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Nextcloud version 20.0.4:
Operating system and version (Ubuntu 18.04):
Apache or nginx version _ Apache 2.4.29_:
PHP version 7.2:
The issue you are facing:
Contacts created manualy can use "Forgot Password " => mail is sent …
Contacts imported from file .vcf are visible by admin but can’t use “Forgot Password” ! => client receive “mail sent” but server log says “could not find user”
Is this the first time you’ve seen this error? (Y):
new install
Steps to replicate it:
- import users
- one of these users use "Forgot Password "
The output of your Nextcloud log in Admin > Logging:
Could not send password reset email: Could not find user
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => 'oc7hm3ts4610',
'passwordsalt' => 'xxx',
'secret' => 'xxx',
'trusted_domains' =>
array (
0 => 'xxx',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '20.0.4.0',
'overwrite.cli.url' => 'xxx/nextcloud',
'dbname' => 'nextcloud',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxx',
'dbpassword' => 'xxx',
'installed' => true,
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_sendmailmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_from_address' => 'xxx',
'mail_domain' => 'xxx',
'mail_smtphost' => 'xxx',
'mail_smtpport' => '465',
'mail_smtpauth' => 1,
'mail_smtpname' => 'xxx',
'mail_smtppassword' => 'xxx',
);
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE