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The Basics
- Nextcloud Server version (e.g., 29.x.x):
- Nextcloud 31.0.8 (Docker)
- Operating system and version (e.g., Ubuntu 24.04):
- Debian 12
- Web server and version (e.g, Apache 2.4.25):
- Docker built-in package
- Reverse proxy and version _(e.g. nginx 1.27.2)
- Nginx
- PHP version (e.g, 8.3):
- Docker built-in package
- Is this the first time you’ve seen this error? (Yes / No):
- Yes
- When did this problem seem to first start?
- When I’ve tried to enable and use that feature (few days ago)
- Installation method (e.g. AlO, NCP, Bare Metal/Archive, etc.)
- Official docker container
- Are you using CloudfIare, mod_security, or similar? (Yes / No)
- It’s not related to the problem at all (server background processes)
Summary of the issue you are facing:
I have installed the Retention app Version 2.0.1 (last available) and trying to set-up the auto-deletion of files. I created the tags (made them invisible like it said on wiki) and made the retention configuration
After I added those tags to few files and folders (the example is on the screenshot)
How you can see the file was created and modified more than 2 weeks ago
But after a day or so it was not deleted
I’ve managed to find few topics with the same problem (ex Automatic file deletion (Retention) is not working - #3 by scubamuc ) but it’s not the same problem because my background jobs are working fine
Steps to replicate it (hint: details matter!):
-
Download the app
-
Create tags and retention configuration
-
Add tags to the files
-
Wait (nothing happens)
Log entries
Nextcloud
Sorry. I don’t know what kind of logs I have to provide here because it just is not working when it should
Configuration
Nextcloud
occ config:list system output
{
"system": {
"memcache.local": "\\OC\\Memcache\\APCu",
"memcache.distributed": "\\OC\\Memcache\\Redis",
"memcache.locking": "\\OC\\Memcache\\Redis",
"redis": {
"host": "***REMOVED SENSITIVE VALUE***",
"port": 6379
},
"trusted_proxies": "***REMOVED SENSITIVE VALUE***",
"forwarded_for_headers": [
"HTTP_X_REAL_IP"
],
"apps_paths": [
{
"path": "\/var\/www\/html\/apps",
"url": "\/apps",
"writable": false
},
{
"path": "\/var\/www\/html\/custom_apps",
"url": "\/custom_apps",
"writable": true
}
],
"passwordsalt": "***REMOVED SENSITIVE VALUE***",
"secret": "***REMOVED SENSITIVE VALUE***",
"trusted_domains": [
"localhost",
"***REMOVED SENSITIVE VALUE***",
"***REMOVED SENSITIVE VALUE***"
],
"datadirectory": "***REMOVED SENSITIVE VALUE***",
"dbtype": "pgsql",
"version": "31.0.7.1",
"overwrite.cli.url": "http:\/\/localhost",
"dbname": "***REMOVED SENSITIVE VALUE***",
"dbhost": "***REMOVED SENSITIVE VALUE***",
"dbport": "",
"dbtableprefix": "oc_",
"dbuser": "***REMOVED SENSITIVE VALUE***",
"dbpassword": "***REMOVED SENSITIVE VALUE***",
"installed": true,
"instanceid": "***REMOVED SENSITIVE VALUE***",
"ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
"maintenance": false,
"loglevel": 2,
"default_phone_region": "***REMOVED SENSITIVE VALUE***",
"app_install_overwrite": [
"files_reader",
"files_ebookreader",
"epubreader",
"epubviewer"
],
"theme": ""
}
}
Apps
Enabled:
- activity: 4.0.0
- admin_audit: 1.21.0
- app_api: 5.0.2
- bruteforcesettings: 4.0.0
- cloud_federation_api: 1.14.0
- comments: 1.21.0
- contactsinteraction: 1.12.0
- dav: 1.33.0
- federatedfilesharing: 1.21.0
- federation: 1.21.0
- files: 2.3.1
- files_accesscontrol: 2.0.0
- files_automatedtagging: 2.0.0
- files_downloadlimit: 4.0.0
- files_pdfviewer: 4.0.0
- files_reminders: 1.4.0
- files_retention: 2.0.1
- files_sharing: 1.23.1
- files_trashbin: 1.21.0
- files_versions: 1.24.0
- firstrunwizard: 4.0.0
- groupfolders: 19.1.2
- logreader: 4.0.0
- lookup_server_connector: 1.19.0
- nextcloud_announcements: 3.0.0
- notifications: 4.0.0
- oauth2: 1.19.1
- password_policy: 3.0.0
- photos: 4.0.0
- privacy: 3.0.0
- profile: 1.0.0
- provisioning_api: 1.21.0
- recommendations: 4.0.0
- related_resources: 2.0.0
- serverinfo: 3.0.0
- settings: 1.14.0
- sharebymail: 1.21.0
- support: 3.0.0
- survey_client: 3.0.0
- systemtags: 1.21.1
- text: 5.0.0
- theming: 2.6.1
- twofactor_backupcodes: 1.20.0
- updatenotification: 1.21.0
- user_ldap: 1.22.0
- user_status: 1.11.0
- viewer: 4.0.0
- weather_status: 1.11.0
- webhook_listeners: 1.2.0
- workflowengine: 2.13.0
Disabled:
- circles: 31.0.0 (installed 23.1.0)
- dashboard: 7.11.0 (installed 7.3.0)
- encryption: 2.19.0
- epubreader: 1.4.7 (installed 1.4.7)
- epubviewer: 1.8.0 (installed 1.8.0)
- files_external: 1.23.0
- files_reader: 1.5.3 (installed 1.5.3)
- files_rightclick: 0.15.1 (installed 1.6.0)
- smb_test: 0.3.11 (installed 0.3.11)
- suspicious_login: 9.0.1
- twofactor_nextcloud_notification: 5.0.0
- twofactor_totp: 13.0.0-dev.0
