Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can. 
The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Operating system and version (e.g., Ubuntu 24.04):
TrueNAS Scale (latest stable release)
- Web server and version (e.g, Apache 2.4.25):
- Reverse proxy and version _(e.g. nginx 1.27.2)
Traefikv3.7.4
- PHP version (e.g, 8.3):
The one the docker images using
- Is this the first time you’ve seen this error? (Yes / No):
no
- When did this problem seem to first start?
no
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
AIO
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
Cloudflare (only as DNS)
Summary of the issue you are facing:
After some time the Public IP of my Internet Connection (which my Proxy is using) is Brute Force Locked by Nextcloud. I guess the Issue is that Nextcloud is not using the Client IP of each device but maybe it is also something else.
Steps to replicate it (hint: details matter!):
-
Create Traefik Proxy Manager
-
Connect it to a Domain via a DNS
-
Use Nextcloud some time
-
See you getting banned or timeouted via brute force connection
Log entries
Nextcloud
Please provide the log entries from your Nextcloud log that are generated during the time of problem (via the Copy raw option from Administration settings->Logging screen or from your nextcloud.log located in your data directory). Feel free to use a pastebin/gist service if necessary.
LEVEL:
Error
78
Warn
0
Info
0
Debug
0
Other
110
Search logs...
.*
Connection to nextcloud-aio-database (172.16.45.8) 5432 port [tcp/postgresql] succeeded!
now
-------------------------------
2026-06-05 00:06:49.733575+00
(1 row)
+ '[' -f /dev-dri-group-was-added ']'
++ find /dev -maxdepth 1 -mindepth 1 -name dri
+ '[' -n '' ']'
+ '[' warn '!=' debug ']'
+ set +x
Connection to nextcloud-aio-redis (172.16.45.9) 6379 port [tcp/redis] succeeded!
Applying one-click-instance settings...
System config value one-click-instance set to boolean true
System config value one-click-instance.user-limit set to integer 100
System config value one-click-instance.link set to string https://nextcloud.com/all-in-one/
support already enabled
Adjusting log files...
System config value upgrade.cli-upgrade-link set to string https://github.com/nextcloud/all-in-one/discussions/2726
System config value loglevel set to integer 2
System config value log_type set to string file
System config value log_type_audit set to string file
logreader already enabled
System config value logfile set to string /var/www/html/data/nextcloud.log
System config value logfile_audit set to string /var/www/html/data/audit.log
System config value updatedirectory set to string /nc-updater
System config value maintenance_window_start set to integer 100
Applying network settings...
System config value allow_local_remote_servers set to boolean true
System config value davstorage.request_timeout set to integer 3600
System config value trusted_domains => 1 set to string janedrive.cc
System config value overwrite.cli.url set to string https://janedrive.cc/
System config value documentation_url.server_logs set to string https://github.com/nextcloud/all-in-one/discussions/5425
System config value htaccess.RewriteBase set to string /
.htaccess has been updated
System config value dbpersistent set to boolean false
System config value auth.bruteforce.protection.enabled set to boolean true
System config value ratelimit.protection.enabled set to boolean true
System config value files_external_allow_create_new_local set to boolean true
notify_push is up-to-date or no updates could be found
System config value trusted_proxies => 0 set to string 127.0.0.1
System config value trusted_proxies => 1 set to string ::1
System config value trusted_proxies => 10 set to string 172.16.45.0/16
Config value were not updated
+ echo nextcloud-aio-collabora
+ grep -q 'nextcloud-.*-collabora'
+ COLLABORA_HOST=janedrive.cc
+ '[' warn '!=' debug ']'
+ set +x
richdocuments is up-to-date or no updates could be found
Config value 'wopi_url' for app 'richdocuments' is now set to 'https://janedrive.cc/', stored as mixed in fast cache
No IPv6 address found for janedrive.cc.
Config value were not updated
Connection to nextcloud-aio-clamav (172.16.45.10) 3310 port [tcp/*] succeeded!
files_antivirus is up-to-date or no updates could be found
Config value were not updated
Config value were not updated
Config value were not updated
Config value were not updated
Config value were not updated
Config value were not updated
System config value enabledPreviewProviders => 0 set to string OC\Preview\Imaginary
System config value enabledPreviewProviders => 23 set to string OC\Preview\ImaginaryPDF
System config value preview_imaginary_url set to string http://nextcloud-aio-imaginary:9000
System config value preview_imaginary_key set to string 279c8922e7854818c68a24a981b2561072586a0b0f12c368
Waiting for Fulltextsearch to become available...
