Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): Nextcloud 24.0.5
Operating system and version (eg, Ubuntu 20.04): TrueNAS 12.0U8.1 (Jail FreeBSD 12.4-RELEASE)
Apache or nginx version (eg, Apache 2.4.25): Apache 2.4.53 (FreeBSD)
PHP version (eg, 7.4): 8.2.8
The issue you are facing:
For some reason, I have to change the domain. After changing the domain, I find that there is no option to edit the account profile in client.
One option is to remove account, but using this option, I have to re-sync all the files (around 400GB) and I have to delete the old files.
Do I have another option to do the job?
Is this the first time you’ve seen this error? (Y/N):N
Steps to replicate it:
- Change domain
- Edit Nextcloud config
- Edit Apache vhost config
The output of your Nextcloud log in Admin > Logging:
Not related
The output of your config.php file in /path/to/nextcloud
(make sure you remove any identifiable information!):
Not related
The output of your Apache/nginx/system log in /var/log/____
:
Not related
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Not related