If I click the "Start call" button, I can chat with the client, but no video or sound and record

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The issue you are facing:

**

If I click the “Start call” button, I can chat with the client, but no video or sound and record.

  • but when I remove the signaling server, the video call is worked normally.

I copied the log generated when the “Start call button” on the Talk Screen was pressed in automatic recording mode.
**

When it comes to setting up the signaling server and recording, I can’t find a proper installation guide, and the results for each version and situation are very different for each user, causing a lot of confusion.
In my case, I think I set it up correctly, but due to an unknown error, I can’t clarify whether it’s a setting problem or a license restriction problem, so I’m worried about whether to continue trying this setting.

Accordingly, I ask the following questions:

  1. Are there any restrictions based on the license?

  2. It appears that some people have succeeded with this setting, but it appears to be a very small number. I followed the settings mentioned by those who had successful settings, but it didn’t work properly. Or, do I need a specific combination of the nextcloud version and the signaling server and recording server versions?

  3. Unlike the previous installation method, it is supposed to receive automatic updates 3rd parties library from git, but is there a restriction code included that prevents us from configuring the server we want due to license restrictions?

  4. If there is a clear reason for licensing restrictions, I would like to completely give up on the distributed server configuration and recording server configuration that I am currently trying. (I don’t want to make any pointless attempts to configure the environment.)

  5. If it requires a specific version combination for each server, it’ll be appreciated if you kindly provide their information. :wink:

  6. If it is a setting problem, I would appreciate your guidance/assistance on the following matters. (What the problem is, this error message alone is too vague to solve the problem.)

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  • The environment I am configuring and the final error:
  1. PHP: v.8.3
  2. NextCloud: v.28.0.1 (https)
  3. nextcloud-spreed-signaling: v.1.2.2 (TURN server + WebRTC Gateway: Janus + NATS Server) (https)
  4. nextcloud/all-in-one 7.10.0/Recording Server (run on Docker) (http)
  5. Appache 2

The output of your Nextcloud log in Admin > Logging:

**
If I click the “Start call” button, you can chat with the client, but no video or sound and record.

I copied the log generated when the “Start call button” on the Talk Screen was pressed in automatic recording mode.
**

