pONd74
June 13, 2026, 12:35pm
1
I am often shown the problem symbol in the bar. However, when I scroll down the Sync window, I can’t see any problems. Where/how can I find the problem?
It’s the Nextcloud app for MacOS in the current version.
Thanks, Björn
Hi, Björn!
Under certain conditions the menu bar extra shows the wrong status symbol out of error by interpreting the status wrong despite everything being fine. I am currently and finally working on a fix for this (there were more urgent issues previously) in scope of our upcoming 34.0.0 release and it also is intended to be ported back to at least the 33 release branch.
opened 01:13PM - 19 May 26 UTC
bug
os:
feature:
- Launching the client with a single account configured with file provider only … results in the "Some files could not be synced!" message in the tray window popover despite everything being fine.
- The problem is the lack of status information for which the app defaults to this message.
- Relevant code: `syncstatussummary.cpp:251` where `case SyncResult::Undefined:` is handled.
- Force the file provider extension to report its (hopefully happy) state on launch to avoid the default undefined fallback with the misleading message.
- **This is also reproducible when cleanly installing 34.0.0 release candidate 1 and setting up a fresh account with file provider which is the default.** (this problem was noticed again in scope of #10175)
## Screenshot
<img width="262" height="197" alt="Image" src="https://github.com/user-attachments/assets/5168ee1a-214f-41c4-81cc-ce68bd5e537b" />
master ← i2h3/elastic-thompson-503984
opened 07:41AM - 15 Jun 26 UTC
## Resolves
#10053.
## Summary
The menu bar extra used to present a war… ning state, even though everything was fine.
## Checklist
- [x] [Sign-off message](https://github.com/src-d/guide/blob/master/developer-community/fix-DCO.md) is added to all commits.
- [x] The commit history is clean with no merge commits.
- [How to rebase your commits](https://docs.github.com/en/get-started/using-git/about-git-rebase)
- [How to squash commits with rebase](https://git-scm.com/book/en/v2/Git-Tools-Rewriting-History#_squashing)
- [x] Uploaded screenshots from before and after for UI changes.
- [x] [Documentation](https://github.com/nextcloud/documentation/) has been updated or is not required.
- [x] [Backports requested](https://github.com/nextcloud/backportbot/#usage) where applicable (critical bugfixes).
- [x] [Labels added](https://github.com/nextcloud/server/labels) where applicable (bug/enhancement).
- [x] [Milestone added](https://github.com/nextcloud/server/milestones) for target version.
## AI (if applicable)
- [x] The content of this PR was partly or fully generated using AI
- [x] I have read the [guidelines for AI-assisted contributions](https://github.com/nextcloud/desktop/blob/master/CONTRIBUTING.md#ai-assisted-contributions).
- [x] I have read Nextcloud's [AI Contribution Policy](https://github.com/nextcloud/.github/blob/master/AI_POLICY.md).
