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Sorry to hear you’re facing problems. 
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Getting help
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- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.1
- Operating system and version (e.g., Ubuntu 24.04):
Debian GNU/Linux 12 (bookworm)
- Web server and version (e.g, Apache 2.4.25):
no idea, but I don't think it's relevant
- Reverse proxy and version _(e.g. nginx 1.27.2)
no idea, but I don't think it's relevant
- PHP version (e.g, 8.3):
erik@NASLG2:~$ php -v=>PHP 8.2.29 (cli) (built: Jul 3 2025 16:16:05) (NTS)
- Is this the first time you’ve seen this error? (Yes / No):
N/A
- When did this problem seem to first start?
N/A
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
Docker(is I assume the expected answer here?)
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
I don't think so
Log entries
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
I have no idea...
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
erik@NASLG2:/appdata$ sudo docker exec -it nextcloud bash
root@67e4e04c5776:/# occ config:list system
{
"system": {
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"overwritewebroot": "\/nextcloud",
"overwrite.cli.url": "URL",
"trusted_domains": [
"URL",
"192.168.1.10",
"URL"
],
"instanceid": "***REMOVED SENSITIVE VALUE***",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "32.0.1.2",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"memcache.local": "\\OC\\Memcache\\APCu",
"filelocking.enabled": true,
"memcache.locking": "\\OC\\Memcache\\APCu",
"upgrade.disable-web": true,
"loglevel": 2,
"maintenance": false,
"maintenance_window_start": 1,
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"Bewoners"
],
"twofactor_enforced_excluded_groups": [],
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "smtp",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtpauth": true,
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "465",
"mail_smtpsecure": "ssl",
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"default_phone_region": "BE"
}
}
In the administration logs, I see this entry:
I then came across this topic: User x still has unscanned files after running background scan, background scan might be stopped prematurely. Great!
But I can’t figure out how to search the database. The only documentation I can find is this: Database access — Nextcloud latest Developer Manual latest documentation. But that seems to already assume I know what I’m doing…
I’m running Nextcloud in a docker, so I’m able to get here:
erik@NASLG2:/appdata$ sudo docker container ls | grep nextc
67e4e04c5776 lscr.io/linuxserver/nextcloud:latest "/init" 6 hours ago Up 6 hours 80/tcp, 0.0.0.0:443->443/tcp, [::]:443->443/tcp nextcloud
a839d7fbc41d ghcr.io/linuxserver/mariadb:latest "/init" 6 hours ago Up 6 hours 3306/tcp nextclouddb
erik@NASLG2:/appdata$ sudo docker exec -it nextclouddb bash
root@a839d7fbc41d:/#
If someone could point me to help on how to query the database, that would be appreciated!