1. log: tail -f /srv/nextcloud/data/nextcloud.log
{"reqId":"SEu7OJH9sGqld9byI4oT","level":3,"time":"2024-01-24T04:38:16+00:00","remoteAddr":"124.120.207.28","user":"nextcloud","app":"spreed","method":"DELETE","url":"/ocs/v2.php/apps/spreed/api/v4/call/uufvqg2j","message":"Failed to send message to signaling server, giving up!","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36","version":"28.0.1.1","exception":{"Exception":"GuzzleHttp\\Exception\\ServerException","Message":"Server error: `POST https://signaling.jennifersoft.co.th/standalone-signaling/api/v1/room/uufvqg2j` resulted in a `500 Internal Server Error` response:\nError while processing\n\n","Code":500,"Trace":[{"file":"/srv/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":69,"function":"create","class":"GuzzleHttp\\Exception\\RequestException","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":204,"function":"GuzzleHttp\\{closure}","class":"GuzzleHttp\\Middleware","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":153,"function":"callHandler","class":"GuzzleHttp\\Promise\\Promise","type":"::"},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php","line":48,"function":"GuzzleHttp\\Promise\\{closure}","class":"GuzzleHttp\\Promise\\Promise","type":"::","args":["*** sensitive parameters replaced ***"]},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":248,"function":"run","class":"GuzzleHttp\\Promise\\TaskQueue","type":"->"},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":224,"function":"invokeWaitFn","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":269,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":226,"function":"invokeWaitList","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php","line":62,"function":"waitIfPending","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/srv/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"wait","class":"GuzzleHttp\\Promise\\Promise","type":"->"},{"file":"/srv/nextcloud/lib/private/Http/Client/Client.php","line":301,"function":"request","class":"GuzzleHttp\\Client","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php","line":74,"function":"post","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php","line":92,"function":"doRequest","class":"OCA\\Talk\\Signaling\\BackendNotifier","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php","line":92,"function":"doRequest","class":"OCA\\Talk\\Signaling\\BackendNotifier","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php","line":151,"function":"doRequest","class":"OCA\\Talk\\Signaling\\BackendNotifier","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php","line":460,"function":"backendRequest","class":"OCA\\Talk\\Signaling\\BackendNotifier","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/Listener.php","line":349,"function":"roomInCallChanged","class":"OCA\\Talk\\Signaling\\BackendNotifier","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/Listener.php","line":238,"function":"notifyParticipantInCallModified","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/Listener.php","line":132,"function":"notifyParticipantModified","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Signaling/Listener.php","line":78,"function":"handleExternalSignaling","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/srv/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php","line":86,"function":"handle","class":"OCA\\Talk\\Signaling\\Listener","type":"->"},{"file":"/srv/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":230,"function":"__invoke","class":"OC\\EventDispatcher\\ServiceEventListener","type":"->"},{"file":"/srv/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php","line":59,"function":"callListeners","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/srv/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":94,"function":"dispatch","class":"Symfony\\Component\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/srv/nextcloud/lib/private/EventDispatcher/EventDispatcher.php","line":106,"function":"dispatch","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Service/ParticipantService.php","line":1221,"function":"dispatchTyped","class":"OC\\EventDispatcher\\EventDispatcher","type":"->"},{"file":"/srv/nextcloud/apps/spreed/lib/Controller/CallController.php","line":303,"function":"changeInCall","class":"OCA\\Talk\\Service\\ParticipantService","type":"->"},{"file":"/srv/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"leaveCall","class":"OCA\\Talk\\Controller\\CallController","type":"->"},{"file":"/srv/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/nextcloud/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/srv/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/srv/nextcloud/ocs/v1.php","line":65,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/srv/nextcloud/ocs/v2.php","line":23,"args":["/srv/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/srv/nextcloud/3rdparty/guzzlehttp/guzzle/src/Exception/RequestException.php","Line":113,"message":"Failed to send message to signaling server, giving up!","exception":{},"CustomMessage":"Failed to send message to signaling server, giving up!"}}



