Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- 32.0.5
- Operating system and version (e.g., Ubuntu 24.04):
- Ubuntu 24.04.3 LTS
- Web server and version (e.g, Apache 2.4.25):
nginx 1.24.0
- PHP version (e.g, 8.3):
8.3
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Bare Metal/Archive
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I would like to install several core apps, notably the “Contacts” app. My server is however purely using IPV6 without any IPV4 support. Unfortunately, the app is hosted on GitHub, which does not support IPV6 in the year of our lord 2026 (thanks a lot GitHub).
Consequently, when I click “Download and enable“ I get a curl error stating that the network is not reachable. This is however not a problem / bug in nextcloud, when I enter ping github.com on the console I get an error message of ping: connect: Network is unreachable.
My idea for a workaround would be to download the file manually to my local machine, copy it over onto my server, and then install it. Problem is that I don’t see any way to install an app file either on the web interface or using occ.
Do you have any ideas on how to install the required apps on my machine anyways?
Log entries
Web Browser
cURL error 7: Failed to connect to github.com port 443 after 0 ms:
Couldn't connect to server (see
https://curl.haxx.se/libcurl/c/libcurl-errors.html) for
https://github.com/nextcloud-releases/contacts/releases/download/v8.3.1/contacts-v8.3.1.tar.gz
