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Sorry to hear you’re facing problems 
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 28.0.5
Operating system and version (eg, Ubuntu 20.04): Linux 5.10.60-qnap x86_64Apache or nginx version _(eg, Apache 2.4.25)_: I don’t knowPHP version _(eg, 7.4)_: 8.2.18`
The issue you are facing:
Error message from files_antivirus: files_antivirus
Not Checked. Socket timed out while scanning File
Is this the first time you’ve seen this error? (Y/N):Y
Steps to replicate it:
- Visit log reader
- Every few minutes will have this error message.
The output of your Nextcloud log in Admin > Logging:
[files_antivirus] Error: Not Checked. Socket timed out while scanning File: 118008 Account: admin Path: /admin/files/Downloads/*****6_release.exe
from ? by -- at 9 May 2024, 8:35:12 pm
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'one-click-instance' => true,
'one-click-instance.user-limit' => 100,
'memcache.local' => '\\OC\\Memcache\\APCu',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/html/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/html/custom_apps',
'url' => '/custom_apps',
'writable' => true,
),
),
'appsallowlist' => false,
'check_data_directory_permissions' => false,
'memcache.distributed' => '\\OC\\Memcache\\Redis',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => 'nextcloud-aio-redis',
'password' => '************',
'port' => 6379,
),
'overwritehost' => '******.com',
'overwriteprotocol' => 'https',
'passwordsalt' => '****************',
'secret' => '***********************',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '**************.com',
),
'datadirectory' => '/mnt/ncdata',
'dbtype' => 'pgsql',
'version' => '28.0.5.1',
'overwrite.cli.url' => 'https://****************.com/',
'dbname' => 'nextcloud_database',
'dbhost' => 'nextcloud-aio-database',
'dbport' => '',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_nextcloud',
'dbpassword' => '********************4ff',
'installed' => true,
'instanceid' => 'oc3jh**********',
'maintenance' => false,
'loglevel' => '2',
'log_type' => 'file',
'logfile' => '/var/www/html/data/nextcloud.log',
'log_rotate_size' => '10485760',
'log.condition' =>
array (
'apps' =>
array (
0 => 'admin_audit',
),
),
'preview_max_x' => 2048,
'preview_max_y' => 2048,
'jpeg_quality' => 60,
'enabledPreviewProviders' =>
array (
1 => 'OC\\Preview\\Image',
2 => 'OC\\Preview\\MarkDown',
3 => 'OC\\Preview\\MP3',
4 => 'OC\\Preview\\TXT',
5 => 'OC\\Preview\\OpenDocument',
6 => 'OC\\Preview\\Movie',
7 => 'OC\\Preview\\Krita',
0 => 'OC\\Preview\\Imaginary',
),
'enable_previews' => true,
'upgrade.disable-web' => true,
'mail_smtpmode' => 'smtp',
'trashbin_retention_obligation' => 'auto, 30',
'versions_retention_obligation' => 'auto, 30',
'activity_expire_days' => '30',
'simpleSignUpLink.shown' => false,
'share_folder' => '/Shared',
'one-click-instance.link' => 'https://nextcloud.com/all-in-one/',
'upgrade.cli-upgrade-link' => 'https://github.com/nextcloud/all-in-one/discussions/2726',
'updatedirectory' => '/nc-updater',
'maintenance_window_start' => 100,
'allow_local_remote_servers' => true,
'davstorage.request_timeout' => 3600,
'htaccess.RewriteBase' => '/',
'dbpersistent' => false,
'files_external_allow_create_new_local' => false,
'trusted_proxies' =>
array (
0 => '127.0.0.1',
1 => '::1',
10 => '172.29.4.1/32',
),
'preview_imaginary_url' => 'http://nextcloud-aio-imaginary:9000',
'preview_imaginary_key' => '8b90****************',
'mail_sendmailmode' => 'smtp',
'mail_from_address' => '************',
'mail_domain' => 'outlook.com',
'mail_smtphost' => 'smtp-mail.outlook.com',
'mail_smtpport' => '587',
'mail_smtpauth' => 1,
'mail_smtpname' => '***********com',
'mail_smtppassword' => '***********',
'app_install_overwrite' =>
array (
0 => 'occweb',
),
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'memories.db.triggers.fcu' => true,
'memories.exiftool' => '/var/www/html/custom_apps/memories/bin-ext/exiftool-amd64-musl',
'memories.vod.path' => '/var/www/html/custom_apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/bin/ffprobe',
'memories.vod.disable' => false,
'auth.bruteforce.protection.enabled' => true,
'ratelimit.protection.enabled' => true,
);
The output of your Apache/nginx/system log in /var/log/____:
I am new to home self-hosting; everything is just self-learning from Google. Don't know what this is.....
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE