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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
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Some or all of the below information will be requested if it isnât supplied; for fastest response please provide as much as you can 
Nextcloud version (eg, 20.0.5): 28.0.2
Operating system and version (eg, Ubuntu 20.04): FreeBSD 13.2 jail on TrueNAS Core
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.58 (FreeBSD)
PHP version (eg, 7.4): PHP 8.2.15
The issue you are facing:
After update to 28, Admin > Memories say âexiftool failed test: failed to run exiftool: /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver.â
Manually running su -m www -c "perl /usr/local/www/nextcloud/apps/memories/bin-ext/exiftool/exiftool /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver" gives a proper output
12.70
ExifTool Version Number : 12.70
File Name : exiftool-ocp51imgw9ge-12.70-3873b8d7
Directory : /tmp
File Size : 319 kB
File Modification Date/Time : 2024:02:22 15:18:36+01:00
File Access Date/Time : 2024:02:22 15:34:40+01:00
File Inode Change Date/Time : 2024:02:22 15:18:36+01:00
File Permissions : -rwxr-xr-x
File Type : perl script
File Type Extension : pl
MIME Type : text/x-perlIs this the first time youâve seen this error? (Y/N): Y
Steps to replicate it:
- Open Admin > Memories
The output of your Nextcloud log in Admin > Logging:
Error memories
Indexing exception: failed to run exiftool: /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver
Feb 22, 2024, 4:25:00 PM
Error PHP
proc_open(): Exec failed: No such file or directory at /usr/local/www/nextcloud/apps/memories/lib/Exif.php#429
Feb 22, 2024, 4:25:00 PM
Error memories
Indexing exception: failed to run exiftool: /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver
Feb 22, 2024, 4:25:00 PM
Error PHP
proc_open(): Exec failed: No such file or directory at /usr/local/www/nextcloud/apps/memories/lib/Exif.php#429
Feb 22, 2024, 4:25:00 PM
The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):
<?php
$CONFIG = array (
'instanceid' => '',
'passwordsalt' => '',
'secret' => '',
'trusted_domains' =>
array (
0 => '',
),
'trusted_proxies' =>
array (
0 => '',
),
'forwarded-for-headers' =>
array (
0 => 'HTTP_X_FORWARDED_FOR',
),
'datadirectory' => '/mnt/',
'tempdirectory' => '/tmp/nextcloudtemp',
'overwrite.cli.url' => '',
'htacess.RewriteBasei' => '/',
'dbtype' => 'mysql',
'version' => '28.0.2.5',
'default_phone_region' => 'SE',
'dbname' => '',
'dbhost' => 'localhost:/tmp/mysql.sock',
'dbport' => '',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => '',
'dbpassword' => '',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '/tmp/redis.sock',
'port' => 0,
),
'mail_smtpmode' => 'smtp',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_from_address' => '',
'mail_domain' => '',
'mail_smtphost' => '',
'mail_smtpport' => '',
'mail_smtpsecure' => '',
'mail_smtpname' => '',
'mail_smtppassword' => '',
'maintenance' => false,
'maintenance_window_start' => '1',
'theme' => '',
'loglevel' => 2,
'updater.release.channel' => 'stable',
'data-fingerprint' => '',
'twofactor_enforced' => 'true',
'twofactor_enforced_groups' =>
array (
),
'twofactor_enforced_excluded_groups' =>
array (
),
'memories.vod.path' => '/usr/local/www/nextcloud/apps/memories/bin-ext/go-vod-amd64',
'memories.vod.ffmpeg' => '/usr/local/bin/ffmpeg',
'memories.vod.ffprobe' => '/usr/local/bin/ffprobe',
'enabledPreviewProviders' =>
array (
0 => 'OC\\Preview\\Image',
1 => 'OC\\Preview\\HEIC',
2 => 'OC\\Preview\\TIFF',
),
'memories.gis_type' => 1,
'memories.exiftool' => '/usr/local/www/nextcloud/apps/memories/bin-ext/exiftool/exiftool',
);
The output of your Apache/nginx/system log in /var/log/____:
[Thu Feb 22 15:16:55.173416 2024] [core:notice] [pid 29551:tid 34378686464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Thu Feb 22 15:18:08.910325 2024] [mpm_event:notice] [pid 29551:tid 34378686464] AH00491: caught SIGTERM, shutting down
[Thu Feb 22 15:18:08.974002 2024] [ssl:warn] [pid 29597:tid 34378686464] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Thu Feb 22 15:18:08.975485 2024] [mpm_event:notice] [pid 29597:tid 34378686464] AH00489: Apache/2.4.58 (FreeBSD) OpenSSL/1.1.1t-freebsd configured -- resuming normal operations
[Thu Feb 22 15:18:08.975511 2024] [core:notice] [pid 29597:tid 34378686464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Thu Feb 22 15:43:53.585397 2024] [mpm_event:notice] [pid 29597:tid 34378686464] AH00491: caught SIGTERM, shutting down
[Thu Feb 22 15:43:53.649043 2024] [ssl:warn] [pid 30170:tid 34378686464] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Thu Feb 22 15:43:53.650604 2024] [mpm_event:notice] [pid 30170:tid 34378686464] AH00489: Apache/2.4.58 (FreeBSD) OpenSSL/1.1.1t-freebsd configured -- resuming normal operations
[Thu Feb 22 15:43:53.650628 2024] [core:notice] [pid 30170:tid 34378686464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
PASTE HERE
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
PASTE HERE