High performance backend not connection

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Support intro

Sorry to hear you’re facing problems. :slightly_frowning_face:

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
  • Operating system and version (e.g., Ubuntu 24.04):
    • replace me Ubuntu 22.04.5 LTS (GNU/Linux 5.15.0-139-generic x86_64)
  • Web server and version (e.g, Apache 2.4.25):
    • replace me Apache/2.4.52 (Ubuntu) - Server built: 2025-04-03T09:05:48
  • PHP version (e.g, 8.3):
    • replace me v4.2.28
  • Is this the first time you’ve seen this error? (Yes / No):
    • replace me YES
  • When did this problem seem to first start?
    • replace me I’ve been receiving these reports for a few days now, I don’t know exactly when it happened
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • replace me Self Hosting manually managed without any container
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • replace me NO

Summary of the issue you are facing:

When I try to create a room or use the Talk application the system gives me an authentication error. The error received is the following

Citazione
ClientException
Client error: POST xxx/standalone-signaling/api/v1/room/owvb2483 resulted in a 403 Forbidden response: Authentication check failed

I tried to follow this guide but I couldn’t solve the problem

The general secret key is 32 characters long but even this does not solve the problem.

Steps to replicate it (hint: details matter!):

  1. create new rooms app Talk

Log entries

Citazione
{“reqId”:“JIXDVVo49tDWgIGDnWaI”,“level”:0,“time”:“2025-05-08T13:57:56+00:00”,“remoteAddr”:“xxx,“user”:“xxx”,“app”:“app_api”,“method”:“GET”,“url”:”/ocs/v2.php/apps/notifications/api/v2/notifications?format=json",“message”:“ExApp "deck" not found.”,“userAgent”:“Mozilla/5.0 (Windows) mirall/3.15.3 (build 20250107) (Nextcloud, windows-10.0.22631 ClientArchitecture: x86_64 OsArchitecture: x86_64)”,“version”:“31.0.4.1”,“data”:{“app”:“app_api”}}
{“reqId”:“yzJQFpSZoL3Na84aiNlI”,“level”:0,“time”:“2025-05-08T13:58:00+00:00”,“remoteAddr”:“xxx”,“user”:“xxx”,“app”:“spreed”,“method”:“GET”,“url”:“/ocs/v2.php/apps/spreed/api/v4/room?modifiedSince=1746712667&includeStatus=1&includeLastMessage=1”,“message”:“The loading of lazy AppConfig values have been triggered by app "spreed"”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36”,“version”:“31.0.4.1”,“exception”:{“Exception”:“RuntimeException”,“Message”:“The loading of lazy AppConfig values have been triggered by app "spreed"”,“Code”:0,“Trace”:[{“file”:“/var/www/nextcloud/lib/private/AppConfig.php”,“line”:442,“function”:“loadConfig”,“class”:“OC\AppConfig”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/AppConfig.php”,“line”:412,“function”:“getTypedValue”,“class”:“OC\AppConfig”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/AppFramework/Services/AppConfig.php”,“line”:307,“function”:“getValueArray”,“class”:“OC\AppConfig”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Config.php”,“line”:116,“function”:“getAppValueArray”,“class”:“OC\AppFramework\Services\AppConfig”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Controller/RoomController.php”,“line”:293,“function”:“isFederationEnabledForUserId”,“class”:“OCA\Talk\Config”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php”,“line”:200,“function”:“getRooms”,“class”:“OCA\Talk\Controller\RoomController”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php”,“line”:114,“function”:“executeController”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/AppFramework/App.php”,“line”:161,“function”:“dispatch”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/Route/Router.php”,“line”:307,“function”:“main”,“class”:“OC\AppFramework\App”,“type”:“::”},{“file”:“/var/www/nextcloud/ocs/v1.php”,“line”:49,“function”:“match”,“class”:“OC\Route\Router”,“type”:“->”},{“file”:“/var/www/nextcloud/ocs/v2.php”,“line”:7,“args”:[“/var/www/nextcloud/ocs/v1.php”],“function”:“require_once”}],“File”:“/var/www/nextcloud/lib/private/AppConfig.php”,“Line”:1208,“message”:“The loading of lazy AppConfig values have been triggered by app "spreed"”,“exception”:{},“CustomMessage”:“The loading of lazy AppConfig values have been triggered by app "spreed"”}}

