Field report with the package NX30 from Hetzner

[achmetinternet]

Hi rakekniven

did you file a ticket? And what would be the consequences of not having access to the db/database/Datenbank?

Thanks in advance for your answer!

[rakekniven]

@achmetinternet

did you file a ticket?

No, I am not using this product anymore.
Running my cloud at home with my own hardware.

[achmetinternet]

OK, I just filed one myself and got a response saying that I won’t get access due to security reasons:

Leider haben sie kein Zugriff auf die Datenbank der Nextcloud, aus Sicherheitsgründen.

Bei weiteren Fragen stehen wir Ihnen gerne zur Verfügung.

@rakekniven Can you help me with my other question with regards to the consequences of not having the db when I want to move my instance, e.g. to self-hosted? Especially, if I got several users on the instance.

[devnull]

@achmetinternet

Leider haben sie kein Zugriff auf die Datenbank der Nextcloud, aus Sicherheitsgründen.

Please post details. Normally your webservice (nextcloud) can access the database (e.g. MariaDB) through localhost.

[rakekniven]

@achmetinternet

Can you help me with my other question with regards to the consequences of not having the db when I want to move my instance, e.g. to self-hosted? Especially, if I got several users on the instance.

Without having the db it looks a manually shifting accounts.

Please open a new topic for this as it es getting off-topic here.

[achmetinternet]

Hetzner has now responded again that they could place a copy of the DB in my Nextcloud instance which would solve the problem. So I am happy about that.

[achmetinternet]

Solved, since Hetzner could provide a copy of the DB and place it on my Nextcloud instance.