Help with OnlyOffice + Nextcloud version 29.0.7 (Snap)

Hello,

I am new to the community, so I apologize if I haven’t created the ticket in the correct section.

I am learning about Nextcloud, and I have deployed a new server with Ubuntu 22.04. I installed Snap, and from there I installed Nextcloud using snap install nextcloud.

So far, Nextcloud is working perfectly; I can upload and download files.

The issue arises when I installed ONLYOFFICE for editing files in the cloud:

  • ONLYOFFICE Version 9.4.0
  • Community Document Server: Version 0.1.18

It is important to clarify that I installed ONLYOFFICE Version 9.4.0 and Community Document Server Version 0.1.18 directly from the Nextcloud apps.

The error that appears (attached screenshot): ONLYOFFICE server is not available Please check the configuration to resolve the issue.

After a few hours without moving the server or making changes, this announcement appears and ONLYOFFICE disconnects, which prevents me from continuing to edit files in the cloud. I have to go to the apps and save to reactivate it.

This happens several times a day. How can I resolve or determine what is stopping ONLYOFFICE?

Thank you for your valuable help.
Captura de pantalla 2024-09-24 a la(s) 10.30.04 a. m.

@bigus189 welcome to the community,

Unfortunately, we can only speculate as to what is going wrong.

By the way, you can use Nextcloud Office as the default app in Nextcloud snap. CODE & Nextcloud Office configuration.

You’re not alone see topics tagged onlyoffice.

1 Like

What appears in your log?

This is what is displayed throughout the day in the logs inside nextcloud