Waiting for Fulltextsearch to become available...
Connection to nextcloud-aio-fulltextsearch (172.16.45.11) 9200 port [tcp/*] succeeded!
fulltextsearch is up-to-date or no updates could be found
fulltextsearch_elasticsearch is up-to-date or no updates could be found
files_fulltextsearch is up-to-date or no updates could be found
{
"app_navigation": false,
"search_platform": "OCA\\FullTextSearch_Elasticsearch\\Platform\\ElasticSearchPlatform",
"collection_internal": "local",
"cron_err_reset": 1780272421,
"tick_ttl": 1800,
"collection_indexing_list": 50,
"collection_links": []
}
{
"fields_limit": 10000,
"elastic_host": "http:\/\/elastic:84362a1c3742e09dd0be976ae14df297f3d110e5a75df122@nextcloud-aio-fulltextsearch:9200",
"elastic_index": "nextcloud-aio",
"elastic_logger_enabled": false,
"analyzer_tokenizer": "standard",
"allow_self_signed_cert": false
}
{
"files_local": true,
"files_external": 0,
"files_group_folders": false,
"files_size": 20,
"files_office": true,
"files_pdf": true,
"files_zip": false,
"files_chunk_size": 2,
"files_open_result_directly": false
}
whiteboard is up-to-date or no updates could be found
Config value were not updated
Config value were not updated
+ '[' true = true ']'
+ '[' 11000 = 443 ']'
+ '[' warn '!=' debug ']'
+ set +x
Waiting for nextcloud-aio-apache to become available...
[05-Jun-2026 00:08:11] NOTICE: fpm is running, pid 297
[05-Jun-2026 00:08:11] NOTICE: ready to handle connections
Task processing worker will stop after 300 seconds
Connection to nextcloud-aio-apache (172.16.45.14) 11000 port [tcp/*] succeeded!
Activating Collabora config...
✓ Set WOPI url to http://nextcloud-aio-apache.nextcloud-aio:23973
✓ Set callback url to http://nextcloud-aio-apache.nextcloud-aio:23973
Checking configuration
🛈 Configured WOPI URL: http://nextcloud-aio-apache.nextcloud-aio:23973
🛈 Configured public WOPI URL: https://janedrive.cc
🛈 Configured callback URL: http://nextcloud-aio-apache.nextcloud-aio:23973
✓ Fetched /hosting/discovery endpoint
✓ Valid mimetype response
✓ Valid capabilities entry
✓ Fetched /hosting/capabilities endpoint
✓ Detected WOPI server: Collabora Online Development Edition 25.04.9.4
Collabora URL (used for Nextcloud to contact the Collabora server):
http://nextcloud-aio-apache.nextcloud-aio:23973
Collabora public URL (used in the browser to open Collabora):
https://janedrive.cc
Callback URL (used by Collabora to connect back to Nextcloud):
http://nextcloud-aio-apache.nextcloud-aio:23973
[05-Jun-2026 17:53:31] WARNING: [pool www] child 307 exited on signal 9 (SIGKILL) after 63918.323074 seconds from start
[05-Jun-2026 17:53:31] NOTICE: [pool www] child 17781 started
[05-Jun-2026 17:53:34] WARNING: [pool www] child 332 exited on signal 9 (SIGKILL) after 63866.831183 seconds from start
[05-Jun-2026 17:53:34] NOTICE: [pool www] child 17782 started
[05-Jun-2026 17:56:49] WARNING: [pool www] child 506 exited on signal 9 (SIGKILL) after 63422.462537 seconds from start
[05-Jun-2026 17:56:50] NOTICE: [pool www] child 17816 started
[05-Jun-2026 18:00:02] WARNING: [pool www] child 1790 exited on signal 9 (SIGKILL) after 58942.139368 seconds from start
[05-Jun-2026 18:00:02] NOTICE: [pool www] child 17852 started
[05-Jun-2026 18:06:15] WARNING: [pool www] child 1791 exited on signal 9 (SIGKILL) after 59316.034373 seconds from start
[05-Jun-2026 18:06:44] NOTICE: [pool www] child 17887 started
[05-Jun-2026 18:07:16] WARNING: [pool www] child 2287 exited on signal 9 (SIGKILL) after 57569.888366 seconds from start