Nextcloud

{“reqId”:“empDexshN8BvTImKusst”,“level”:3,“time”:“2025-05-08T13:57:52+00:00”,“remoteAddr”:“xxx”,“user”:“xxx”,“app”:“no app in context”,“method”:“POST”,“url”:“/ocs/v2.php/apps/spreed/api/v4/room”,“message”:“Client error: POST https://xxx/standalone-signaling/api/v1/room/cah5oc3w resulted in a 403 Forbidden response:\nAuthentication check failed\n\n”,“userAgent”:“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/135.0.0.0 Safari/537.36”,“version”:“31.0.4.1”,“exception”:{“Exception”:“GuzzleHttp\Exception\ClientException”,“Message”:“Client error: POST https://xxx/standalone-signaling/api/v1/room/cah5oc3w resulted in a 403 Forbidden response:\nAuthentication check failed\n\n”,“Code”:403,“Trace”:[{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php”,“line”:72,“function”:“create”,“class”:“GuzzleHttp\Exception\RequestException”,“type”:“::”,“args”:[“*** sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php",“line”:209,“function”:“GuzzleHttp\{closure}”,“class”:“GuzzleHttp\Middleware”,“type”:“::”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php",“line”:158,“function”:“callHandler”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“::”},{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/TaskQueue.php”,“line”:52,“function”:“GuzzleHttp\Promise\{closure}”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“::”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php",“line”:251,“function”:“run”,“class”:“GuzzleHttp\Promise\TaskQueue”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php”,“line”:227,“function”:“invokeWaitFn”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php”,“line”:272,“function”:“waitIfPending”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php”,“line”:229,“function”:“invokeWaitList”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/promises/src/Promise.php”,“line”:69,“function”:“waitIfPending”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php”,“line”:189,“function”:“wait”,“class”:“GuzzleHttp\Promise\Promise”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/Http/Client/Client.php”,“line”:277,“function”:“request”,“class”:“GuzzleHttp\Client”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php”,“line”:57,“function”:“post”,“class”:“OC\Http\Client\Client”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php",“line”:134,“function”:“doRequest”,“class”:“OCA\Talk\Signaling\BackendNotifier”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Signaling/BackendNotifier.php”,“line”:517,“function”:“backendRequest”,“class”:“OCA\Talk\Signaling\BackendNotifier”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Signaling/Listener.php”,“line”:445,“function”:“sendRoomMessage”,“class”:“OCA\Talk\Signaling\BackendNotifier”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Signaling/Listener.php”,“line”:140,“function”:“notifyMessageSent”,“class”:“OCA\Talk\Signaling\Listener”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Signaling/Listener.php”,“line”:81,“function”:“handleExternalSignaling”,“class”:“OCA\Talk\Signaling\Listener”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php”,“line”:68,“function”:“handle”,“class”:“OCA\Talk\Signaling\Listener”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php”,“line”:220,“function”:“__invoke”,“class”:“OC\EventDispatcher\ServiceEventListener”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php”,“line”:56,“function”:“callListeners”,“class”:“Symfony\Component\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php”,“line”:67,“function”:“dispatch”,“class”:“Symfony\Component\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php”,“line”:79,“function”:“dispatch”,“class”:“OC\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Chat/ChatManager.php”,“line”:245,“function”:“dispatchTyped”,“class”:“OC\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Chat/SystemMessage/Listener.php”,“line”:481,“function”:“addSystemMessage”,“class”:“OCA\Talk\Chat\ChatManager”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Chat/SystemMessage/Listener.php”,“line”:162,“function”:“sendSystemMessage”,“class”:“OCA\Talk\Chat\SystemMessage\Listener”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Chat/SystemMessage/Listener.php”,“line”:86,“function”:“sendSystemMessageAboutConversationCreated”,“class”:“OCA\Talk\Chat\SystemMessage\Listener”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/EventDispatcher/ServiceEventListener.php”,“line”:68,“function”:“handle”,“class”:“OCA\Talk\Chat\SystemMessage\Listener”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php”,“line”:220,“function”:“__invoke”,“class”:“OC\EventDispatcher\ServiceEventListener”,“type”:“->”},{“file”:“/var/www/nextcloud/3rdparty/symfony/event-dispatcher/EventDispatcher.php”,“line”:56,“function”:“callListeners”,“class”:“Symfony\Component\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php”,“line”:67,“function”:“dispatch”,“class”:“Symfony\Component\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/EventDispatcher/EventDispatcher.php”,“line”:79,“function”:“dispatch”,“class”:“OC\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Manager.php”,“line”:1145,“function”:“dispatchTyped”,“class”:“OC\EventDispatcher\EventDispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/apps/spreed/lib/Service/RoomService.php”,“line”:167,“function”:“createRoom”,“class”:“OCA\Talk\Manager”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/apps/spreed/lib/Controller/RoomController.php",“line”:735,“function”:“createConversation”,“class”:“OCA\Talk\Service\RoomService”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/apps/spreed/lib/Controller/RoomController.php",“line”:567,“function”:“createEmptyRoom”,“class”:“OCA\Talk\Controller\RoomController”,“type”:“->”,“args”:[" sensitive parameters replaced “]},{“file”:”/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php",“line”:200,“function”:“createRoom”,“class”:“OCA\Talk\Controller\RoomController”,“type”:“->”,“args”:[" sensitive parameters replaced ***”]},{“file”:“/var/www/nextcloud/lib/private/AppFramework/Http/Dispatcher.php”,“line”:114,“function”:“executeController”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/AppFramework/App.php”,“line”:161,“function”:“dispatch”,“class”:“OC\AppFramework\Http\Dispatcher”,“type”:“->”},{“file”:“/var/www/nextcloud/lib/private/Route/Router.php”,“line”:307,“function”:“main”,“class”:“OC\AppFramework\App”,“type”:“::”},{“file”:“/var/www/nextcloud/ocs/v1.php”,“line”:49,“function”:“match”,“class”:“OC\Route\Router”,“type”:“->”},{“file”:“/var/www/nextcloud/ocs/v2.php”,“line”:7,“args”:[“/var/www/nextcloud/ocs/v1.php”],“function”:“require_once”}],“File”:“/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Exception/RequestException.php”,“Line”:111,“message”:“Client error: POST https://xxx/standalone-signaling/api/v1/room/cah5oc3w resulted in a 403 Forbidden response:\nAuthentication check failed\n\n”,“exception”:,“CustomMessage”:“Client error: POST https://xxx/standalone-signaling/api/v1/room/cah5oc3w resulted in a 403 Forbidden response:\nAuthentication check failed\n\n”},“id”:“681cb866468b0”}

