Sorry to hear you’re facing problems
If you’re urgently looking for support to keep your business running, consider checking out our paid support options.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the following as you can (you can cut and paste this into your topic):
Nextcloud version (eg, 10.0.2):
Operating system and version (eg, Ubuntu 16.04):
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 5.6):
Is this the first time you’ve seen this error?:
Can you reliably replicate it? (If so, please outline steps):
The issue you are facing:
Other users do not see the file system we have set up. As an admin, I have set up folders for others to access the topics they need, but when they log on, they see a different view of other, sub-folders, which have been shared with them. How can we set it up so all can see the initial folder set up?
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in
Remember, this information may be requested if it isn’t supplied; for fastest response please provide as much as you can Feel free to use a pastebin service, otherwise log files can be indented with 4 spaces on each line to present them in a friendlier way on the forum.