Have error in nextcloud when sending email on the email server in truenas scale

RPohl · March 3, 2025, 5:21pm

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The Basics

Nextcloud Server version (e.g., 29.x.x):
- 31.0.0
Operating system and version (e.g., Ubuntu 24.04):TrueNAS Scale Electric EEL
- TrueNAS Scale Electric EEL
Web server and version (e.g, Apache 2.4.25):
- UnKnown ``
Reverse proxy and version _(e.g. nginx 1.27.2)
- Nginx 2.12.3
PHP version (e.g, 8.3):
- UnKnown
Is this the first time you’ve seen this error? (Yes / No):
- No
When did this problem seem to first start?
- After Installation
Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Bare Metal
Are you using CloudfIare, mod_security, or similar? (Yes / No)
- yes

Summary of the issue you are facing:

I have setup my email server in NextCloud But when I go to send mail it thinks for about a minute and then I get an error that says AxiosError: Request failed with status code 400. I have looked all over the place for a fix but have nothing. I have checked and tripled checked the settings even tried a different email and have had no luck. Please Help

Steps to replicate it (hint: details matter!):

There’s nothing to replicate as it will not work.

Log entries

{"reqId":"kpmrjeAH13LvHYth13xp","level":3,"time":"2025-03-03T17:54:04+00:00","remoteAddr":"162.158.175.179","user":"xxxxxxx","app":"webdav","method":"PROPFIND","url":"/remote.php/dav/files/xxxxxxx/Nextcloud-Storage","message":"Directory listing failed","userAgent":"Mozilla/5.0 (Windows) mirall/3.15.3 (build 20250107) (Nextcloud, windows-10.0.22631 ClientArchitecture: x86_64 OsArchitecture: x86_64)","version":"31.0.0.18","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Directory listing failed","Code":0,"Trace":[{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Tree.php","line":95,"function":"getChild","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":["Nextcloud-Storage"]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":971,"function":"getNodeForPath","class":"Sabre\\DAV\\Tree","type":"->","args":["files/Richard/Nextcloud-Storage"]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1664,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->","args":["files/Richard/Nextcloud-Storage",["{DAV:}resourcetype","{DAV:}getlastmodified","{DAV:}getcontentlength","{DAV:}getetag","{http://owncloud.org/ns}size","And 10 more entries, set log level to debug to see all entries"],1]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1649,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\Xml\\Writer","elementMap":[],"contextUri":"/remote.php/dav/","namespaceMap":{"DAV:":"d","http://sabredav.org/ns":"s","http://owncloud.org/ns":"oc","http://nextcloud.org/ns":"nc"},"classMap":[]},{"__class__":"Generator"},false]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Generator"},false]},{"file":"/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["method:PROPFIND",[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"/var/www/html/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->","args":[]},{"file":"/var/www/html/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/var/www/html/remote.php","line":145,"args":["/var/www/html/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/apps/dav/lib/Connector/Sabre/Directory.php","Line":185,"Previous":{"Exception":"OCP\\Files\\StorageNotAvailableException","Message":"Directory listing failed","Code":1,"Trace":[{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/PermissionsMask.php","line":131,"function":"getDirectoryContent","class":"OC\\Files\\Storage\\Common","type":"->","args":[""]},{"function":"getDirectoryContent","class":"OC\\Files\\Storage\\Wrapper\\PermissionsMask","type":"->","args":[""]},{"file":"/var/www/html/lib/private/Files/Cache/Scanner.php","line":457,"function":"iterator_to_array","args":[{"__class__":"Generator"}]},{"file":"/var/www/html/lib/private/Files/Cache/Scanner.php","line":414,"function":"handleChildren","class":"OC\\Files\\Cache\\Scanner","type":"->","args":["",false,3,440,true,0,false]},{"file":"/var/www/html/lib/private/Files/Cache/Scanner.php","line":323,"function":"scanChildren","class":"OC\\Files\\Cache\\Scanner","type":"->","args":["",false,3,440,true,-1]},{"file":"/var/www/html/lib/private/Files/View.php","line":1388,"function":"scan","class":"OC\\Files\\Cache\\Scanner","type":"->","args":["",false]},{"file":"/var/www/html/lib/private/Files/View.php","line":1424,"function":"getCacheEntry","class":"OC\\Files\\View","type":"->","args":[{"__class__":"OCA\\Files_Trashbin\\Storage","cache":{"__class__":"OC\\Files\\Cache\\Cache"},"scanner":{"__class__":"OC\\Files\\Cache\\Scanner"},"watcher":null,"propagator":null,"updater":null},"","//Nextcloud-Storage"]},{"file":"/var/www/html/apps/dav/lib/Connector/Sabre/Directory.php","line":183,"function":"getFileInfo","class":"OC\\Files\\View","type":"->","args":["/Richard/files/Nextcloud-Storage"]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Tree.php","line":95,"function":"getChild","class":"OCA\\DAV\\Connector\\Sabre\\Directory","type":"->","args":["Nextcloud-Storage"]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":971,"function":"getNodeForPath","class":"Sabre\\DAV\\Tree","type":"->","args":["files/Richard/Nextcloud-Storage"]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1664,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->","args":["files/Richard/Nextcloud-Storage",["{DAV:}resourcetype","{DAV:}getlastmodified","{DAV:}getcontentlength","{DAV:}getetag","{http://owncloud.org/ns}size","And 10 more entries, set log level to debug to see all entries"],1]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1649,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\Xml\\Writer","elementMap":[],"contextUri":"/remote.php/dav/","namespaceMap":{"DAV:":"d","http://sabredav.org/ns":"s","http://owncloud.org/ns":"oc","http://nextcloud.org/ns":"nc"},"classMap":[]},{"__class__":"Generator"},false]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Generator"},false]},{"file":"/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["method:PROPFIND",[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"/var/www/html/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->","args":[]},{"file":"/var/www/html/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/var/www/html/remote.php","line":145,"args":["/var/www/html/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/lib/private/Files/Storage/Common.php","Line":752,"Hint":"Storage is temporarily not available"},"message":"Directory listing failed","exception":[],"CustomMessage":"Directory listing failed"},"id":"67c5ecdfa86d1"}

Web Browser

If the problem is related to the Web interface, open your browser inspector Console and Network tabs while refreshing (reloading) and reproducing the problem. Provide any relevant output/errors here that appear.

Same problem in all browsers

Web server / Reverse Proxy

The output of your Apache/nginx/system log in /var/log/____:

Not sure how to access.

Configuration

Nextcloud

The output of occ config:list system or similar is best, but, if not possible, the contents of your config.php file from /path/to/nextcloud is fine (make sure to remove any identifiable information!):

PASTE HERE

Apps

The output of occ app:list (if possible).

occ config:list

{
“system”: {
“htaccess.RewriteBase”: “/”,
“memcache.local”: “\OC\Memcache\APCu”,
“apps_paths”: [
{
“path”: “/var/www/html/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/www/html/custom_apps”,
“url”: “/custom_apps”,
“writable”: true
}
],
“memcache.distributed”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“redis”: {
“host”: “REMOVED SENSITIVE VALUE”,
“password”: “REMOVED SENSITIVE VALUE”,
“port”: 6379
},
“overwritehost”: “nextcloud.xxxxxxxxxxxxxx.com:443”,
“overwriteprotocol”: “https”,
“overwrite.cli.url”: “https://nextcloud.xxxxxxxxxxxxxx.com:443”,
“trusted_proxies”: “REMOVED SENSITIVE VALUE”,
“upgrade.disable-web”: true,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“datadirectory”: “REMOVED SENSITIVE VALUE”,
“dbtype”: “pgsql”,
“version”: “31.0.0.18”,
“dbname”: “REMOVED SENSITIVE VALUE”,
“dbhost”: “REMOVED SENSITIVE VALUE”,
“dbport”: “”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“installed”: true,
“instanceid”: “REMOVED SENSITIVE VALUE”,
“preview_imaginary_url”: “REMOVED SENSITIVE VALUE”,
“mail_smtpmode”: “smtp”,
“mail_sendmailmode”: “smtp”,
“loglevel”: 2,
“maintenance”: false,
“maintenance_window_start”: 1,
“default_phone_region”: “\u201cUS\u201d”,
“mail_smtphost”: “REMOVED SENSITIVE VALUE”,
“mail_from_address”: “REMOVED SENSITIVE VALUE”,
“mail_domain”: “REMOVED SENSITIVE VALUE”,
“mail_smtpport”: “587”,
“mail_smtpauth”: true,
“mail_smtpname”: “REMOVED SENSITIVE VALUE”,
“mail_smtppassword”: “REMOVED SENSITIVE VALUE”,
“forbidden_filename_characters”: [
“\”,
“/”
],
“forbidden_filename_extensions”: [
“.filepart”,
“.part”
],
“trusted_domains”: [
“127.0.0.1”,
“192.168.1.xxx”,
“https”,
“localhost”,
“nextcloud”,
“nextcloud.xxxxxxxxxxxxxx.com”
]
},
“apps”: {
“activity”: {
“types”: “filesystem”,
“enabled”: “yes”,
“installed_version”: “4.0.0”
},
“app_api”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “5.0.2”
},
“backgroundjob”: {
“lastjob”: “635”
},
“bruteforcesettings”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “4.0.0”
},
“calendar”: {
“installed_version”: “5.1.2”,
“types”: “”,
“enabled”: “yes”
},
“circles”: {
“types”: “filesystem,dav”,
“enabled”: “yes”,
“installed_version”: “31.0.0-dev.0”,
“migration_run”: “0”,
“loopback_tmp_scheme”: “https”,
“migration_22”: “1”,
“maintenance_run”: “0”,
“maintenance_update”: “{"3":1740770700,"2":1740771300,"1":1740771600}”
