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Nextcloud version: 27.1.5
Nextcloud AIO: v7.12.1
Operating system and version: Nixos 23.11
Apache or nginx version: Apache/2.4.58
PHP version : 8.1.27
The issue you are facing:
I can’t get the Nextcloud Email Server settings to work with my ISP email account. I have an e-mail account from my IPS which I have been using as an SMTP relay. My IPS is Shaw.ca: Setting up Shaw email. I have successfully used this account with msmtp to send me system notification, below is my msmtprc file:
defaults
aliases /etc/aliases
auth on
tls on
tls_trust_file /etc/ssl/certs/ca-certificates.crt
account default
from username@shaw.ca
host smtp.shaw.ca
password Pa$$word
port 587
tls_starttls on
user username
I have never been able to get it to work with the Email Server setting under Basic Settings in Nextcloud.
Is this the first time you’ve seen this error?: N
I have had this issue for a few years now on a different installation of Nextcloud, and I am finally getting around to try and do something about it.
Steps to replicate it:
- Enter what I think would be the correct setting to use my IPS email server. I have tried many variations on what I think would be correct. Below is a screenshot of the current ones I am trying:
- Click the Send email button
- Get the following error:
A problem occurred while sending the email. Please revise your settings. (Error: Email could not be sent. Check your mail server log)
The output of your Nextcloud log in Admin > Logging:
I did not see anything in the log related to this. Are there any suggestions on chagnes to be made to the logging setting to help with this?
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'check_data_directory_permissions' => false,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => 'Pa$$word',
'port' => 6379,
),
'overwritehost' => 'nextcloud.example.com',
'overwriteprotocol' => 'https',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'nextcloud.example.com',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '27.1.5.1',
'overwrite.cli.url' => 'https://nextcloud.example.com/',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_nextcloud',
'dbpassword' => 'DbPa$$word',
'installed' => true,
'instanceid' => 'oc2ylo56dq8t',
'maintenance' => false,
'loglevel' => '2',
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => '10485760',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => '2048',
'preview_max_y' => '2048',
'jpeg_quality' => '60',
'enabledPreviewProviders' =>
array (
1 => 'OC\\Preview\\Image',
2 => 'OC\\Preview\\MarkDown',
3 => 'OC\\Preview\\MP3',
4 => 'OC\\Preview\\TXT',
5 => 'OC\\Preview\\OpenDocument',
6 => 'OC\\Preview\\Movie',
7 => 'OC\\Preview\\Krita',
0 => 'OC\\Preview\\Imaginary',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => '30',
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'memories.exiftool' => '/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-musl',
'memories.vod.path' => '/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
'updatedirectory' => '/nc-updater',
'davstorage.request_timeout' => 3600,
'htaccess.RewriteBase' => '/',
'dbpersistent' => false,
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
),
'default_phone_region' => 'CA',
'skeletondirectory' => '',
'mail_from_address' => 'username',
'mail_sendmailmode' => 'smtp',
'mail_domain' => 'shaw.ca',
'mail_smtphost' => 'smtp.shaw.ca',
'mail_smtpport' => '587',
'mail_smtpauth' => '1',
'mail_smtpname' => 'username',
'mail_smtppassword' => 'Pa$$word',
'memories.gis_type' => 2,
'memories.vod.disable' => false,
'memories.vod.vaapi' => true,
'allow_local_remote_servers' => true,
'preview_imaginary_url' => 'http://nextcloud-aio-imaginary:9000',
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'user_oidc' =>
array (
'auto_provision' => false,
),
'bulkupload.enabled' => false,
'appsallowlist' =>
array (
),
);
Doesn’t seem to be necessary with that provider: