iFastNet cPanel - Can't create groups or users

Nextcloud version (eg, 12.0.2): 18.0.2
Operating system and version (eg, Ubuntu 17.04): Linux
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.41
PHP version (eg, 7.1): 7.2

The issue you are facing: Can’t create groups or users. "An error occured during the request. Unable to proceed.

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. Create a group or user

The output of your Nextcloud log in Admin > Logging:


Check file permissions of your nextcloud/data directory.

Webserver user needs write permissions.

image
This is what’s currently showing up.

Which user is running your webserver?

Who owns the directories nextcloud is using?

I’m not sure it’s a cpanel webhost.
The user is cqevhlle. Does this need to be the same as the DB username?
I’ve never had issues with any other scripts (such as owncloud that im trying to move from)

Hi, I’ve moved the data directory to one nextcloud can definitely access and it still doesn’t work.

Tip: Add name of your hoster and word “cpanel” to topic title.
Hopefully other can help.

Okay done thank you :slight_smile: