Support intro
Sorry to hear you’re facing problems. 
The community help forum (help.nextcloud.com) is for home and non-enterprise users. Support is provided by other community members on a best effort / “as available” basis. All of those responding are volunteering their time to help you.
If you’re using Nextcloud in a business/critical setting, paid and SLA-based support services can be accessed via portal.nextcloud.com where Nextcloud engineers can help ensure your business keeps running smoothly.
Getting help
In order to help you as efficiently (and quickly!) as possible, please fill in as much of the below requested information as you can.
Before clicking submit: Please check if your query is already addressed via the following resources:
- Official documentation (searchable and regularly updated)
- How to topics and FAQs
- Forum search
(Utilizing these existing resources is typically faster. It also helps reduce the load on our generous volunteers while elevating the signal to noise ratio of the forums otherwise arising from the same queries being posted repeatedly).
Hi all,
I have workflow/concept related questions I face in two private projects. One is creating and managing a family photo library, the other one is using collectives for the parent-teacher-org of my son’s former high school.
In both situations the apps in question refuse to create their file store in a group folder (or team folder?) - it all starts with seemingly multiple different plugins shown in both a Hetzner managed Nextcloud service as well as my self hosted one. They are both version 31, btw.
So is this the official app?
I hope so. OK, I tried pointing the new Memories app as well as the builtin Photos at a group folder for the picture library - didn’t work up to a point of crashing the app. Only manual removal of the configuration via occ brought it back.
Of course in the case of our family pictures it is acceptable I create the folder in my account and share it with the rest of the folks.
But to my organisation - this is much more like a company environment, even when not for profit. I need to be able to set up e.g. a collective in a space where it is not tied to my personal account. Because I will be leaving the board of directors come next March.
People coming and going is at the core of every organisation and tying organisation wide resources to personal accounts is a really bad idea.
So what is the state of support for group folders and why do they (at least for me) not work with these two apps? Am I doing anything wrong?
Thanks and kind regards,
Patrick