help.nextcloud.com is for home users. If you’re running a business, get help on portal.nextcloud.com so we can make sure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Remember, the below information may be requested if it isn’t supplied; for fastest response please provide as much as you can
Please delete everything above when creating your topic and provide the following:
Nextcloud version (eg, 12.0.2):
Operating system and version (eg, Ubuntu 17.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.1):
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging:
PASTE HERE
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
What security questions are you referring to?
Do you mean the section under your personal settings, where you can create app passwords, see your latest sessions and so on?
I have never seen anything like that on Nextcloud so far
I’m only aware of the backup codes in case you use two-factor authentification and the second-factor object is not working for any reason. But I haven’t defined any answers to backup questions (like 'what is your mothers birth-name?).
Is it possible you are/ were using an external authentication mechanism where it is possible to define such answers?
No, it’s not from a third party. I recently signed up for the free disroot email service which led me to the disroot cloud. I was playing with certain scenarios (pentesting) and wanted to see what would happen if I lost my password. The service doesn’t allow a backup email and it prompts three security questions when you sign up for the service. That’s fine but what if you want to edit/change those questions?
I’m closing here. Issue does not seem to be related to Nextcloud. In the future, please put all important information in the initial post, @Schmu had to ask twice until you provided clearer information.