},
“cloud_federation_api”: {
“types”: “filesystem”,
“enabled”: “yes”,
“installed_version”: “1.14.0”
},
“comments”: {
“types”: “logging”,
“enabled”: “yes”,
“installed_version”: “1.21.0”
},
“contacts”: {
“installed_version”: “7.0.1”,
“types”: “dav”,
“enabled”: “yes”
},
“contactsinteraction”: {
“types”: “dav”,
“enabled”: “yes”,
“installed_version”: “1.12.0”
},
“core”: {
“installedat”: “1739409555.7391”,
“vendor”: “nextcloud”,
“public_files”: “files_sharing/public.php”,
“lastupdatedat”: 1740769333,
“backgroundjobs_mode”: “cron”,
“moveavatarsdone”: “yes”,
“previewsCleanedUp”: “1”,
“emailTestSuccessful”: “0”,
“lastupdateResult”: “”,
“lastcron”: 1740771600,
“metadataGenerationDone”: true,
“mail_providers_enabled”: true,
“files_metadata”: {
“photos-original_date_time”: {
“value”: null,
“type”: “int”,
“etag”: “”,
“indexed”: true,
“editPermission”: 0
},
“photos-exif”: {
“value”: null,
“type”: “array”,
“etag”: “”,
“indexed”: false,
“editPermission”: 0
},
“photos-ifd0”: {
“value”: null,
“type”: “array”,
“etag”: “”,
“indexed”: false,
“editPermission”: 0
},
“photos-size”: {
“value”: null,
“type”: “array”,
“etag”: “”,
“indexed”: false,
“editPermission”: 0
},
“blurhash”: {
“value”: null,
“type”: “string”,
“etag”: “b8f411d8fd373459a97f598d14e4fd3c”,
“indexed”: false,
“editPermission”: 0
}
},
“oc.integritycheck.checker”:
},
“dashboard”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “7.11.0”
},
“dav”: {
“types”: “filesystem”,
“enabled”: “yes”,
“installed_version”: “1.33.0”,
“regeneratedBirthdayCalendarsForYearFix”: “yes”,
“buildCalendarSearchIndex”: “yes”,
“builtSocialSearchIndex”: “yes”,
“buildCalendarReminderIndex”: “yes”,
“chunks_migrated”: “1”
},
“federatedfilesharing”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “1.21.0”
},
“federation”: {
“types”: “authentication”,
“enabled”: “yes”,
“installed_version”: “1.21.0”
},
“files”: {
“types”: “filesystem”,
“enabled”: “yes”,
“mimetype_version”: “31.0.0.18”,
“installed_version”: “2.3.1”
},
“files_downloadlimit”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “4.0.0”
},
“files_external”: {
“allow_user_mounting”: “yes”,
“user_mounting_backends”: “ftp,dav,owncloud,sftp,amazons3,swift,smb,\OC\Files\Storage\SFTP_Key,\OC\Files\Storage\SMB_OC”,
“types”: “filesystem”,
“enabled”: “yes”,
“installed_version”: “1.23.0”
},
“files_pdfviewer”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “4.0.0”
},
“files_reminders”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “1.4.0”
},
“files_sharing”: {
“types”: “filesystem”,
“enabled”: “yes”,
“installed_version”: “1.23.1”
},
“files_trashbin”: {
“types”: “filesystem,dav”,
“enabled”: “yes”,
“installed_version”: “1.21.0”
},
“files_versions”: {
“types”: “filesystem,dav”,
“enabled”: “yes”,
“installed_version”: “1.24.0”
},
“firstrunwizard”: {
“enabled”: “yes”,
“types”: “”,
“installed_version”: “4.0.0”
},
“logreader”: {
“types”: “logging”,
“enabled”: “yes”,
“installed_version”: “4.0.0”
},
“lookup_server_connector”: {
“types”: “authentication”,
“enabled”: “yes”,
“installed_version”: “1.19.0”
