Have questions about / looking for advice about migrating to a new server

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The Basics

  • Nextcloud Server version (e.g., 29.x.x):
    • Nextcloud Hub 10 (31.0.4)
  • Operating system and version (e.g., Ubuntu 24.04):
    • Ubuntu 20.04.6 LTS
  • Web server and version (e.g, Apache 2.4.25):
    • Apache/2.4.41 (Ubuntu)
  • Reverse proxy and version _(e.g. nginx 1.27.2)
    • none
  • PHP version (e.g, 8.3):
    • PHP 8.1.32 (cli) (built: Mar 13 2025 18:26:45) (NTS)
  • Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
    • bare metal
  • Are you using CloudfIare, mod_security, or similar? (Yes / No)
    • no

Summary of the issue you are facing:

One person IT department here, mostly looking for suggestions about what to do with my organizations old Nextcloud server. It’s a physical box that was set up before I was here, the person who set it up says “I’m pretty sure I set it up with a script from github or Hansson IT”, but I’d like to move from Ubuntu 20.04 to something current.

The issue I’m running into, if I upgrade php, or postgresql (on version 12), or Ubuntu itself, the Apache webserver won’t start anymore, and after spending months trying to figure out why, I’m out of ideas.

So, what I’m wondering is about moving to the AIO docker image, that seems to be “recommended”, however I’ve never used docker for anything before so I’m not sure how I’d get my backed up user data onto it, or my database data onto it.

The AIO documentation says I can have 100 users, does that mean “active” users, or users that exist? We use Active Directory authentication, and there’s organizational policies against users in AD being deleted, ever, so I have several hundred users, but maybe 5 of them are active Nextcloud users.

Last question, do “shared link” URLs change after migrating to a different server if I’m using the same hostname? For example, if there is currently ournextcloudhostname.tld/share/dskjfhsadkljfdskljsdsfkl for some shared document, and there’s QR codes attached to buildings or physical print media pointing at links to shared files on our Nextcloud instance, do those links “still work” after migration? (yes, I know the QR codes “should” be pointing to some permanent link and then redirecting to the real content, but I can’t do anything about what should have been done before I worked here)

Alternately, does Nextcloud offer “single ticket” support, to work with a person who I pay to just update my existing server to a newer version of the software it’s running, I’ve seen there’s the Nextcloud Enterprise subscriptions, but that’s out of our price range and not necessarily feasible for having one issue (this one) in the last several years we’ve been using the product.

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See:

  • AIO: Migrating
  • Note that other installation methods often have their own migration process documented as well in their own docs
  • The generic migration path (i.e. not AIO specific) is documented in the Admin Manual in Migrating to a different server.

The AIO documentation says I can have 100 users, does that mean “active” users, or users that exist? We use Active Directory authentication

Only mapped users are counted IIRC.

Last question, do “shared link” URLs change after migrating to a different server if I’m using the same hostname?

As long as you migrate the database, they’ll stay the same.

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Thanks!

I’ll take a look at that documentation on github and see how it goes.

Out of curiosity, what is a “mapped user”?

If I go to the account management page it shows that I have 956 users, all but 4 of them have a “First Login” date of “Never”, does this mean I have 4 users?

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