n * @copyrig…‘) #4 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Template/SCSSCacher.php(309): OC\Files\SimpleFS\SimpleFile->putContent(’/\n * @copyrig…’) #5 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Template/SCSSCacher.php(153): OC\Template\SCSSCacher->cache(‘/mnt/web401/a1/…’, ‘904f-5c49-jquer…’, ‘jquery-ui-fixes…’, Object(OC\Files\SimpleFS\SimpleFolder), ‘/sol-cloud/core…’) #6 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Template/CSSResourceLocator.php(109): OC\Template\SCSSCacher->process(‘/mnt/web401/a1/…’, ‘core/css/jquery…’, ‘core’) #7 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Template/CSSResourceLocator.php(61): OC\Template\CSSResourceLocator->cacheAndAppendScssIfExist(‘/mnt/web401/a1/…’, ‘core/css/jquery…’) #8 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Template/ResourceLocator.php(78): OC\Template\CSSResourceLocator->doFind(‘css/jquery-ui-f…’) #9 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/TemplateLayout.php(285): OC\Template\ResourceLocator->find(Array) #10 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/TemplateLayout.php(201): OC\TemplateLayout::findStylesheetFiles(Array) #11 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/legacy/template.php(210): OC\TemplateLayout->__construct(‘user’, ‘files’) #12 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/public/AppFramework/Http/TemplateResponse.php(157): OC_Template->fetchPage(Array) #13 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/AppFramework/Http/Dispatcher.php(119): OCP\AppFramework\Http\TemplateResponse->render() #14 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/AppFramework/App.php(118): OC\AppFramework\Http\Dispatcher->dispatch(Object(OCA\Files\Controller\ViewController), ‘index’) #15 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/AppFramework/Routing/RouteActionHandler.php(47): OC\AppFramework\App::main(‘ViewController’, ‘index’, Object(OC\AppFramework\DependencyInjection\DIContainer), Array) #16 [internal function]: OC\AppFramework\Routing\RouteActionHandler->__invoke(Array) #17 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/private/Route/Router.php(297): call_user_func(Object(OC\AppFramework\Routing\RouteActionHandler), Array) #18 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/lib/base.php(987): OC\Route\Router->match(‘/apps/files/’) #19 /mnt/web401/a1/67/5540967/htdocs/sol-cloud/index.php(42): OC::handleRequest() #20 {main}

I’m on a webspace on Strato.de and can only work via filezilla.
PHP Version is 7.2 (thats the reason for the update odyssey) because the hoster discontinues the support for 7.1

If any more info is needed please ask.
I’m thankfull for every hint.
Many thanks ahead.

Peter

2

If you search for parts of your error message, you can find this:

did you delete the old code before you put the new one? The permissions should normally be ok when you upload via filezilla. php 7.2 should be supported by NC 14, so there is no problem with that.

3

Hi tflidd,

I always rename the old code and then transfer the fresh one on the webspace.
Just repeated that procedure to make sure no old code or transfer errors occured.
But the problem stays.
As I log in I get the same error message.
Any other hints?

Best regards
Peter

4

How can I work arround the fact that I’m on a webspace?
The solution in the link works with apache terminal commands which I can’t use.

5

There was I terminal command to set back all these caches.

Only idea I would have, do you have your own theming? I’d switch back to the default theme and check if it is working. If that is not the case, I’d perhaps try to take a look for similar things on github and see if anything helps you. And if not, you can open or join a discussion there.