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Nextcloud Server version: Nextcloud Hub 25 Autumn (32.0.6)
Operating System: Ubuntu 24.04.4 LTS
Web Server: Apache/2.4.58
PHP version: 8.3.25
Hi everyone! I’m testing adding a HPB server to Talk and am having the following problem (Unknown error):
But if I check from the Nextcloud server via curl, I can see that HPB is configured correctly:
# curl https://my.signaling.domain/api/v1/welcome
{"nextcloud-spreed-signaling":"Welcome","version":"unknown"}
# curl -i https://my.signaling.domain/api/v1/welcome
HTTP/1.1 200 OK
Server: nginx/1.24.0 (Ubuntu)
Date: Fri, 20 Feb 2026 10:04:03 GMT
Content-Type: application/json; charset=utf-8
Content-Length: 61
Connection: keep-alive
X-Spreed-Signaling-Features: audio-video-permissions, dialout, federation, hello-v2, incall-all, join-features, mcu, offer-codecs, recipient-call, serverinfo, simulcast, switchto, transient-data, update-sdp, welcome
{"nextcloud-spreed-signaling":"Welcome","version":"unknown"}
Could you tell me what logs I should look at on the NextCloud server to figure out the problem?
Thanks!

