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Sorry to hear you’re facing problems. 
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Getting help
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The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.3.2
- Operating system and version (e.g., Ubuntu 24.04):
Ubuntu 24.04
- Web server and version (e.g, Apache 2.4.25):
replace me
- Reverse proxy and version _(e.g. nginx 1.27.2)
2.4.58
- PHP version (e.g, 8.3):
8.3
- Is this the first time you’ve seen this error? (Yes / No):
yes
- When did this problem seem to first start?
right at installation
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
from the downloaded .zip file
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
not that I know of: php -m doesn't list a "security" and I don't use Cloudflare
Summary of the issue you are facing:
I had Nextcloud installed in an OpenSUSE Tumbleweed machine. That quit working because Tumbleweed now is at php 8.4.5 and I get the error message “This version of Nextcloud is not compatible with PHP>=8.4.
You are currently running 8.4.5.”. That was sooner or later expected on Tumbleweed and to avoid future problems, I installed Nextcloud from scratch in a Ubuntu computer.
In that, when I try to access Nextcloud on localhost “https://localhost:(my non-standard-port)”, I get an “Internal server error”, without much information.
Apache error.log shows:
[Mon Apr 14 06:44:38.774438 2025] [mpm_event:notice] [pid 34752:tid 129442826684288] AH00489: Apache/2.4.58 (Ubuntu) OpenSSL/3
.0.13 configured – resuming normal operations
[Mon Apr 14 06:44:38.774480 2025] [core:notice] [pid 34752:tid 129442826684288] AH00094: Command line: ‘/usr/sbin/apache2’
[Mon Apr 14 07:58:17.993372 2025] [mpm_event:notice] [pid 34752:tid 129442826684288] AH00492: caught SIGWINCH, shutting down g
racefully
[Mon Apr 14 07:58:18.064264 2025] [mpm_event:notice] [pid 36596:tid 128455786190720] AH00489: Apache/2.4.58 (Ubuntu) OpenSSL/3
.0.13 configured – resuming normal operations
[Mon Apr 14 07:58:18.064308 2025] [core:notice] [pid 36596:tid 128455786190720] AH00094: Command line: ‘/usr/sbin/apache2’
[Mon Apr 14 08:41:51.753404 2025] [mpm_event:notice] [pid 36596:tid 128455786190720] AH00492: caught SIGWINCH, shutting down g
racefully
[Mon Apr 14 08:41:51.818763 2025] [mpm_event:notice] [pid 37917:tid 125123345696640] AH00489: Apache/2.4.58 (Ubuntu) OpenSSL/3
.0.13 configured – resuming normal operations
[Mon Apr 14 08:41:51.818800 2025] [core:notice] [pid 37917:tid 125123345696640] AH00094: Command line: ‘/usr/sbin/apache2’
[Mon Apr 14 09:37:53.294242 2025] [mpm_event:notice] [pid 37917:tid 125123345696640] AH00492: caught SIGWINCH, shutting down g
racefully
[Mon Apr 14 09:37:53.376160 2025] [mpm_event:notice] [pid 41019:tid 133570885142400] AH00489: Apache/2.4.58 (Ubuntu) OpenSSL/3
.0.13 configured – resuming normal operations
[Mon Apr 14 09:37:53.376208 2025] [core:notice] [pid 41019:tid 133570885142400] AH00094: Command line: ‘/usr/sbin/apache2’
that don’t look like errors to me, but I may be wrong.
Apache access.log is empty.
Apache /var/log/nexcloud_log has some errors related to a misconfiguration with the ciphers from a previous tr, nothing new.
apachectl status says:
Apache Server Status for localhost (via 127.0.0.1)
Server Version: Apache/2.4.58 (Ubuntu) OpenSSL/3.0.13
Server MPM: event
Server Built: 2025-04-03T14:36:49
__________________________________________________________________
Current Time: Monday, 14-Apr-2025 09:55:39 CEST
Restart Time: Monday, 14-Apr-2025 09:37:53 CEST
Parent Server Config. Generation: 1
Parent Server MPM Generation: 0
Server uptime: 17 minutes 45 seconds
Server load: 0.93 0.95 0.99
Total accesses: 0 - Total Traffic: 0 kB - Total Duration: 0
CPU Usage: u.01 s.01 cu0 cs.02 - .00376% CPU load
0 requests/sec - 0 B/second
1 requests currently being processed, 0 workers gracefully restarting,
49 idle workers
Slot PID Stopping Connections Threads Async connections
total accepting busy graceful idle writing keep-alive closing
2 41023 no 0 yes 1 0 49 0 0 0
Sum 1 0 0 1 0 49 0 0 0
…
…W_________________________
Scoreboard Key:
“_” Waiting for Connection, “S” Starting up, “R” Reading Request,
“W” Sending Reply, “K” Keepalive (read), “D” DNS Lookup,
“C” Closing connection, “L” Logging, “G” Gracefully finishing,
“I” Idle cleanup of worker, “.” Open slot with no current process
occ status says:
- installed: true
- version: 31.0.3.2
- versionstring: 31.0.3
- edition:
- maintenance: false
- needsDbUpgrade: false
- productname: Nextcloud
- extendedSupport: false
I tried to follow the installation instruction on the Nextcloud Web site and tried to follow as much as possible of the Apache configuration from the Tumbleweed machine (obviously replacing the directories, and whatever else I saw that is different in Ubuntu).
My nextcloud.conf (apache virtual server file) looks like:
Protocols h2 h2c http/1.1
<VirtualHost *:(my non-standard port)>
DocumentRoot /var/www/nextcloud/
ServerName mydyndnsdomain.net #(not real, but there’s the real one here)
<IfModule mod_headers.c>
Header always set Strict-Transport-Security "max-age=15552000; includeSubDomains"
</IfModule>
ErrorLog /var/log/apache2/nextcloud_log
CustomLog /var/log/apache2/nextcloud_access combined
<Directory /var/www/nextcloud/>
Require all granted
AllowOverride All
Options FollowSymLinks MultiViews
<IfModule mod_dav.c>
Dav off
</IfModule>
SSLEngine on
SSLProtocol all -SSLv3 -TLSv1 -TLSv1.1
SSLCipherSuite RSA:!EXP:!NULL:+HIGH:+MEDIUM:-LOW
SSLCertificateFile /etc/apache2/certificates/nextcloud.pem
SSLCertificateKeyFile /etc/apache2/certificates/nextcloudkey.pem
SSLCACertificateFile /etc/apache2/certificates/andreas-cacert.pem
I’m out of clue as to how to troubleshoot this further. I will be happy to provide other configuration files if needed.
Steps to replicate it (hint: details matter!):
- Configure Apache according to the instructions
- Install Nextcloud according to the installation instructions for installation from command line in Ubuntu.
- Restart the Apache server
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
(https://pastebin.com/vtSTHpDK)
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
PASTE
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"andreacroci.ddns.net"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "mysql",
"version": "31.0.3.2",
"overwrite.cli.url": "http:\/\/localhost",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"mysql.utf8mb4": true,
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false
}
}
Apps
The output of occ app:list (if possible).
Tips for increasing the likelihood of a response
- Use the
preformatted textformatting option in the editor for all log entries and configuration output. - If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
- Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
