Support intro
Sorry to hear you’re facing problems
help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly.
In order to help you as quickly as possible, before clicking Create Topic please provide as much of the below as you can. Feel free to use a pastebin service for logs, otherwise either indent short log examples with four spaces:
example
Or for longer, use three backticks above and below the code snippet:
longer
example
here
Some or all of the below information will be requested if it isn’t supplied; for fastest response please provide as much as you can
Nextcloud version (eg, 20.0.5): 25.0.3
Operating system and version (eg, Ubuntu 20.04): Raspbian GNU/Linux 11. 5.15.84-v8+ (aarch64)
Apache or nginx version (eg, Apache 2.4.25): Apache/2.4.54 (Raspbian)
PHP version (eg, 7.4): PHP 7.4.33
The issue you are facing:
Is this the first time you’ve seen this error? (Y/N): Y
I had to restore an old backup of my Nextcloud. After that a few files were missing. To get the files back I used the NextcloudPi file scan. But now the files were shown in the wrong folder. The file which was located e.g. in folder /Picture/Event1 is now shown in /Exchange/Data2023.
Is there a simple way to resolve the issue? I don’t need meta information back, I’d only get the data back.
Thanks!