[05-Jun-2026 18:07:17] NOTICE: [pool www] child 17888 started
[05-Jun-2026 18:08:47] WARNING: [pool www] child 3609 exited on signal 9 (SIGKILL) after 52817.266053 seconds from start
[05-Jun-2026 18:09:34] NOTICE: [pool www] child 17895 started
[05-Jun-2026 18:10:00] WARNING: [pool www] child 9418 exited on signal 9 (SIGKILL) after 31701.294322 seconds from start
[05-Jun-2026 18:10:06] NOTICE: [pool www] child 17896 started
[05-Jun-2026 18:10:07] WARNING: [pool www] child 9427 exited on signal 9 (SIGKILL) after 31664.079060 seconds from start
[05-Jun-2026 18:10:08] NOTICE: [pool www] child 17897 started
[05-Jun-2026 18:10:10] WARNING: [pool www] child 9428 exited on signal 9 (SIGKILL) after 31666.558193 seconds from start
[05-Jun-2026 18:10:29] NOTICE: [pool www] child 17904 started
[05-Jun-2026 18:10:42] WARNING: [pool www] child 17531 exited on signal 9 (SIGKILL) after 2073.477705 seconds from start
[05-Jun-2026 18:10:50] NOTICE: [pool www] child 17905 started
[05-Jun-2026 18:10:52] WARNING: [pool www] child 17532 exited on signal 9 (SIGKILL) after 2083.675694 seconds from start
[05-Jun-2026 18:10:53] NOTICE: [pool www] child 17906 started
[05-Jun-2026 18:10:54] WARNING: [pool www] child 17541 exited on signal 9 (SIGKILL) after 2082.720514 seconds from start
[05-Jun-2026 18:10:54] NOTICE: [pool www] child 17907 started
[05-Jun-2026 18:16:56] WARNING: [pool www] child 17595 exited on signal 9 (SIGKILL) after 2257.609555 seconds from start
[05-Jun-2026 18:16:56] NOTICE: [pool www] child 17930 started
[05-Jun-2026 18:17:09] WARNING: [pool www] child 17781 exited on signal 9 (SIGKILL) after 1417.188573 seconds from start
[05-Jun-2026 18:17:09] NOTICE: [pool www] child 17931 started
[05-Jun-2026 18:17:28] WARNING: [pool www] child 17782 exited on signal 9 (SIGKILL) after 1433.357733 seconds from start
[05-Jun-2026 18:17:29] NOTICE: [pool www] child 17932 started
[05-Jun-2026 18:17:57] WARNING: [pool www] child 17816 exited on signal 9 (SIGKILL) after 1267.182944 seconds from start
[05-Jun-2026 18:17:58] NOTICE: [pool www] child 17941 started
[05-Jun-2026 18:18:20] WARNING: [pool www] child 17852 exited on signal 9 (SIGKILL) after 1098.176793 seconds from start
[05-Jun-2026 18:18:26] NOTICE: [pool www] child 17942 started
[05-Jun-2026 18:18:28] WARNING: [pool www] child 17887 exited on signal 9 (SIGKILL) after 704.438688 seconds from start
[05-Jun-2026 18:18:28] NOTICE: [pool www] child 17943 started
[05-Jun-2026 18:18:42] WARNING: [pool www] child 17888 exited on signal 9 (SIGKILL) after 685.126084 seconds from start
[05-Jun-2026 18:18:42] NOTICE: [pool www] child 17944 started
[05-Jun-2026 18:18:44] WARNING: [pool www] child 17895 exited on signal 9 (SIGKILL) after 587.532025 seconds from start
[05-Jun-2026 18:18:45] NOTICE: [pool www] child 17945 started
[05-Jun-2026 18:23:52] WARNING: [pool www] child 17896 exited on signal 9 (SIGKILL) after 826.245918 seconds from start
[05-Jun-2026 18:24:02] NOTICE: [pool www] child 17968 started
[05-Jun-2026 18:25:53] WARNING: [pool www] child 17897 exited on signal 9 (SIGKILL) after 944.316260 seconds from start
[05-Jun-2026 18:25:55] NOTICE: [pool www] child 17979 started
[05-Jun-2026 18:28:29] WARNING: [pool www] child 17904 exited on signal 9 (SIGKILL) after 1080.387986 seconds from start
[05-Jun-2026 18:28:33] NOTICE: [pool www] child 17994 started
[05-Jun-2026 18:32:33] WARNING: [pool www] child 17905 exited on signal 9 (SIGKILL) after 1302.505343 seconds from start
