Nextcloud version (eg, 20.0.5): 23.0.3
Operating system and version (eg, Ubuntu 20.04): unraid 6.9.2
Apache or nginx version (eg, Apache 2.4.25): nginx/1.20.2
PHP version (eg, 7.4): 7.4.26
The issue you are facing:
I recently updated to nextcloud 23 and my recycle bin is now empty. I have previously had 365 days of retention, but now I can’t keep deleted files for more than a handful of minutes. I’m using 9.3TB of an available 37TB, so I don’t think it’s storage related. I can see the activity showing the file was created and deleted, but nothing is available when I click “Deleted Files”.
I’m at a loss for next steps in trying to figure out why this is happening.
Is this the first time you’ve seen this error? (Y/N): Y
Steps to replicate it:
(EDIT: This is only an issue with Group Folders for me)
- set trash retention in config.php
'trashbin_retention_obligation' => '365, auto', - upload a new file, delete-test.txt
- delete file delete-test.txt
- file is visible when clicking the “Deleted Files” button
- wait a while (presumably until background jobs or cron is scheduled)
- check “Deleted Files”, nothing is available.
The output of your Nextcloud log in Admin > Logging:
includes sensitive data, will pm upon request
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'memcache.local' => '\\OC\\Memcache\\APCu',
'datadirectory' => '/data',
'filesystem_check_changes' => 1,
'instanceid' => 'XXXXXXXXXXXXXXX',
'passwordsalt' => 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
'secret' => 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX',
'trusted_domains' =>
array (
0 => '192.168.0.75:4433',
1 => 'nextcloud.mydomain.com',
),
'default_phone_region' => 'US',
'dbtype' => 'mysql',
'version' => '23.0.3.2',
'dbname' => 'nextcloud',
'dbhost' => '192.168.0.75:3306',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'xxxxxxxxxxxxxxxx',
'dbpassword' => 'xxxxxxxxxxxxxxxxxxxxxxxxxx',
'installed' => true,
'trusted_proxies' =>
array (
0 => 'letsencrypt',
),
'overwrite.cli.url' => 'https://nextcloud.mydomain.com',
'overwritehost' => 'nextcloud.mydomain.com',
'overwriteprotocol' => 'https',
'maintenance' => false,
'theme' => '',
'loglevel' => 2,
'mail_smtpmode' => 'smtp',
'mail_smtpsecure' => 'ssl',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => 'mydomain.com',
'mail_domain' => 'gmail.com',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '465',
'mail_smtpname' => 'xxxxxxxxxxxxxxxxxxx',
'mail_smtppassword' => 'xxxxxxxxxxxxxxxxxxxxxxx',
'app_install_overwrite' =>
array (
0 => 'groupfolders',
1 => 'external',
2 => 'theming_customcss',
3 => 'audioplayer',
),
'ldapIgnoreNamingRules' => false,
'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
'updater.secret' => 'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx',
'trashbin_retention_obligation' => '365, auto',
'versions_retention_obligation' => 'auto, 90',
);
The output of your Apache/nginx/system log in /var/log/____:
/var/log/nginx/error.log is empty
