Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): serveur nextcloud + OnlyOffice (version 25)
Operating system and version (eg, Ubuntu 20.04): replace me
Apache or nginx version (eg, Apache 2.4.25): replace me
PHP version (eg, 7.4): replace me
The issue you are facing:
Hello,
I use nclood.zaclys.com nextcloud and OnlyOffice. I use the online version: It is to have a collaborative workspace with the members of our association and to share / modify files online.
I am the administrator and I have created users who have all the rights. After several tests it seems that it is impossible to restore a previous version of a file when you are a simple user, only the server administrator can do it. Is this normal?
Thanks for your help.
Monique
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
- i create a file as user (not admin)
- i do several modifications
- impossible to restaure previous version
The output of your Nextcloud log in Admin > Logging:
i don't know
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
i don't know
The output of your Apache/nginx/system log in /var/log/____
:
i don't know
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
i don't know