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Getting help
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[Steps to replicate added]
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
Nextcloud Hub 25 Autumn (32.0.3)
- Operating system and version (e.g., Ubuntu 24.04):
TrueNAS 25.10.1
- Web server and version (e.g, Apache 2.4.25):
nginx/1.28.0
- Reverse proxy and version _(e.g. nginx 1.27.2)
caddy v2.10.2
- PHP version (e.g, 8.3):
PHP 8.4.16
- Is this the first time you’ve seen this error? (Yes / No):
No
- When did this problem seem to first start?
Nextcloud 29? I am not very sure
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
docker with image linuxserver/nextcloud:latest
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
I would like to rename a particular person on Memories app but it failed with a message Failed to rename Tom _ to Tom..
I guess there is a person with the same name but no photo belongs to him. How can I get rid of the person?
Steps to replicate it (hint: details matter!):
- On a freshly installed instance with Recognise installed, upload a couple photos with people in it.
- Run
occ recognize:classify - Rename a recognized person to “Bob”
- Run
occ recognize:reset-faces - Run
occ recognize:classifyagain. - Rename a recognized person to “Bob” again.
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
No related message found.
PASTE HERE
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
# occ config:list system
{
"system": {
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"memcache.local": "\\OC\\Memcache\\APCu",
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"version": "32.0.3.2",
"overwriteprotocol": "https",
"installed": true,
"default_phone_region": "GB",
"maintenance": false,
"loglevel": 0,
"theme": "",
"filelocking.enabled": true,
"upgrade.disable-web": true,
"filesystem_check_changes": 0,
"maintenance_window_start": 1,
"remember_login_cookie_lifetime": 2592000,
"session_lifetime": 604800,
"memories.exiftool": "\/config\/www\/nextcloud\/apps\/memories\/bin-ext\/exiftool-amd64-musl",
"memories.vod.path": "\/config\/www\/nextcloud\/apps\/memories\/bin-ext\/go-vod-amd64",
"memories.vod.ffmpeg": "\/usr\/bin\/ffmpeg",
"memories.vod.ffprobe": "\/usr\/bin\/ffprobe",
"memories.gis_type": 1,
"memories.db.triggers.fcu": true,
"dbtype": "mysql",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"nc.chubbie.duckdns.org",
"nextcloud.chubbie.duckdns.org",
"nc.ng.internal",
"nextcloud.ng.home"
],
"overwrite.cli.url": "https:\/\/nc.chubbie.duckdns.org",
"overwritehost": "nc.chubbie.duckdns.org",
"mail_smtpmode": "smtp",
"mail_smtpsecure": "tls",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauthtype": "LOGIN",
"mail_smtpauth": 1,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"enable_previews": true,
"preview_concurrency_all": 72,
"preview_concurrency_new": 36,
"preview_max_x": 4096,
"preview_max_y": 4096,
"jpeg_quality": 80,
"preview_max_scale_factor": 1,
"preview_max_filesize_image": 50,
"preview_max_memory": 256,
"enabledPreviewProviders": [
"OC\\Preview\\Krita",
"OC\\Preview\\MarkDown",
"OC\\Preview\\OpenDocument",
"OC\\Preview\\TXT",
"OC\\Preview\\Movie",
"OC\\Preview\\TIFF",
"OC\\Preview\\HEIC",
"OC\\Preview\\Image"
],
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 0
},
"app_install_overwrite": {
"1": "memories",
"2": "imageconverter",
"3": "maps"
}
}
}
Apps
The output of occ app:list (if possible).
# occ app:list
Enabled:
- activity: 5.0.0-dev.0
- bruteforcesettings: 5.0.0-dev.0
- circles: 32.0.0
- cloud_federation_api: 1.16.0
- comments: 1.22.0
- contactsinteraction: 1.13.1
- dashboard: 7.12.0
- dav: 1.34.2
- external: 7.0.0
- federatedfilesharing: 1.22.0
- federation: 1.22.0
- files: 2.4.0
- files_downloadlimit: 5.0.0-dev.0
- files_external: 1.24.0
- files_pdfviewer: 5.0.0-dev.0
- files_reminders: 1.5.0
- files_sharing: 1.24.1
- files_trashbin: 1.22.0
- files_versions: 1.25.0
- firstrunwizard: 5.0.0-dev.0
- imageconverter: 2.1.0
- logreader: 5.0.0-dev.0
- lookup_server_connector: 1.20.0
- memories: 7.7.0
- nextcloud_announcements: 4.0.0-dev.0
- notifications: 5.0.0-dev.0
- oauth2: 1.20.0
- password_policy: 4.0.0-dev.0
- photos: 5.0.0-dev.1
- previewgenerator: 5.11.0
- privacy: 4.0.0-dev.0
- profile: 1.1.0
- provisioning_api: 1.22.0
- recognize: 10.0.7
- recommendations: 5.0.0-dev.0
- related_resources: 3.0.0-dev.0
- serverinfo: 4.0.0-dev.0
- settings: 1.15.1
- sharebymail: 1.22.0
- support: 4.0.0-dev.0
- survey_client: 4.0.0-dev.0
- systemtags: 1.22.0
- text: 6.0.1
- theming: 2.7.0
- twofactor_backupcodes: 1.21.0
- twofactor_totp: 14.0.0
- updatenotification: 1.22.0
- user_status: 1.12.0
- viewer: 5.0.0-dev.0
- weather_status: 1.12.0
- webhook_listeners: 1.3.0
- workflowengine: 2.14.0
Disabled:
- admin_audit: 1.22.0
- app_api: 32.0.0 (installed 32.0.0)
- encryption: 2.20.0
- maps: 1.6.0 (installed 1.6.0)
- suspicious_login: 10.0.0-dev.0 (installed 10.0.0-dev.0)
- twofactor_nextcloud_notification: 6.0.0-dev.0
- user_ldap: 1.23.0
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