[05-Jun-2026 18:33:16] NOTICE: [pool www] child 18003 started
[05-Jun-2026 18:33:33] WARNING: [pool www] child 17906 exited on signal 9 (SIGKILL) after 1360.207410 seconds from start
[05-Jun-2026 18:33:33] NOTICE: [pool www] child 18010 started
[05-Jun-2026 18:33:35] WARNING: [pool www] child 17907 exited on signal 9 (SIGKILL) after 1360.084323 seconds from start
[05-Jun-2026 18:33:36] NOTICE: [pool www] child 18011 started
Failed to connect to the database: An exception occurred in the driver: SQLSTATE[08006] [7] could not translate host name "nextcloud-aio-database" to address: Try again
NOTICE: PHP message: cURL error 6: Could not resolve host: nextcloud-aio-docker-socket-proxy (Domain name not found) (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://nextcloud-aio-docker-socket-proxy:2375/v1.44/_ping
NOTICE: PHP message: cURL error 6: Could not resolve host: nextcloud-aio-docker-socket-proxy (Domain name not found) (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for http://nextcloud-aio-docker-socket-proxy:2375/v1.44/_ping
Web Browser
If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.
installHook.js:1 [WARN] @nextcloud/vue: You need to fill either the text or the ariaLabel props in the button component.
Object
overrideMethod @ installHook.js:1
installHook.js:1 [WARN] @nextcloud/vue: You need to fill either the text or the ariaLabel props in the button component.
Object
overrideMethod @ installHook.js:1
Web server / Reverse Proxy
The output of your Apache/nginx/system log in /var/log/____:
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Waiting for Nextcloud to start...
Connection to nextcloud-aio-nextcloud (172.16.45.13) 9000 port [tcp/*] succeeded!
[Fri Jun 05 00:08:15.642308 2026] [mpm_event:notice] [pid 81:tid 81] AH00489: Apache/2.4.67 (Unix) configured -- resuming normal operations
[Fri Jun 05 00:08:15.642415 2026] [core:notice] [pid 81:tid 81] AH00094: Command line: 'httpd -D FOREGROUND'
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"one-click-instance": true,
"one-click-instance.user-limit": 100,
"memcache.local": "\\OC\\Memcache\\APCu",
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"check_data_directory_permissions": false,
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"password": "***REMOVED SENSITIVE VALUE***",
"port": 6379,
"timeout": 3,
"read_timeout": 10
},
"overwritehost": "janedrive.cc",
"overwriteprotocol": "https",
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": {
"1": "janedrive.cc"
},
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "33.0.3.2",
"overwrite.cli.url": "https:\/\/janedrive.cc\/",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"maintenance": false,
"updatedirectory": "\/nc-updater",
"loglevel": 2,
"log_type": "file",
"logfile": "\/var\/www\/html\/data\/nextcloud.log",
"log_rotate_size": 10485760,
"log.condition": {
"apps": [
"admin_audit"
]
},
"preview_max_x": 2048,
"preview_max_y": 2048,
"jpeg_quality": 60,
"enabledPreviewProviders": {
"1": "OC\\Preview\\Image",
"2": "OC\\Preview\\MarkDown",
"3": "OC\\Preview\\MP3",
"4": "OC\\Preview\\TXT",
"5": "OC\\Preview\\OpenDocument",
"6": "OC\\Preview\\Movie",
"7": "OC\\Preview\\Krita",
"0": "OC\\Preview\\Imaginary",
"23": "OC\\Preview\\ImaginaryPDF"
},
"enable_previews": true,
"upgrade.disable-web": true,
"mail_smtpmode": "smtp",
"trashbin_retention_obligation": "auto, 30",
"versions_retention_obligation": "auto, 30",
