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example
Or for longer, use three backticks above and below the code snippet:
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Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): Nextcloud 27.1.2
Operating system and version (eg, Ubuntu 20.04): Ubuntu 22.04.3 LTS (Jammy Jellyfish)"
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.52
PHP version (eg, 7.4): PHP 8.1.2-1ubuntu2.14
The issue you are facing:
I simply cannot delete and upload files or directories on my server…Right after the installation I found out this.
I can send the commands I used for the installation from the begining and the text for the configuration files
Is this the first time you’ve seen this error? (Y/N):
Yes this is ther first time on this installation that I am facing such issues
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
Error index RedisException: No such file or directory
/var/www/nextcloud/lib/private/RedisFactory.php - line 137:
Redis->pconnect()
/var/www/nextcloud/lib/private/RedisFactory.php - line 178:
OC\RedisFactory->create("*** sensiti ... *")
/var/www/nextcloud/lib/private/Memcache/Redis.php - line 66:
OC\RedisFactory->getInstance()
/var/www/nextcloud/lib/private/Memcache/Redis.php - line 126:
OC\Memcache\Redis->getCache()
/var/www/nextcloud/lib/private/Lock/MemcacheLockingProvider.php - line 65:
OC\Memcache\Redis->add()
/var/www/nextcloud/lib/private/Files/Storage/Common.php - line 765:
OC\Lock\MemcacheLockingProvider->acquireLock()
/var/www/nextcloud/lib/private/Files/Cache/Scanner.php - line 339:
OC\Files\Storage\Common->acquireLock()
/var/www/nextcloud/lib/private/Files/Cache/LocalRootScanner.php - line 39:
OC\Files\Cache\Scanner->scan()
/var/www/nextcloud/lib/private/Files/View.php - line 1335:
OC\Files\Cache\LocalRootScanner->scan()
/var/www/nextcloud/lib/private/Files/View.php - line 1374:
OC\Files\View->getCacheEntry()
/var/www/nextcloud/lib/private/Files/Node/Root.php - line 202:
OC\Files\View->getFileInfo()
/var/www/nextcloud/lib/private/Files/Node/Folder.php - line 135:
OC\Files\Node\Root->get()
/var/www/nextcloud/lib/private/Files/SimpleFS/SimpleFolder.php - line 95:
OC\Files\Node\Folder->get()
/var/www/nextcloud/apps/theming/lib/ImageManager.php - line 173:
OC\Files\SimpleFS\SimpleFolder->getFolder()
/var/www/nextcloud/apps/theming/lib/ImageManager.php - line 190:
OCA\Theming\ImageManager->getCacheFolder()
/var/www/nextcloud/apps/theming/lib/Controller/IconController.php - line 91:
OCA\Theming\ImageManager->getCachedImage()
/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 230:
OCA\Theming\Controller\IconController->getThemedIcon()
/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php - line 137:
OC\AppFramework\Http\Dispatcher->executeController()
/var/www/nextcloud/lib/private/AppFramework/App.php - line 183:
OC\AppFramework\Http\Dispatcher->dispatch()
/var/www/nextcloud/lib/private/Route/Router.php - line 315:
OC\AppFramework\App::main()
/var/www/nextcloud/lib/base.php - line 1068:
OC\Route\Router->match()
/var/www/nextcloud/index.php - line 36:
OC::handleRequest()
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'passwordsalt' => 'B+93sIuUaWZr9gx1+RN7ZNwDH7z729',
'secret' => 's5u4RPRnmmTX7nyIGcXBb2AYSBipI0uO5LPLFP7rEpZKUAud',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '*********',
2 => '*********',
),
'datadirectory' => '/var/www/nextcloud/data',
'dbtype' => 'mysql',
'version' => '27.1.2.1',
'overwrite.cli.url' => 'http://localhost',
'dbname' => '******',
'dbhost' => 'localhost',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '*******',
'dbpassword' => '*******',
'installed' => true,
'instanceid' => 'ocrncxw1npa2',
'memcache.local' => '\OC\Memcache\APCu',
'filelocking.enabled' => 'true',
'memcache.locking' => '\OC\Memcache\Redis',
'redis' => [
'host' => '/var/run/redis/redis.sock',
'port' => 0,
'dbindex' => 0,
'password' => '',
'timeout' => 1.5,
],
'htaccess.RewriteBase' => '/',
);
The output of your Apache/nginx/system log in /var/log/error.log:
[Sun Oct 22 00:00:02.661903 2023] [mpm_event:notice] [pid 1369:tid 140505890789248] AH00489: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 configured -- resuming normal operations
[Sun Oct 22 00:00:02.661924 2023] [core:notice] [pid 1369:tid 140505890789248] AH00094: Command line: '/usr/sbin/apache2'
[Sun Oct 22 08:09:44.044930 2023] [proxy_fcgi:error] [pid 1668:tid 140505425901120] (70007)The timeout specified has expired: [client**********] AH01075: Error dispatching request to : (reading input brigade)
[Sun Oct 22 11:15:00.728584 2023] [mpm_event:notice] [pid 1369:tid 140505890789248] AH00492: caught SIGWINCH, shutting down gracefully
[Sun Oct 22 11:15:00.790561 2023] [mpm_event:notice] [pid 4431:tid 140193751136128] AH00489: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 configured -- resuming normal operations
[Sun Oct 22 11:15:00.790686 2023] [core:notice] [pid 4431:tid 140193751136128] AH00094: Command line: '/usr/sbin/apache2'
[Sun Oct 22 11:15:06.214227 2023] [mpm_event:notice] [pid 4431:tid 140193751136128] AH00492: caught SIGWINCH, shutting down gracefully