PASTE HERE

Web Browser

Citazione
index.mjs:51 [WARN] viewer: Some mimes were ignored because they are not enabled in the server previews config Object
log @ index.mjs:51
index.mjs:48 [INFO] viewer: No OCP.Files app found, viewer is now in standalone mode Object
browserCheck.ts:75 Detected browser Chrome 135 (135.0.0.0)
index.mjs:54 [ERROR] viewer: The following mime is already registered Object
log @ index.mjs:54
index.mjs:48 [INFO] viewer: 6 viewer handlers registered Object
session-heartbeat.js:83 session heartbeat polling started
tflite-simd.js:12 [WASM] Loading model of size: 249792
tflite-simd.js:12 INFO: Created TensorFlow Lite XNNPACK delegate for CPU.
printChar @ tflite-simd.js:12
/ocs/v2.php/apps/spreed/api/v4/room:1

       Failed to load resource: the server responded with a status of 500 (Internal Server Error)

NewConversationDialog.vue:210 Error creating new conversation: De
handleCreateConversation @ NewConversationDialog.vue:210
browser-integration.js:2 port disconnected from addon code: c8fb7088-3529-4afc-9b7a-b6880d7ddab5
(anonymous) @ browser-integration.js:2
index.js:295 OC.requestToken changed oP64lpeFJWxpYL/7N6FUEK5xcAxUcdWmU4PyPw2AOK8=:k4bU2e33XR4AJ4m/ffglZctaQlQ5ELrLJdSaVj7sD9k=
conversationsService.ts:110

       POST server-nextcloud/ocs/v2.php/apps/spreed/api/v4/room 500 (Internal Server Error)

