Files not shown in Webinterface after update

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Or for longer, use three backticks above and below the code snippet:


Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can :heart:

Nextcloud version (eg, 20.0.5): 28.0.0
Operating system and version (eg, Ubuntu 20.04): 20.04.6 LTS
Apache or nginx version (eg, Apache 2.4.25): Nginx 1.20.1
PHP version (eg, 7.4): 8.2.13

The issue you are facing:

I have a nextcloud setup with docker.
After Updating from Nextcloud 26 to 28 files from users and group folders are not shown in the Webinterface anymore for other users.
I as the admin can still see all the files but no other account can see anything or even create own folders via the web interface.
The most bizarre thing is that via webdav everything is working fine.
The Dashboard lists files in the subfolders and via there the users are able to get in the folders that are not visible.

Is this the first time you’ve seen this error? (Y/N): Yes

Steps to replicate it:

Currently unknown happent after updating via Docker Pull

The output of your Nextcloud log in Admin > Logging:
only Error i could find

[webdav] Fehler: multikeydecrypt with share key failed:error:0200009F:rsa routines::pkcs decoding error
	PROPFIND /remote.php/dav/files/5488D65B-1FD7-464F-B19E-EF0195036951/
	von x.x.x.x von 5488D65B-1FD7-464F-B19E-EF0195036951 um 08.01.2024, 13:31:56

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'htaccess.RewriteBase' => '/',
  'memcache.local' => '\\OC\\Memcache\\APCu',
  'apps_paths' => 
  array (
    0 => 
    array (
      'path' => '/var/www/html/apps',
      'url' => '/apps',
      'writable' => false,
    1 => 
    array (
      'path' => '/var/www/html/custom_apps',
      'url' => '/custom_apps',
      'writable' => true,
  'instanceid' => 'XXX',
  'passwordsalt' => 'XXX',
  'secret' => 'XXX',
  'trusted_domains' => 
  array (
    0 => '',
  'datadirectory' => '/var/www/html/data',
  'dbtype' => 'mysql',
  'version' => '',
  'overwrite.cli.url' => '',
  'dbname' => 'ncdb',
  'dbhost' => 'nc_db',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'user',
  'dbpassword' => 'XXX',
  'installed' => true,
  'log.condition' => 
  array (
    'apps' => 
    array (
      0 => 'admin_audit',
  'log_type_audit' => 'file',
  'logfile_audit' => 'audit.log',
  'log_type' => 'file',
  'logfile' => 'nextcloud.log',
  'loglevel' => 2,
  'logdateformat' => 'F d, Y H:i:s',
  'ldapProviderFactory' => 'OCA\\User_LDAP\\LDAPProviderFactory',
  'overwriteprotocol' => 'https',
  'mail_from_address' => 'cloud',
  'mail_smtpmode' => 'smtp',
  'mail_sendmailmode' => 'smtp',
  'mail_domain' => '',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpauth' => 1,
  'mail_smtphost' => '',
  'mail_smtpport' => '465',
  'mail_smtpname' => '',
  'mail_smtppassword' => 'XXX',
  'mail_smtpsecure' => 'ssl',
  'twofactor_enforced' => 'true',
  'twofactor_enforced_groups' => 
  array (
  'twofactor_enforced_excluded_groups' => 
  array (
  'default_phone_region' => 'DE',
  'maintenance' => false,
  'app_install_overwrite' => 
  array (
    0 => 'geoblocker',
    1 => 'breezedark',

The output of your Apache/nginx/system log in /var/log/____:

Pastebin of Docker Log output:

Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.
Pastebin of Log:

1 Like

I’m just asking because it’s not entirely clear:
How did you do the update?

  • 26 → 28


  • 26 → 26.0.10 → 27.1.5 → 28

as described in the → manual ← , which is crucial, otherwise not all migration steps will be carried out.


1 Like

Sorry you are right i should have explained that in more detail.

Since i use Docker i just changed the image tag form 26 to 27 and then to 28 while restarting my Nextcloud after every change and waiting until it was loaded and i could login.

The group folders are still shown in the Webinterface just in a diffrent section not under all files anymore

But the problem that users cant create their own Files and folders still persists

Hi, i have the same problem -.- Hope there is a solution.