Hourly e-mail notification not working - recieving them only once per day

ℹ️ Support
1

Hi there,

we are running a Nextcloud Hub II (23.0.3) on german hoster: all-inkl / kasserver with php 7.4.
The settings are Webcron (sometimes it says: last task run successful, sometimes it fails)
However, there is like 1 e-mail per day coming at night reporting about the file changes / added files - which we need to be sent hourly - as it is configured for the users and in admin settings

SMTP settings are correct - test mail comes in like instantly.

Also strange that we recieve the requested mail sometimes between 04-06am - but only once per day…

Is this the first time you’ve seen this error? (Y/N):

  • no - i think we started with v 22 and just recently i ran all updates hoping one might fix this issue

Steps to replicate it:

  1. install Nextcloud
  2. set e-mail notification to hourly and click notification when file as changed / shared
  3. get no notification…

The output of your Nextcloud log in Admin > Logging:

no cron job error found it in

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

<?php
$CONFIG = array (
  'instanceid' => '...',
  'passwordsalt' => '...',
  'secret' => '',
  'trusted_domains' => 
  array (
    0 => 'cloud.......de',
    1 => 'www.....de',
  ),
  'datadirectory' => '/www/htdocs/.../.../data',
  'dbtype' => 'mysql',
  'version' => '23.0.3.2',
  'overwrite.cli.url' => 'http://....de',
  'dbname' => '',
  'dbhost' => '',
  'dbport' => '',
  'dbtableprefix' => 'anEYu_',
  'mysql.utf8mb4' => true,
  'dbuser' => '...',
  'dbpassword' => '....',
  'installed' => true,
  'tempdirectory' => '/www/htdocs/..../......de/tmp/',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'pipe',
  'mail_from_address' => 'mailstore',
  'mail_domain' => '...de',
  'default_phone_region' => 'DE',
  'maintenance' => false,
  'theme' => '',
  'loglevel' => 0,
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'mail_smtpsecure' => 'ssl',
  'mail_smtpauth' => 1,
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtphost' => 'smtp.1und1.de',
  'mail_smtpport' => '465',
  'mail_smtpname' => 'mailstore....de',
  'mail_smtppassword' => '...',
  'app_install_overwrite' => 
  array (
    0 => 'flow_notifications',
  ),
  'updater.secret' => '.....',
);

Hope someone can help us out!
Thanks in advance