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I have a Nextcloud server running as a VM on Proxmox. The current version is 32.0.5
I have installed Nextcloud Office, and first I ran it with the built-in CODE (Collabora Online Development Edition). However, I never manage to open a Word Document with this configuration.
So I decided to install a standalone Collabora server. After configuring the Collabora server and also after I did some adjustments in my Admin settings page i got the following:
To me, that seems like my configuration is ok
However, even with a standalone configured Collabora server i can’t open any Word Document, and also if I create a new document i cannot open it
If I try open Welcome to Nextclou Hub.docx, i get the following message
Both Collabora and Nextcloud are behind a Reverse Proxy. I use Traefik version 3.6.4
The Reverse Proxy is running on a different VM
Nextcloud is running on a VM with 2 processors and 4 GB of memory
Nextcloud version is Nextcloud Hub 25 Autumn (32.0.5)

