Sorry to hear you’re facing problems
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
Or for longer, use three backticks above and below the code snippet:
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5):
Nextcloud Hub 6 (27.1.4)
Operating system and version (eg, Ubuntu 20.04):
Linux 6.5.11-4-pve x86_64
Apache or nginx version (eg, Apache 2.4.25):
PHP version (eg, 7.4):
The issue you are facing:
When using the text app, I frequently get message “File could not be loaded. Please check your internet connection.”
The app is not usable.
While playing with it, I noticed that if I typed VERY slowly, it would keep working, but if I begin to type at a reasonable rate, the error occurs immediately. I have not really seen any definitive fixes discussed by others who have also had this problem. One thread stated that it was a caching problem but my config.php file has Redis configured for caching.
It seems to be a communication problem but it handles photos, video and other data with no problem.
This Nextcloud instance is behind an OPNSense router with ports 80 and 443 forwarded to a fixed pubic IP.
Is this the first time you’ve seen this error? (Y/N):N
Steps to replicate it:
- Create a new text document
- begin typing
The output of your Nextcloud log in Admin > Logging:
The output of your config.php file in
/path/to/nextcloud (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in
Output errors in nextcloud.log in /var/www/ or as admin user in top right menu, filtering for errors. Use a pastebin service if necessary.