2. log: journalctl -u signaling -f
Jan 24 09:49:33 xxxxxxx.co.th signaling[550]: client.go:281: Client XXXXXXXXXxeobv5eryvU1wSRR8PT1RSkI3ZVB4c2FDZHlSN1N5bDVMZW1adEZsRndjcnEtb0hDa0FhS0xtMGJzWUk1bkF3UWlNZGs4TFFPUkV5eWs3ZWpWNVdhM1Y1MFhra1l3d3hWODczM3VsTTVjWnVtN1JFdW1WcGRLd2QyRXRtYzJlT05VQ3NLb3Zmc09hMGdsTWthTTZQa3RqbC1aLUhWN0lnM21VQmV4WTF2MTUwakxJOEdtSk9abl9URFBHRHh8OTA3MzYwNjA3MQ== has RTT of 210 ms (210.4209ms)
Jan 24 09:49:42 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"message","message":{"data":{"type":"chat","chat":{"refresh":true}}}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:42 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"message","message":{"data":{"type":"chat","chat":{"refresh":true}}}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"message","message":{"data":{"type":"chat","chat":{"refresh":true}}}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"message","message":{"data":{"type":"chat","chat":{"refresh":true}}}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"message","message":{"data":{"type":"chat","chat":{"refresh":true}}}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"message","message":{"data":{"type":"chat","chat":{"refresh":true}}}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"incall","incall":{"incall":0,"changed":[{"inCall":0,"lastPing":1706064574,"sessionId":"\/5KuODkxkRXaGs+DjhZreqRR7Kwl0NdBqn51svDXctNxRnggDWkFIfXZ\/mhtn0faIl00Ieh6wHhOfR7gR+\/8JRKAv8iKZkhouaLs+w5WZYHUH02qG8ja0LJ5QsimjZQlBD8E84917i+5xtekbINsjXQ\/TZPQqbbXjk3KnDmiWveJ6iuLL8AISOIL+NjCRbrHR3KLc1o8jJVmOY9ENX07giHTnNvYWx2UhaPxVPv\/SLq7dS7UlM0R77IgsCUFDuI","nextcloudSessionId":"\/5KuODkxkRXaGs+DjhZreqRR7Kwl0NdBqn51svDXctNxRnggDWkFIfXZ\/mhtn0faIl00Ieh6wHhOfR7gR+\/8JRKAv8iKZkhouaLs+w5WZYHUH02qG8ja0LJ5QsimjZQlBD8E84917i+5xtekbINsjXQ\/TZPQqbbXjk3KnDmiWveJ6iuLL8AISOIL+NjCRbrHR3KLc1o8jJVmOY9ENX07giHTnNvYWx2UhaPxVPv\/SLq7dS7UlM0R77IgsCUFDuI","participantType":1,"participantPermissions":254,"userId":"nextcloud"}],"users":[]}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"incall","incall":{"incall":0,"changed":[{"inCall":0,"lastPing":1706064574,"sessionId":"\/5KuODkxkRXaGs+DjhZreqRR7Kwl0NdBqn51svDXctNxRnggDWkFIfXZ\/mhtn0faIl00Ieh6wHhOfR7gR+\/8JRKAv8iKZkhouaLs+w5WZYHUH02qG8ja0LJ5QsimjZQlBD8E84917i+5xtekbINsjXQ\/TZPQqbbXjk3KnDmiWveJ6iuLL8AISOIL+NjCRbrHR3KLc1o8jJVmOY9ENX07giHTnNvYWx2UhaPxVPv\/SLq7dS7UlM0R77IgsCUFDuI","nextcloudSessionId":"\/5KuODkxkRXaGs+DjhZreqRR7Kwl0NdBqn51svDXctNxRnggDWkFIfXZ\/mhtn0faIl00Ieh6wHhOfR7gR+\/8JRKAv8iKZkhouaLs+w5WZYHUH02qG8ja0LJ5QsimjZQlBD8E84917i+5xtekbINsjXQ\/TZPQqbbXjk3KnDmiWveJ6iuLL8AISOIL+NjCRbrHR3KLc1o8jJVmOY9ENX07giHTnNvYWx2UhaPxVPv\/SLq7dS7UlM0R77IgsCUFDuI","participantType":1,"participantPermissions":254,"userId":"nextcloud"}],"users":[]}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: backend_server.go:855: Error processing {"type":"incall","incall":{"incall":0,"changed":[{"inCall":0,"lastPing":1706064574,"sessionId":"\/5KuODkxkRXaGs+DjhZreqRR7Kwl0NdBqn51svDXctNxRnggDWkFIfXZ\/mhtn0faIl00Ieh6wHhOfR7gR+\/8JRKAv8iKZkhouaLs+w5WZYHUH02qG8ja0LJ5QsimjZQlBD8E84917i+5xtekbINsjXQ\/TZPQqbbXjk3KnDmiWveJ6iuLL8AISOIL+NjCRbrHR3KLc1o8jJVmOY9ENX07giHTnNvYWx2UhaPxVPv\/SLq7dS7UlM0R77IgsCUFDuI","nextcloudSessionId":"\/5KuODkxkRXaGs+DjhZreqRR7Kwl0NdBqn51svDXctNxRnggDWkFIfXZ\/mhtn0faIl00Ieh6wHhOfR7gR+\/8JRKAv8iKZkhouaLs+w5WZYHUH02qG8ja0LJ5QsimjZQlBD8E84917i+5xtekbINsjXQ\/TZPQqbbXjk3KnDmiWveJ6iuLL8AISOIL+NjCRbrHR3KLc1o8jJVmOY9ENX07giHTnNvYWx2UhaPxVPv\/SLq7dS7UlM0R77IgsCUFDuI","participantType":1,"participantPermissions":254,"userId":"nextcloud"}],"users":[]}} for room uufvqg2j: json: error calling MarshalJSON for type *signaling.AsyncMessage: unexpected end of JSON input
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: mcu_janus.go:852: Publisher 4552530546550095 received hangup (DTLS alert), closing
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: mcu_janus.go:920: Room 3367248411389604 destroyed
Jan 24 09:49:43 xxxxxxx.co.th signaling[550]: mcu_janus.go:839: Publisher 4552530546550095: associated room has been destroyed, closing
Jan 24 09:49:45 xxxxxxx.co.th signaling[550]: client.go:281: Client 2bMNnsMQNHgh32jfM4iwtZd8VJZvpZNuVPjzZCAgLcR8PT1Rd1lWcXBjd2o2cVA0ZnlqWVNWeVB5TjdJSThJWEpCdDNJWlJwbDFOdlk5R2FUTkQ1a1V2YnpsNVdGSXIxejRkanpZbkJuVURHZXdtQkNSZGpkeWdsOExucE1GMjVsb2k0MjBZNEVnODRyNnJST09FTlVCV29OV1dlU0s0OG5LT2pLOG1GNkIyS19rWGRFMzlNSEt0d0RBbWxHS042Ynpvb05GS2hXbzFBYjBQOTB8NTEzNDYwNjA3MQ== has RTT of 287 ms (287.547207ms)

