Support intro
Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Some useful links to gather information about your Nextcloud Talk installation:
Information about Signaling server: /index.php/index.php/settings/admin/talk#signaling_server
Information about TURN server: /index.php/settings/admin/talk#turn_server
Information about STUN server: /index.php/settings/admin/talk#stun_server
Nextcloud version (eg, 24.0.1): replace me
Talk Server version (eg, 14.0.2): replace me
Custom Signaling server configured: yes/no and version
Custom TURN server configured: yes/no
Custom STUN server configured: yes/no
In case the web version of Nextcloud Talk is involved:
Operating system (eg, Windows/Ubuntu/…): replace me
Browser name and version (eg, Chrome v101): replace me
In case mobile Nextcloud Talk apps are involved:
Talk iOS version (eg, 14.0.2): replace me
Talk Android version (eg, 14.0.2): replace me
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N):
Steps to replicate it:
The output of your Nextcloud log in Admin > Logging or errors in nextcloud.log in /var/www/:
PASTE HERE
The output of your Apache/nginx/system log in /var/log/____:
PASTE HERE
Your browser log if relevant (javascript console log, network log, etc.):
Hallo, hatte vorhin zu schnell mein Konto geköscht, kann es wieder aktiviert werden?