},
“mail”: {
“installed_version”: “4.2.2”,
“types”: “”,
“enabled”: “yes”
},
“nextcloud_announcements”: {
“types”: “logging”,
“enabled”: “yes”,
“installed_version”: “3.0.0”,
“pub_date”: “Thu, 24 Oct 2019 00:00:00 +0200”
},
“notifications”: {
“types”: “logging”,
“enabled”: “yes”,
“installed_version”: “4.0.0”,
“setting_batchtime”: “0”,
“sound_notification”: “yes”,
“sound_talk”: “yes”
},
“oauth2”: {
“types”: “authentication”,
“enabled”: “yes”,
“installed_version”: “1.19.1”
},
“password_policy”: {
“types”: “authentication”,
“enabled”: “yes”,
“installed_version”: “3.0.0”
},
“photos”: {
“types”: “dav,authentication”,
“enabled”: “yes”,
“installed_version”: “4.0.0-dev.1”,
“lastPlaceMappedUser”: “nextcloud-admin”,
“lastPlaceMappingDone”: “true”
},
“privacy”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “3.0.0”,
“readableLocation”: “us”
},
“profile”: {
“installed_version”: “1.0.0”,
“types”: “”,
“enabled”: “yes”
},
“provisioning_api”: {
“types”: “prevent_group_restriction”,
“enabled”: “yes”,
“installed_version”: “1.21.0”
},
“recommendations”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “4.0.0”
},
“related_resources”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “2.0.0”
},
“richdocuments”: {
“disable_certificate_verification”: “yes”,
“wopi_allowlist”: “192.168.1.xxx”,
“public_wopi_url”: “https://xxxxxxxxxxxxxxxxxxxxx.com:99xx”,
“external_apps”: “”,
“doc_format”: “ooxml”,
“use_groups”: “”,
“types”: “prevent_group_restriction”,
“wopi_url”: “https://192.168.1.xxx:99xx”,
“installed_version”: “8.6.2”,
“enabled”: “yes”
},
“richdocumentscode”: {
“installed_version”: “24.4.1204”,
“types”: “”,
“enabled”: “yes”
},
“serverinfo”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “3.0.0”,
“cached_count_storages”: “10”,
“cached_count_filecache”: 1208,
“size_appdata_storage”: 0,
“cached_count_appdata_files”: 909
},
“settings”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “1.14.0”,
“profile_enabled_by_default”: “1”
},
“sharebymail”: {
“types”: “filesystem”,
“enabled”: “yes”,
“installed_version”: “1.21.0”
},
“spreed”: {
“enabled”: “yes”,
“types”: “dav,prevent_group_restriction”,
“signaling_token_privkey_es256”: “REMOVED SENSITIVE VALUE”,
“signaling_token_pubkey_es256”: “REMOVED SENSITIVE VALUE”,
“project_access_invalidated”: “1”,
“installed_version”: “21.0.0”
},
“support”: {
“types”: “session”,
“enabled”: “yes”,
“installed_version”: “3.0.0”,
“SwitchUpdaterServerHasRun”: “yes”
},
“survey_client”: {
“types”: “”,
“enabled”: “yes”,
“installed_version”: “3.0.0”,
“last_sent”: “1740619162”,
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}
}

Tips for increasing the likelihood of a response

Use the preformatted text formatting option in the editor for all log entries and configuration output.
If screenshots are useful, feel free to include them.
- If possible, also include key error output in text form so it can be searched for.
Try to edit log output only minimally (if at all) so that it can be ran through analyzers / formatters by those trying to help you.