3. log: tail -f /var/log/apache2/access.log
xxx.xx.241.218 - - [24/Jan/2024:11:37:50 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:37:50 +0700] "GET /index.php/apps/theming/icon/spreed?v=0 HTTP/1.1" 304 975 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:37:50 +0700] "POST /ocs/v2.php/apps/spreed/api/v3/signaling/backend HTTP/1.1" 200 1824 "-" "nextcloud-spreed-signaling/d0085811f88fd26bd67b635d2d9f4162e9ef6409"
xxx.xx.241.218 - - [24/Jan/2024:11:37:51 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:37:51 +0700] "GET /index.php/apps/files/preview-service-worker.js HTTP/1.1" 200 6975 "https://file.xxxxxxx.co.th/index.php/apps/files/preview-service-worker.js" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:37:53 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:37:53 +0700] "GET /ocs/v2.php/apps/spreed/api/v4/room/uufvqg2j/participants?includeStatus=true HTTP/1.1" 200 1418 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:37:53 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:37:53 +0700] "GET /ocs/v2.php/apps/spreed/api/v4/room?includeStatus=true HTTP/1.1" 200 2435 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:37:54 +0700] "POST /ocs/v2.php/apps/spreed/api/v3/signaling/backend HTTP/1.1" 200 1693 "-" "nextcloud-spreed-signaling/d0085811f88fd26bd67b635d2d9f4162e9ef6409"
::1 - - [24/Jan/2024:11:37:59 +0700] "OPTIONS * HTTP/1.0" 200 152 "-" "Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 (internal dummy connection)"
xxx.xx.241.218 - - [24/Jan/2024:11:38:00 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:38:00 +0700] "GET /index.php/avatar/nextcloud/512/dark?v=0 HTTP/1.1" 304 1563 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
::1 - - [24/Jan/2024:11:38:00 +0700] "OPTIONS * HTTP/1.0" 200 152 "-" "Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 (internal dummy connection)"
xxx.xx.241.218 - - [24/Jan/2024:11:38:03 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
xxx.xx.241.218 - - [24/Jan/2024:11:38:03 +0700] "POST /standalone-signaling/api/v1/room/uufvqg2j HTTP/1.1" 500 5948 "-" "Nextcloud Server Crawler"
xxx.xx.241.218 - - [24/Jan/2024:11:38:03 +0700] "POST /standalone-signaling/api/v1/room/uufvqg2j HTTP/1.1" 500 5948 "-" "Nextcloud Server Crawler"
xxx.xx.241.218 - - [24/Jan/2024:11:38:03 +0700] "POST /standalone-signaling/api/v1/room/uufvqg2j HTTP/1.1" 500 5948 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:37:42 +0700] "GET /ocs/v2.php/apps/spreed/api/v1/chat/uufvqg2j?setReadMarker=0&lookIntoFuture=1&lastKnownMessageId=162&limit=100&includeLastKnown=0&markNotificationsAsRead=0 HTTP/1.1" 200 6615 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:38:03 +0700] "POST /standalone-signaling/api/v1/room/uufvqg2j HTTP/1.1" 500 5948 "-" "Nextcloud Server Crawler"
xxx.xx.241.218 - - [24/Jan/2024:11:38:04 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
xxx.xx.241.218 - - [24/Jan/2024:11:38:04 +0700] "POST /standalone-signaling/api/v1/room/uufvqg2j HTTP/1.1" 500 5948 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:38:04 +0700] "GET /ocs/v2.php/apps/spreed/api/v1/chat/uufvqg2j?setReadMarker=0&lookIntoFuture=1&lastKnownMessageId=162&limit=100&includeLastKnown=0&markNotificationsAsRead=0 HTTP/1.1" 200 1228 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:38:04 +0700] "POST /standalone-signaling/api/v1/room/uufvqg2j HTTP/1.1" 500 5948 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:38:03 +0700] "POST /ocs/v2.php/apps/spreed/api/v4/call/uufvqg2j HTTP/1.1" 200 976 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:38:04 +0700] "POST /ocs/v2.php/apps/spreed/api/v3/signaling/backend HTTP/1.1" 200 7044 "-" "nextcloud-spreed-signaling/d0085811f88fd26bd67b635d2d9f4162e9ef6409"
xxx.xx.241.218 - - [24/Jan/2024:11:38:04 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:38:04 +0700] "POST /ocs/v2.php/apps/spreed/api/v1/recording/uufvqg2j HTTP/1.1" 500 1104 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:38:04 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
xxx.xx.241.218 - - [24/Jan/2024:11:38:05 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:38:05 +0700] "GET /ocs/v2.php/apps/spreed/api/v4/room?modifiedSince=1706071055&includeStatus=true HTTP/1.1" 200 2465 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
xxx.xx.241.218 - - [24/Jan/2024:11:38:05 +0700] "GET /apps/richdocumentscode/proxy.php?req=/hosting/capabilities HTTP/1.1" 200 6087 "-" "Nextcloud Server Crawler"
124.120.207.28 - - [24/Jan/2024:11:38:05 +0700] "POST /ocs/v2.php/apps/spreed/api/v1/chat/uufvqg2j/read HTTP/1.1" 200 1006 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => 'ocppbs2zxxxx',
  'passwordsalt' => 'xxxxxNdcjojrIahfH0mKKyJ2DW',
  'secret' => 'xxxxxhHsNB/DwxxxK6jG4NAzmLVteoure1Ayn5M5LXe',
  'trusted_domains' =>
  array (
    0 => 'file.xxx.co.th',
    1 => 'signaling.xxx.co.th',
    2 => '127.0.0.1',
    3 => 'localhost',
  ),
  'datadirectory' => '/srv/nextcloud/data',
  'dbtype' => 'pgsql',
  'version' => '28.0.1.1',
  'overwrite.cli.url' => 'https://file.xxx.co.th',
  'dbname' => 'nextcloud',
  'dbhost' => 'localhost',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'nextcloud',
  'dbpassword' => 'xxxxxxxxxx',
  'updater.release.channel' => 'git',
  'installed' => true,
);

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

PASTE HERE


Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.

PASTE HERE
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