Files and Folders shows in Web GUI but no files or folder in server

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In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:


Or for longer, use three backticks above and below the code snippet:


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Nextcloud version (eg, 20.0.5): 17.0.1
Operating system and version (eg, Ubuntu 20.04): 18.04
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.29 (Ubuntu)
PHP version (eg, 7.4): PHP 7.2.24

The issue you are facing:

Is this the first time you’ve seen this error? (Y/N): Y

Steps to replicate it:

  1. The nextcloud server hosted in on prem server and some of the users can’t open their files (not all files). But it shows the folder path, file name, file size in the WEB UI. But after checking it was noticed that files that are tried to open not the server related to that file path. User has uploaded those files via the web interface. Therfore, users can’t access files either open or download.

The output of your Nextcloud log in Admin > Logging:

[PHP] Error: fopen(/mnt/nextcloud-vol/data/username/files/path/to/files/file_name): failed to open stream: No such file or directory at /var/www/nextcloud/lib/private/Files/Storage/Local.php#301

GET /remote.php/webdav/path/to/files/file%20name from user-ip by username at 2023-12-28T06:18:59+00:00

The output of your config.php file in /path/to/nextcloud (make sure you remove any identifiable information!):

$CONFIG = array (
  'instanceid' => 'xxxxxxxxx',
  'passwordsalt' => 'xxxxxxxxxxxxxxx',
  'secret' => 'xxxxxxxxxxxxxxxxxxxxx',
  'trusted_domains' => 
  array (
    0 => '',
  'datadirectory' => '/mnt/nextcloud-vol/data',
  'dbtype' => 'mysql',
  'version' => '',
  'overwrite.cli.url' => '',
  'dbname' => 'nextcloud',
  'dbhost' => 'x.x.x.x',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'mysql.utf8mb4' => true,
  'dbuser' => 'nextcloud',
  'dbpassword' => 'db-password',
  'log_type' => 'file',
  'logfile' => '/mnt/nextcloud-vol/log/nextcloud.log',
  'loglevel' => 1,
  'installed' => true,
  'trusted_proxies' => 
  array (
    0 => 'x.x.x.x',

Which files open? Are the ones that work on External Storage mounts or something?

Are there any files in the OS if you check the contents of /mnt/nextcloud-vol/data from the command line?

P.S. Unrelated (mostly), but I assume you know you’re running an ancient and unsupported and unpatched (security patches) version of NC, correct?

All the files are in this location - /mnt/nextcloud-vol/data

Some files are okay and can open. Only affect to few users. Around 5-10.

/mnt/nextcloud-vol/data This location only use to have nextcloud user data.

Yes, I do. But it’s still running. I hope to upgrade. Also, can install the newest version of the nextcloud on another instance and just attach the data location to it? Will it work?

thanks for the reply.

Hi All,

Any solution for this, please? Files are not available on the server. I don’t no why this is happening.