Help! RoundCube Webmail is not available

I can’t get into Roundcube WEbmail - I’m not a techy, I’m getting “database unavailable” message and no means of getting past it.

Anyone help me? In plain English please

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The issue you are facing:

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Steps to replicate it:

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The output of your Apache/nginx/system log in /var/log/____:



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Hello there ,

welcome to the community of Nextcloud.

You started a topic in support category.
Unfortunately you ignored the template and a lot of information to help you is missing.

Please add all necessary information like Nextcloud version, webserver type and version, os version, related log file content.

Without additional information the community members cannot help you.


Does anyone know what is going on with the app? Roundcube Mail is not available for current Nextcloud versions. I thought that Nextcloud and Roundcube wanted to work together intensively. (info1, info2)

But perhaps SnappyMail is an alternative as the successor to Rainloop. Also you can use Nextcloud Mail.

I have absolutely no idea what you want me to add to this - I am not at all tecky and I really don’t know what your questions mean

I will look at this but I need to get to my Roundcube mailbox as I have important mail there!

I think Roundcoube is also an IMAP-client. I think the “important mail” is also direct on your mail server and you can use another IMAP-client.

Moved to the roundcube category.
In some cases it helps just to restart the database. But as a first step, we need more information about the setup. Is this installed in combination with Nextcloud, just roundcube, is it a server or a webhosting package, was it working before, which version, …