[Sun Oct 22 11:15:06.294762 2023] [mpm_event:notice] [pid 4580:tid 140355645679488] AH00489: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 configured -- resuming normal operations
[Sun Oct 22 11:15:06.294885 2023] [core:notice] [pid 4580:tid 140355645679488] AH00094: Command line: '/usr/sbin/apache2'
[Sun Oct 22 11:17:29.085598 2023] [access_compat:error] [pid 4581:tid 140355518797376] [client **********] AH01797: client denied by server configuration: /var/www/nextcloud/data/.ocdata
log in `/var/log/access.log`
********- - [22/Oct/2023:12:16:38 +0000] “GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0” 304 721 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36”
**********- - [22/Oct/2023:12:16:27 +0000] “GET /apps/logreader/poll?lastReqId=38S8eGNGjHs8IhDwaZD3 HTTP/2.0” 200 755 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36”
********* - - [22/Oct/2023:12:16:47 +0000] “GET /apps/logreader/poll?lastReqId=38S8eGNGjHs8IhDwaZD3 HTTP/2.0” 200 755 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36”
******** - - [22/Oct/2023:12:17:07 +0000] “GET /apps/logreader/poll?lastReqId=38S8eGNGjHs8IhDwaZD3 HTTP/2.0” 200 755 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36”
***********- - [22/Oct/2023:12:17:39 +0000] “GET /ocs/v2.php/apps/notifications/api/v2/notifications HTTP/2.0” 304 722 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36”
**********- - [22/Oct/2023:12:17:27 +0000] “GET /apps/logreader/poll?lastReqId=38S8eGNGjHs8IhDwaZD3 HTTP/2.0” 200 755 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36”
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
{"reqId":"38S8eGNGjHs8IhDwaZD3","level":3,"time":"2023-10-22T12:13:04+00:00","remoteAddr":"*********","user":"******","app":"no app in context","method":"GET","url":"/settings/ajax/checksetup","message":"Failed to get absolute bundle path. Fallback to default ca-bundle.crt","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/118.0.0.0 Safari/537.36","version":"27.1.2.1","exception":{"Exception":"RedisException","Message":"No such file or directory","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":137,"function":"pconnect","class":"Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/RedisFactory.php","line":178,"function":"create","class":"OC\\RedisFactory","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":66,"function":"getInstance","class":"OC\\RedisFactory","type":"->"},{"file":"/var/www/nextcloud/lib/private/Memcache/Redis.php","line":137,"function":"getCache","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/Lock/MemcacheLockingProvider.php","line":61,"function":"inc","class":"OC\\Memcache\\Redis","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Common.php","line":765,"function":"acquireLock","class":"OC\\Lock\\MemcacheLockingProvider","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":607,"function":"acquireLock","class":"OC\\Files\\Storage\\Common","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1938,"function":"acquireLock","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":2048,"function":"lockPath","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1141,"function":"lockFile","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":244,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Security/CertificateManager.php","line":132,"function":"mkdir","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Security/CertificateManager.php","line":247,"function":"createCertificateBundle","class":"OC\\Security\\CertificateManager","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":133,"function":"getAbsoluteBundlePath","class":"OC\\Security\\CertificateManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":80,"function":"getCertBundle","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"buildRequestOptions","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":224,"function":"get","class":"OC\\Http\\Client\\Client","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":206,"function":"isSiteReachable","class":"OCA\\Settings\\Controller\\CheckSetupController","type":"->"},{"file":"/var/www/nextcloud/apps/settings/lib/Controller/CheckSetupController.php","line":921,"function":"hasInternetConnectivityProblems","class":"OCA\\Settings\\Controller\\CheckSetupController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"check","class":"OCA\\Settings\\Controller\\CheckSetupController","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/AppFramework/App.php","line":183,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->"},{"file":"/var/www/nextcloud/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::"},{"file":"/var/www/nextcloud/lib/base.php","line":1068,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/var/www/nextcloud/index.php","line":36,"function":"handleRequest","class":"OC","type":"::"}],"File":"/var/www/nextcloud/lib/private/RedisFactory.php","Line":137,"message":"Failed to get absolute bundle path. Fallback to default ca-bundle.crt","exception":{},"CustomMessage":"Failed to get absolute bundle path. Fallback to default ca-bundle.crt"}}