"activity_expire_days": 30,
"simpleSignUpLink.shown": false,
"share_folder": "\/Shared",
"one-click-instance.link": "https:\/\/nextcloud.com\/all-in-one\/",
"upgrade.cli-upgrade-link": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/2726",
"maintenance_window_start": 100,
"allow_local_remote_servers": true,
"davstorage.request_timeout": 3600,
"documentation_url.server_logs": "https:\/\/github.com\/nextcloud\/all-in-one\/discussions\/5425",
"htaccess.RewriteBase": "\/",
"dbpersistent": false,
"auth.bruteforce.protection.enabled": true,
"ratelimit.protection.enabled": true,
"files_external_allow_create_new_local": true,
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_url": "***REMOVED SENSITIVE VALUE***",
"preview_imaginary_key": "***REMOVED SENSITIVE VALUE***",
"mail_sendmailmode": "smtp",
"mail_from_address": "***REMOVED SENSITIVE VALUE***",
"mail_domain": "***REMOVED SENSITIVE VALUE***",
"mail_smtphost": "***REMOVED SENSITIVE VALUE***",
"mail_smtpport": "587",
"mail_smtpauth": true,
"mail_smtpname": "***REMOVED SENSITIVE VALUE***",
"mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
"twofactor_enforced": "true",
"twofactor_enforced_groups": [
"enforce_two_factor"
],
"twofactor_enforced_excluded_groups": [],
"updatechecker": false,
"data-fingerprint": "9ca03bff7703b0492e3f91cbc946e501",
"log_type_audit": "file",
"logfile_audit": "\/var\/www\/html\/data\/audit.log",
"serverid": 473,
"AIO_VERSION": "v13.1.0",
"DOMAIN": "janedrive.cc"
}
}
Apps
Enabled:
- activity: 6.0.0
- admin_audit: 1.23.0
- app_api: 33.0.0
- bookmarks: 16.1.4
- bruteforcesettings: 6.0.0
- calendar: 6.4.0
- circles: 33.0.0
- cloud_federation_api: 1.17.0
- comments: 1.23.0
- contacts: 8.4.6
- contactsinteraction: 1.14.1
- dashboard: 7.13.0
- dav: 1.36.0
- external: 8.0.1
- federatedfilesharing: 1.23.0
- federation: 1.23.0
- files: 2.5.0
- files_antivirus: 6.2.0
- files_downloadlimit: 5.1.0
- files_external: 1.25.1
- files_fulltextsearch: 33.0.0
- files_pdfviewer: 6.0.0
- files_reminders: 1.6.0
- files_retention: 4.0.1
- files_sharing: 1.25.2
- files_trashbin: 1.23.0
- files_versions: 1.26.0
- firstrunwizard: 6.0.0
- forms: 5.2.7
- fulltextsearch: 33.0.0
- fulltextsearch_elasticsearch: 33.0.0
- integration_github: 3.2.5
- logreader: 6.0.0
- lookup_server_connector: 1.21.0
- mail: 5.8.0
- news: 28.3.0
- nextcloud-aio: 0.8.0
- nextcloud_announcements: 5.0.0
- notes: 5.0.0
- notifications: 6.0.0
- notify_push: 1.3.3
- oauth2: 1.21.0
- password_policy: 5.0.0
- photos: 6.0.0
- polls: 9.1.2
- privacy: 5.0.0
- profile: 1.2.0
- provisioning_api: 1.23.0
- recommendations: 6.0.0
- related_resources: 4.0.0
- richdocuments: 10.1.3
- serverinfo: 5.0.0
- settings: 1.16.0
- sharebymail: 1.23.0
- side_menu: 5.3.0
- socialsharing_diaspora: 4.1.0
- socialsharing_email: 4.1.0
- socialsharing_facebook: 4.1.0
- socialsharing_twitter: 4.1.0
- support: 5.0.0
- survey_client: 5.0.0
- suspicious_login: 11.0.0
- systemtags: 1.23.0
- tasks: 0.17.1
- text: 7.0.1
- theming: 2.8.0
- theming_customcss: 1.20.0
- twofactor_backupcodes: 1.22.0
- twofactor_totp: 15.0.0
- updatenotification: 1.23.0
- user_saml: 8.0.1
- user_status: 1.13.0
- viewer: 6.0.0
- weather_status: 1.13.0
- webhook_listeners: 1.5.0
- whiteboard: 1.5.9
- workflowengine: 2.15.0
Disabled: - encryption: 2.21.0
- files_archive: 1.2.8 (installed 1.2.8)
- google_synchronization: 4.1.0 (installed 4.1.0)
- testing: 1.23.0
- twofactor_nextcloud_notification: 7.0.0
- user_ldap: 1.24.0