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Getting help
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When trying to answer or forward a mail in the Mail app, the text is centered, formatted in italics and all images are blocked and only shown as frames (placeholders). How can I answer or forward a mail “as is”, i.e. in its original appearance?
The Basics
- Nextcloud Server version (e.g., 29.x.x):
32.0.2
- Operating system and version (e.g., Ubuntu 24.04):
Linux
- Web server and version (e.g, Apache 2.4.25):
Apache
- Reverse proxy and version _(e.g. nginx 1.27.2)
replace me
- PHP version (e.g, 8.3):
8.4
- Is this the first time you’ve seen this error? (Yes / No):
Yes
- When did this problem seem to first start?
I did not try to use this function before
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
replace me
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
No
Summary of the issue you are facing:
Answered or forwarded mails are not formatted as they arrived and images are not included.
Steps to replicate it (hint: details matter!):
-
Go to the Mail app
-
Select any HTML formatted mail in the inbox
-
Try to answer or forward that mail
-
The editor shows the answered/forwarded text in italics, centered and without any images, logos and graphics.
Configuration
Nextcloud
The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):
{
"system": {
"instanceid": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"passwordsalt": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"secret": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"trusted_domains": \[
"klein-aber-fein.de",
"www.klein-aber-fein.de"
\],
"datadirectory": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbtype": "mysql",
"version": "32.0.2.2",
"overwrite.cli.url": "http:\\/\\/klein-aber-fein.de\\/cloud",
"dbname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbhost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbport": "",
"dbtableprefix": "BGsD4\_",
"mysql.utf8mb4": true,
"dbuser": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"dbpassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"installed": true,
"tempdirectory": "\\/www\\/htdocs\\/w017f395\\/klein-aber-fein.de\\/cloud\\/tmp\\/",
"mail_smtpmode": "smtp",
"mail_sendmailmode": "pipe",
"mail_from_address": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_domain": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"maintenance": false,
"theme": "",
"loglevel": 2,
"app_install_overwrite": \[
"dashboardcharts",
"files_rightclick",
"occweb",
"maps",
"passwords"
\],
"updater.release.channel": "stable",
"default_phone_region": "DE",
"mail_smtphost": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtpport": "25",
"mail_smtpauth": true,
"mail_smtpname": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"mail_smtppassword": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*",
"updater.secret": "\*\*\*REMOVED SENSITIVE VALUE\*\*\*"
}
}
Apps
Enabled:
-
bruteforcesettings: 5.0.0-dev.0
-
calendar: 6.1.0
-
cloud_federation_api: 1.16.0
-
comments: 1.22.0
-
contacts: 8.1.0
-
contactsinteraction: 1.13.1
-
dav: 1.34.2
-
federatedfilesharing: 1.22.0
-
federation: 1.22.0
-
files: 2.4.0
-
files_downloadlimit: 5.0.0-dev.0
-
files_pdfviewer: 5.0.0-dev.0
-
files_reminders: 1.5.0
-
files_sharing: 1.24.1
-
files_trashbin: 1.22.0
-
files_versions: 1.25.0
-
firstrunwizard: 5.0.0-dev.0
-
logreader: 5.0.0-dev.0
-
lookup_server_connector: 1.20.0
-
mail: 5.6.0
-
maps: 1.6.0
-
music: 2.4.1
-
news: 27.2.0
-
nextcloud_announcements: 4.0.0-dev.0
-
notes: 4.12.4
-
notifications: 5.0.0-dev.0
-
oauth2: 1.20.0
-
password_policy: 4.0.0-dev.0
-
passwords: 2025.11.20
-
polls: 8.5.0
-
privacy: 4.0.0-dev.0
-
profile: 1.1.0
-
provisioning_api: 1.22.0
-
recommendations: 5.0.0-dev.0
-
related_resources: 3.0.0-dev.0
-
serverinfo: 4.0.0-dev.0
-
settings: 1.15.1
-
sharebymail: 1.22.0
-
support: 4.0.0-dev.0
-
survey_client: 4.0.0-dev.0
-
systemtags: 1.22.0
-
tasks: 0.17.1
-
text: 6.0.1
-
theming: 2.7.0
-
theming_customcss: 1.19.0
-
twofactor_backupcodes: 1.21.0
-
updatenotification: 1.22.0
-
viewer: 5.0.0-dev.0
-
webhook_listeners: 1.3.0
-
workflowengine: 2.14.0
Disabled:
-
activity: 5.0.0-dev.0 (installed 2.12.0)
-
admin_audit: 1.22.0
-
app_api: 32.0.0 (installed 32.0.0)
-
circles: 32.0.0 (installed 30.0.0)
-
cospend: 3.1.6 (installed 3.1.6)
-
dashboard: 7.12.0 (installed 7.11.0)
-
deck: 1.16.2 (installed 1.16.2)
-
encryption: 2.20.0
-
files_external: 1.24.0
-
files_rightclick: 0.15.1 (installed 0.15.1)
-
forms: 5.2.3 (installed 5.2.3)
-
hitobitologin: 1.1.0 (installed 1.1.0)
-
photos: 5.0.0-dev.1 (installed 4.0.0)
-
suspicious_login: 10.0.0-dev.0
-
twofactor_nextcloud_notification: 6.0.0-dev.0
-
twofactor_totp: 14.0.0
-
user_ldap: 1.23.0
-
user_status: 1.12.0 (installed 1.11.0)
-
weather_status: 1.12.0 (installed 1.11.0)