(anonymous) @ xhr.js:195
xhr @ xhr.js:15
bn @ dispatchRequest.js:49
Promise.then
_request @ Axios.js:154
request @ Axios.js:40
(anonymous) @ Axios.js:217
(anonymous) @ bind.js:5
TA @ conversationsService.ts:110
createGroupConversation @ conversationsStore.js:1053
(anonymous) @ vuex.esm.js:851
nt.dispatch @ vuex.esm.js:516
dispatch @ vuex.esm.js:406
handleCreateConversation @ NewConversationDialog.vue:199
gn @ vue.runtime.esm.js:3033
ve @ vue.runtime.esm.js:1832
gn @ vue.runtime.esm.js:3033
$.$emit @ vue.runtime.esm.js:3732
click @ NcButton.mjs:272
gn @ vue.runtime.esm.js:3033
ve @ vue.runtime.esm.js:1832
Gl.Jt._wrapper @ vue.runtime.esm.js:7500
NewConversationDialog.vue:210 Error creating new conversation: De {message: ‘Request failed with status code 500’, name: ‘AxiosError’, code: ‘ERR_BAD_RESPONSE’, config: {…}, request: XMLHttpRequest, …}
handleCreateConversation @ NewConversationDialog.vue:210
await in handleCreateConversation
gn @ vue.runtime.esm.js:3033
ve @ vue.runtime.esm.js:1832
gn @ vue.runtime.esm.js:3033
$.$emit @ vue.runtime.esm.js:3732
click @ NcButton.mjs:272
gn @ vue.runtime.esm.js:3033
ve @ vue.runtime.esm.js:1832
Gl.Jt._wrapper @ vue.runtime.esm.js:7500

PASTE

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

PASTE HERE

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

Enabled:

  • activity: 4.0.0
  • app_api: 5.0.2
  • bruteforcesettings: 4.0.0
  • calendar: 5.2.3
  • circles: 31.0.0
  • cloud_federation_api: 1.14.0
  • comments: 1.21.0
  • contactsinteraction: 1.12.0
  • dashboard: 7.11.0
  • dav: 1.33.0
  • deck: 1.15.1
  • federatedfilesharing: 1.21.0
  • federation: 1.21.0
  • files: 2.3.1
  • files_downloadlimit: 4.0.0
  • files_pdfviewer: 4.0.0
  • files_reminders: 1.4.0
  • files_sharing: 1.23.1
  • files_trashbin: 1.21.0
  • files_versions: 1.24.0
  • firstrunwizard: 4.0.0
  • logreader: 4.0.0
  • lookup_server_connector: 1.19.0
  • nextcloud_announcements: 3.0.0
  • notifications: 4.0.0
  • oauth2: 1.19.1
  • officeonline: 3.0.1
  • password_policy: 3.0.0
  • photos: 4.0.0-dev.1
  • privacy: 3.0.0
  • profile: 1.0.0
  • provisioning_api: 1.21.0
  • recommendations: 4.0.0
  • related_resources: 2.0.0
  • serverinfo: 3.0.0
  • settings: 1.14.0
  • sharebymail: 1.21.0
  • spreed: 21.0.4
  • support: 3.0.0
  • survey_client: 3.0.0
  • systemtags: 1.21.1
  • text: 5.0.0
  • theming: 2.6.1
  • twofactor_backupcodes: 1.20.0
  • updatenotification: 1.21.0
  • user_status: 1.11.0
  • viewer: 4.0.0
  • weather_status: 1.11.0
  • webhook_listeners: 1.2.0
  • workflowengine: 2.13.0
    Disabled:
  • admin_audit: 1.21.0
  • encryption: 2.19.0
  • files_external: 1.23.0
  • integration_jira: 1.3.0 (installed 1.3.0)
  • money: 0.30.0 (installed 0.30.0)
  • richdocuments: 8.6.4 (installed 8.6.4)
  • suspicious_login: 9.0.1
  • twofactor_nextcloud_notification: 5.0.0
  • twofactor_totp: 13.0.0-dev.0
  • user_ldap: 1.22.0

Tips for increasing the likelihood of a response

  • Use the preformatted text formatting option in the editor for all log entries and configuration output.
  • If screenshots are useful, feel free to include them.
    • If possible, also include key error output in text form so it can be searched for.
  • Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.
2

Hi,
can someone please provide an answer? I am stuck on this issue and don’t know how to further investigate or resolve it.