I cannot see other users contacts on the web (SOLVED)

I have an addressbook shared with everyone, but when I log in as another user i see the addressbook but cannot access the contacts. I’ve tried downloading vcf but it imports 0 contacts. There is something here I seriously do not understand because we should be able to see shared contacts.

Log in as someone with access and make sure the address book is being properly shared.

I have it shared with everyone. I can see what looks like the addressbook but it it empty. If I export to vcf it has 0 records but if I go to the owner it exports fully.

Thank you for your input. Turns out there was a failed dpkg update. Once I corrected that it worked.